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Recommended action
1.
Close the lower right door or HCI inner flap.
2.
Depending on input tray configuration, check the tab of the HCI lower right door that engages the
door sensor (SW3301). If it is damaged, replace the door assembly.
Check the HCI inner flap door (above right HCI tray) to verify that it properly opens and closes.
3.
Use the
not properly functioning, replace the sensor.
4.
The HCI (long edge feed guide open) inner flap sensor (PS3306) can not be tested using the
Manual sensor tests
look for a control panel message to close it. The sensor is part of HCI left paper pickup assembly.
5.
Do one of the following:
500-sheet paper deck: check the connectors (J2005) on the PD controller PCA and the
●
connector (J705) on the PD right door open detection switch.
High capacity input feeder: check the connectors (J3006) on the HCI controller PCA
●
and the connector (J905) on the HCI right door open detection switch.
13.AD.EE Door open jam
Description
Door open jam. Lower right cover 3 open (input tray configuration is 1x500 and HCI).
Recommended action
The HCI (long edge feed guide open) inner flap sensor (PS3306) can not be tested using the
sensor tests
control panel message instructing you to close it. The sensor is a component of the HCI left paper
pickup assembly.
13.B2.AD Jam in top cover area
Description
Paper stay jam at top/registration sensor from the duplex path. This jam occurs when picking from
duplex path and paper stays at TOP (registration) sensor (SR9).
Recommended action
1.
Open the top cover, and then remove the toner cartridge.
Remove any jammed paper, and then reinstall the toner cartridge.
Close the top cover.
2.
Make sure that the duplexer is seated properly and check for obstructions in the paper path.
3.
Use the Components tests to activate the duplex feed motor (listen for the motor to rotate). If the
motor is not properly functioning, replace the duplexer.
308
Chapter 2 Solve problems
Manual sensor tests
menu to toggle the lower right door (Tray 4/5) sensors. If a sensor is
menu. To test the sensor, open the flap (with product in the ready state) and
menu. To test the sensor, open the flap (with product in the ready state) and look for a
Manual
ENWW
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Table of Contents
Troubleshooting
