Diagnostics; Chapter 56 Diagnostics; Overview; What You Can Do In This Chapter - ZyXEL Communications ISG50-ISDN User Manual

56.1 Overview

Use the diagnostics screens for troubleshooting.

56.1.1 What You Can Do in this Chapter

• Use the
Maintenance > Diagnostics
containing the ISG50's configuration and diagnostic information if you need to provide it to
customer support during troubleshooting.
• Use the
Maintenance > Diagnostics > Packet Capture
739) to capture packets going through the ISG50.
• Use the
Maintenance > Diagnostics > Core Dump
to have the ISG50 save a process's core dump to an attached USB storage device if the process
terminates abnormally (crashes) so you can send the file to customer support for
troubleshooting.
• Use the
Maintenance > Diagnostics > System Log
to download files of system logs from a connected USB storage device to your computer.

56.2 The Diagnostic Screen

The Diagnostic screen provides an easy way for you to generate a file containing the ISG50's
configuration and diagnostic information. You may need to send this file to customer support for
troubleshooting.
Click Maintenance > Diagnostics to open the Diagnostic screen.
Figure 500 Maintenance > Diagnostics
ISG50 User's Guide
C
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screen (see Section 56.2 on page
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screens (see
screens (see
5 6

Diagnostics

737) to generate a file
Section 56.3 on page
Section 56.4 on page 742)
Section 56.5 on page 744)
737