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4.
Make sure that the transfer roller is seated properly and not worn or deformed. Replace the
transfer roller if necessary.
5.
Make sure that the registration assembly shutter is properly functioning. Replace the registration
assembly if necessary.
6.
Check the toner cartridge for damage. Replace the cartridge if necessary.
7.
Use the Manual sensor tests to toggle the TOP sensor (SR9). If the sensor is not properly
functioning, replace the high-voltage power supply.
8.
Inspect the connector (J62) on the DC controller PCA, and connector (J901) on the high-voltage
power supply.
9.
Use the Components tests to activate the drum motor (listen for the motor to rotate). If the motor is
not properly functioning, replace the main drive assembly.
13.B2.AX Jam in top cover area
Description
Paper stay jam at top/registration sensor from the duplex path. This jam occurs when picking from a
tray and paper stays at top/registration sensor (SR9).
X indicates the source tray
1 = Tray 1
◦
2 = Tray 2
◦
3 = Tray 3
◦
4 = Tray 4
◦
5 = Tray 5
◦
6 = Tray 6
◦
Recommended action
1.
Open the top cover, and then remove the toner cartridge.
Remove any jammed paper, and then reinstall the toner cartridge.
Close the top cover.
2.
Check for obstructions in the paper path from the source tray.
3.
Check the pickup, feed, and separation rollers from the source tray. Replace the rollers if they are
worn or defective.
4.
Make sure that the transfer roller is seated properly and not worn or deformed. Replace the
transfer roller if necessary.
5.
Make sure that the registration assembly shutter is properly functioning. Replace the registration
assembly if necessary.
ENWW
Tools for troubleshooting
309
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Table of Contents
Troubleshooting
