Scanner Feature Problems - Fuji Xerox DocuScan C4250 User Manual

8.5

Scanner Feature Problems

If you experience a problem while using one of the features of the scanner, refer to the
following table to remedy the problem:
Cannot send e-mail via
the Scan to E-mail fea-
ture.
Cannot transfer the
scanned data via a net-
work using the Scan to
PC feature.
Symptom
Is the e-mail address correct?
Is the e-mail address or the TCP/
IP setting correct?
Is the size of the e-mail within the
size permitted?
Is the transfer protocol set cor-
rectly?
Is the server name/IP address
entered correctly?
Is the "Save In" location entered
correctly?
When SMB is selected for the
transfer protocol, is the shared
name set correctly?
Is the user name entered cor-
rectly?
Is the password entered cor-
rectly?
Is the port number set correctly?
When the server name is set in
FQDN or DNS host format, is
TCP/IP set correctly?
When the transfer protocol is
SMB, and if you specified a com-
puter located on other subnet with
its NetBIOS name, is TCP/IP set
correctly?
Cause
Check if the e-mail address is entered
correctly.
Check with your system administrator
if the following settings on CentreWare
Internet Services are set correctly.
[Properties] > [Protocol Settings] > [E-
mail]
[Properties] > [Protocol Settings] >
[TCP/IP]
• Reduce the scan size.
• Increase the image compression
• Enlarge the [E-mail] setting under
Refer to
• "Scan Resolution (Specifying the
• " Image Compression (Specifying
Check of the transfer protocol is set
correctly.
Check if the server name/IP address
is entered correctly.
Check if the save in location is entered
correctly.
Check if the shared name is entered
correctly.
Check if the user name is entered cor-
rectly.
Check if the password is entered cor-
rectly.
Check with your system administrator
if the port number is set correctly.
Check with your system administrator
if the following setting on CentreWare
Internet Services is set correctly.
[Properties] > [Protocol Settings] >
[TCP/IP] > [DNS]
Check with your system administrator
if the following setting on CentreWare
Internet Services is set correctly.
[Properties] > [Protocol Settings] >
[TCP/IP] > [WINS]
Remedy
rate.
[Properties] > [Protocol Settings] on
CentreWare Internet Services.
Scan Resolution) (P. 73)"
the Compression Rate of the
Output) (P. 73)"
8.5 Scanner Feature Problems
205