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Chapter
7
Diagnosing Problems
Table 13. N7000 H-Series Fault Messages Troubleshooting
Displayed Message
424:UNKNOWN RBN1
Install New RBN
425:UNKNOWN RBN2
Install New RBN
427:CRTG MISSING
Install new RBN
428:CRTG COMM ER
See User Manual
432:CRT NOT SET
435:NO WELD
See User Manual
208
Can User
Explanation
Correct?
Yes
The sensor detects a bar
code, but the ribbon model is
not permitted on this printer.
Yes
The sensor detects a bar
code, but the region code
does not match the printer.
Yes
The ribbon cartridge is
missing or installed
improperly.
No
The hardware cannot
communicate properly with
the cartridge.
Yes
The ribbon cartridge is not
correctly positioned.
No
The cartridge weld was not
detected.
Solution
Install a new ribbon.
Install a new ribbon.
1. Make sure a ribbon
cartridge is installed in
the printer.
2. Make sure the ribbon
cartridge is seated
properly.
3. Remove and replace the
cartridge if necessary.
4. Contact your authorized
customer service
representative.
1. Make sure the ribbon
cartridge is seated
properly.
2. Remove and replace the
ribbon cartridge if
necessary.
3. Contact your authorized
service representative.
1. Make sure a ribbon
cartridge is installed in
the printer.
2. Make sure the ribbon
cartridge is seated
properly.
3. Remove and replace the
cartridge if necessary.
4. Contact your authorized
customer service
representative.
Clear fault and continue printing.
If error occurs again, contact
your authorized service
representative.
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