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Chapter
7
Diagnosing Problems
Table 12. N7000 STD ASCII LCD Fault Messages Troubleshooting
Displayed Message
STACKER JAM
TABLE MISMATCH
DOWNLOAD AGAIN
TCB CORRUPTED*
TCP PORT BUSY
TIP MISMATCH
Use Correct RBN
UNDEF INTERRUPT*
UNDFNED OPCODE*
UNKNOWN RBN1
Install New RBN
UP DRV. SHORT*
WELD NOT DETECT
See User Manual
204
Can User
Explanation
Correct?
Yes
This message is
triggered if there is paper
inside the throat of the
stacker elevator, but the
elevator is not moving.
No
Indicates that the
software update has
failed and should be
reloaded.
No
Task Control Block
Corrupted. Firmware
error on controller board.
Yes
Error message reported
by the Printer Manager
when ethernet interface
option is installed. The
network address given in
the printer properties was
reached, but the printer
port is busy.
Yes
The incorrect cartridge
type is being used for the
printer.
No
Undefined Interrupt.
Firmware error on
controller board.
No
Undefined Opcode.
Firmware error on
controller board.
Yes
The sensor detects a bar
code, but the ribbon
model is not permitted on
this printer.
No
Upper Driver Short.
Hammer driver circuits on
the boards shorted to
ground.
No
The cartridge weld was
not detected.
Solution
1. Open the cabinet rear door and
check for obstructions preventing
elevator movement. Remove any
obstructions.
2. Run the print job again. If the
message appears again, contact
your authorized service
1
representative.
Contact your authorized service
1
representative.
Contact your authorized service
1
representative.
Refer to the Printronix N7000
Maintenance Manual.
Install the correct ribbon cartridge
type in the printer.
Contact your authorized service
1
representative.
Contact your authorized service
1
representative.
Install a new ribbon.
Cycle power to see if the message
clears, if not, contact your
authorized service representative.
Clear fault and continue printing. If
error occurs again, contact your
authorized service representative.
1
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