NETGEAR ProSafe WG102-500 Reference Manual page 6

Chapter 6 Troubleshooting
Basic Functioning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .112
You Cannot Access the Internet or the LAN from a
Wireless-Capable Computer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .113
You Cannot Configure the Wireless Access Point from a Browser . . . . .113
When You Enter a URL or IP Address a Time-out Error Occurs . . . . . . .114
Troubleshooting a TCP/IP Network Using the Ping Utility . . . . . . . . . . . .114
Using the Reset Button to Restore Factory Default Settings . . . . . . . . . .116
Problems with Date and Time. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .116
Using the Diagnostic Tools . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .117
Appendix A Technical Specifications
General Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .121
Default Factory Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .122
Appendix B Related Documents
Index
6 | Table of Contents
WG102-500, WGAP150 ProSafe™ 802.11g Wireless Access Point
No LEDs are Lit on the Wireless Access Point. . . . . . . . . . . . . . . . . . .112
The LAN LED is Not Lit. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .112
The Wi-Fi LED Does Not Light Up During Wireless Activity . . . . . . . . .112
Testing the LAN Path to Your Wireless Access Point . . . . . . . . . . . . .115
Testing the Path from Your Computer to a Remote Device . . . . . . . . .115
Health Check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .117
Using the Ping, Traceroute, and NsLookup Utility . . . . . . . . . . . . . . . .118
Downloading Debug Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . .119