A4.D4 Jam In Tray 4; A4.D5 Jam In Lower Right Door - HP LASERJET ENTERPRISE M725dn Troubleshooting Manual

d.
Use the Components tests to toggle the Tray 4 solenoid (listen for the solenoid to move). If the
solenoid is not properly functioning, replace the Tray 4 paper pickup assembly.
e.
Use the Components tests to activate the Tray 4 pickup motor (listen for the motor to rotate). If
the motor is not properly functioning, replace the Tray 4 pickup motor.

13.A4.D4 Jam in tray 4

Description
No pick jam. This jam occurs when the paper does not reach the Tray 4 feed sensor (SR1PF) in the
designated amount of time (for the following optional tray configurations).
Optional Tray Configurations
1x500 stackable only
◦
1x500 non-stackable only
◦
3x500 non-stackable only
◦
HCI non-stackable only
◦
1x500 stackable + 1x500 non-stackable
◦
1x500 stackable + HCI non-stackable
◦
No pick jam. This jam occurs when the paper does not reach the Tray 4 feed sensor (PS3302) in the
designated amount of time (HCI only optional tray configuration).
Recommended action
1.
Open Tray 4, remove any jammed paper, and then close Tray 4.
2.
For the following input device configurations: 1x500 paper feeder, 1x500 paper deck, 3x500
paper deck, 1x500 paper feeder with 1x500 paper deck, and 1x500 paper feeder with 3500
sheet HCI, HCI only; do the following.
a.
Inspect the Tray 4 pick, feed and separation rollers. Clean or replace them if necessary.
b.
Check the connectors at the feed sensor, solenoid, feed motor, and the controller PCA.
c.
Use the Tray/bin manual sensor tests to toggle the Tray 4 feed sensor. If the sensor is not
properly functioning, replace the Tray 4 paper pickup assembly.
d. Use the Components tests to activate the Tray 4 pickup motor (listen for the motor to rotate). If
the motor is not properly functioning, replace the Tray 4 pickup motor.

13.A4.D5 Jam in lower right door

Description
This jam occurs when the leading edge of the sheet exits the source tray, but does not reach the Tray 4
feed sensor (SR1PD) in the designated amount of time.
ENWW
Tools for troubleshooting
299