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Table 13. N7000 H-Series Fault Messages Troubleshooting
Displayed Message
ERROR: LOCKED
No
SN=nnnnnnnnnnnnnnn
nnnnnn
ERROR: NO DRAM
No
DETECTED
ERROR: NVRAM
No
FAILURE
ERROR OCCURRED
No
FLUSHING QUEUES*
ERROR: PROGRAM
No
NEEDS MORE DRAM
ERROR: PROGRAM
No
NEEDS MORE FLASH
ERROR: PROGRAM
Yes
NOT COMPATIBLE
ERROR: PROGRAM
Yes
NOT VALID
ERROR: SECURITY
No
KEY NOT DETECTED
ERROR: SHORT AT
No
ADDRESS XXXX
ERROR: WRITING TO
No
FLASH
ERROR: WRONG
No
CHECKSUM
Can User
Explanation
Correct?
nnnnnnnnnnnnnnnnnnnnn is
the serial number of the
printer's security key. The
SPX serial number does not
match the printer's serial
number and cannot be used
with the printer.
The printer could not find
any DRAM.
The non-volatile SRAM on
the controller board has
failed.
An interim message that
displays while the printer
discards host data it cannot
use because a fault
condition exists.
The printer requires more
DRAM to run the
downloaded program.
The printer requires more
flash memory to run the
downloaded program
The printer is not compatible
with the downloaded
program.
The printer does not see a
program in flash memory.
The security key is not
present or failed.
Hardware failure in SDRAM
or controller circuitry.
Hardware or software fault in
flash memory.
The printer received the
complete program but the
checksum did not match.
The data may have been
corrupted during
downloading.
N7000 H-Series Printers Fault Messages
Solution
Contact your authorized service
representative.
Contact your authorized service
representative.
Contact your authorized service
representative.
Wait. When the asterisk (*) stops
rotating, a different fault
message will appear:
troubleshoot the final message.
Contact your authorized service
representative.
Contact your authorized service
representative.
Use the correct emulation
software options(s) for this
printer model.
There is no program in printer
memory. Download the
emulation.
Contact your authorized service
representative.
Contact your authorized service
representative.
Contact your authorized service
representative.
Contact your authorized service
representative.
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