HP LASERJET ENTERPRISE M725dn Troubleshooting Manual page 21

Clear jams in the 3,500-sheet high-capacity tray ....................................................... 418
Clear jams from the toner-cartridge area .................................................................. 421
Clear jams in the fuser ........................................................................................... 424
Clear jams from the duplexer .................................................................................. 426
Solve paper-handling problems .............................................................................................. 427
The product picks up multiple sheets of paper ........................................................... 427
The product does not pick up paper ........................................................................ 427
The document feeder jams, skews, or picks up multiple sheets of paper ....................... 428
Use manual print modes ....................................................................................................... 429
Print quality troubleshooting tools ........................................................................................... 431
Repetitive defects measurements .............................................................................. 431
Solve image-quality problems ................................................................................................ 432
Image defect examples .......................................................................................... 432
Clean the product ................................................................................................................ 440
Print a cleaning page ............................................................................................ 440
Check the scanner glass for dirt or smudges ............................................................. 440
Clean the pickup rollers and separation pad in the document feeder ........................... 442
Solve performance problems ................................................................................................. 445
Solve connectivity problems ................................................................................................... 446
Solve USB connection problems .............................................................................. 446
Solve wired network problems ................................................................................ 446
Service mode functions ......................................................................................................... 448
Service menu ........................................................................................................ 448
Product resets ....................................................................................................... 451
Format Disk and Partial Clean functions ................................................................... 452
Solve fax problems ............................................................................................................... 455
ENWW
The product has a poor physical connection. ............................................. 446
The computer is using the incorrect IP address for the product ...................... 446
The computer is unable to communicate with the product ............................ 447
The product is using incorrect link and duplex settings for the network .......... 447
New software programs might be causing compatibility problems ................ 447
The computer or workstation might be set up incorrectly .............................. 447
The product is disabled, or other network settings are incorrect .................... 447
Restore factory-set defaults ....................................................................... 451
Restore the service ID .............................................................................. 451
Product cold reset ................................................................................... 452
Active and repository firmware locations ................................................... 452
Partial Clean ......................................................................................... 453
Execute a 3 Partial Clean ......................................................... 453
Format Disk ........................................................................................... 454
Execute a 2 Format Disk ........................................................... 454
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