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Chapter
7
Diagnosing Problems
Fault Messages
If a fault condition occurs in the printer, the status indicator on the control
panel flashes on and off, and the message display indicates the specific fault.
Fault messages are summarized in Table 12.
Displayed faults fall into one of two categories:
•
Operator correctable
•
Field service required
For the operator-correctable faults, follow the suggested solution in Table 12.
After correcting the displayed fault, press the CLEAR key to clear the error
message and status indicator and resume printing. If the fault message
reappears, contact your authorized service representative.
NOTE: The Maintenance Manual provides more detailed information and
Fault Messages Requiring Field Service Attention
If a fault is not correctable by the operator, the fault message is followed by an
asterisk (*). This usually indicates that an authorized service representative is
needed. You may try two steps to clear the fault before calling your authorized
service representative:
1. Set the printer power switch to O (Off), wait 15 seconds, then turn the
printer on again. Run your print job again. If the message does not
appear, it was a false indication and no further attention is required.
2. If the message reappears, press the CLEAR key. If the message
disappears, it was a false indication and no further attention is required. If
the message reappears, call your authorized service representative.
178
procedures for resolving fault conditions. However, many of the
procedures described there must be performed only by your
authorized service representative.
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