Troubleshooting; Before Contacting Technical Support; Operational Problems - HP STORAGEWORKS SSL1016 Reference Manual

Troubleshooting

Before Contacting Technical Support

Before you contact technical support, use the information in this chapter to try and
resolve the problem.
Problems with the autoloader can occur in the following forms:

Operational Problems

Operational problems can range from compatibility issues with the operating
system to failure of the front panel.
suggested action for each operational problem you may encounter.
Table 13: Suggested Actions for Operational Problems
Front Panel does not
display information.
Autoloader is operating
slowly.
Drive is operating
slowly.
SSL1016 Tape Autoloader Reference Guide
Operational Problems
Error Messages
Problem
Table 13 describes the probable cause and
Probable Cause
The connection to the
LCD has failed.
The autoloader did not
power up.
The LCD has failed.
The autoloader is
incorrectly configured
for the operating
system.
Drive head is dirty.
Media is worn out.
6
Suggested Action
Use the Web Administration
tool to troubleshoot the error.
See, "Autoloader does not
power up."
Replace the chassis assembly.
Go to the HP support website
for compatibility
requirements:
http://www.hp.com
If the cleaning light is also on,
clean the drive.
Try a new tape and discard
the older media.
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