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Chapter
7
Diagnosing Problems
Table 13. N7000 H-Series Fault Messages Troubleshooting
Displayed Message
733 DP FIFO Busy*
B00 STATUS: SDRAM
DETECTION 166MHZ
B01 STATUS: 8245
SDRAM TEST 32MB
B10 ERROR: NO
DRAM DETECTED*
B11 ERROR: RAM
TEST FAILED*
B12 ERROR:
PROGRAM MISSING*
B13 ERROR: NOT
COMPATIBLE*
B19 ERROR: DC
RETURNED*
B20 STATUS :00%
DOWNLOAD MODE
214
Can User
Explanation
Correct?
Yes
There is a timing problem in
the Engine Controller
firmware.
No
Status message: the printer
has begun its boot-up
routines and is checking for
the presence of SDRAM.
No
Status message: printer
boot-up routines are testing
SDRAM.
No
SDRAM DIMM may not be
properly installed. Boot-up
routines did not detect the
presence of the SDRAM
DIMM.
No
SDRAM failed the boot
initialization test. SDRAM
DIMM may not be properly
installed.
Yes
The printer does not see a
program in flash memory.
No
Attempting to download a
program that is not
compatible with the printer.
No
The message indicates an
incorrectly assembled and
tested machine.
No
Status message informing
the operator that software is
being downloaded.
Percentage figure indicates
approximate amount loaded
into the printer.
Solution
1. Cycle power. Run the
print job again. If the
message reappears,
download the emulation
software again.
2. Cycle power. Run the
print job again. If the
message reappears,
contact your authorized
service representative.
No action required.
No action required.
Cycle power to see if the
message clears, if not, contact
your authorized service
1
representative.
Cycle power to see if the
message clears, if not, contact
your authorized service
1
representative.
There is no program in printer
memory. Download an
emulation.
Cycle power to see if the
message clears, if not, contact
your authorized service
1
representative.
Cycle power to see if the
message clears, if not, contact
your authorized service
1
representative.
No action is required.
1
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