Contacting Customer Support And Returning Hardware; Locating Component Serial Numbers - Juniper Internet Router M160 Hardware Manual

Appendix B
Contacting Customer Support and
Returning Hardware

Locating Component Serial Numbers

This chapter describes how to return the router or individual components to Juniper
Networks for repair or replacement:
Locating Component Serial Numbers on page 255
Contacting Customer Support on page 262
Return Procedure on page 263
Tools and Parts Required on page 264
Packing the Routing Node for Shipment on page 265
Packing Components for Shipment on page 267
Before contacting Juniper Networks, Inc. to request a Return Materials Authorization
(RMA), you must find the serial number on the router or component. To list all of
the router components and their serial numbers, enter the following command-line
interface (CLI) command:
user@host> show chassis hardware
Hardware inventory:
Item Version
Chassis
Midplane REV 05
FPM CMB REV 03
FPM Display REV 03
CIP REV 04
PEM 0 Rev 03
PCG 0 REV 07
PCG 1 REV 07
Routing Engine 0
Routing Engine 1
MCS 0 REV 11
MCS 1 REV 11
SFM 0 SPP REV 07
SFM 0 SPR REV 04
SFM 1 SPP REV 07
Part number Serial number
20082
710-001245 AW3196
710-001642 AE6482
710-001647 AW2008
710-002649 HE0493
740-001243 LK16669
710-001568 HE0486
710-001568 HF1163
8b00000792898b01
6d000007c8150801
710-001226 AV4497
710-001226 HD2643
710-001228 AG6106
710-002189 AG6176
710-001228 HC5574
Locating Component Serial Numbers
Description
M160
Power Entry Module
RE-2.0
RE-2.0
Internet Processor II
255