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Table 12. N7000 STD ASCII LCD Fault Messages Troubleshooting
Displayed Message
SHUTL OVR SPEED*
No
SHUTTLE JAM
Yes
SHUTTLE STALL
Yes
SHUTTLE TYPE NOT
No
SUPPORTED*
SOFTWARE ERROR*
No
CYCLE POWER
SPX FOUND, ERROR:
No
KEY NOT DETECTED
SPX NOT NEEDED
No
OPTIONS ENABLED
STACK OVERFLOW*
No
STACK UNDERFLOW*
No
STACKER FAULT
Yes
STACKER FULL
Yes
Can User
Explanation
Correct?
The shuttle is oscillating
too rapidly.
No shuttle movement or
shuttle moving at the
wrong speed.
The shuttle is not moving.
See "SHUTTLE JAM" on
page 203.
The shuttle type was not
detected at power-up or
the shuttle installed in the
printer is not supported
by the firmware.
Application software tried
to perform illegal printer
function, or damaged
logic circuits found on
controller board.
The controller board does
not have a security key.
The user has attempted
to use the SPX to turn on
printer options that are
already enabled.
Firmware error on
controller board.
Firmware error on the
controller board.
Stacker is not functioning
correctly.
Status message: the
power paper stacker is
full of paper.
N7000 STD ASCII Printers Fault Messages
Solution
Contact your authorized service
representative.
Check for obstruction to shuttle, a
twisted ribbon, or platen lever
closed too tightly. If fault source is
not apparent, contact your
authorized service representative.
Set the platen lever to match the
thickness of paper, but not too
tightly. Check and adjust the platen
gap. Inspect the ribbon mask for
deformation that snags and
interferes with shuttle movement. If
fault source is not apparent, contact
your authorized service
representative.
Contact your authorized service
representative.
Contact your authorized service
representative.
Contact your authorized service
representative.
Contact your authorized service
representative.
Contact your authorized service
representative.
Contact your authorized service
representative.
Check for obstructions in the
stacker area. If fault persists,
contact your authorized service
representative.
Unload the stacker. If fault persists,
contact your authorized service
representative.
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203
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