Diagnostics; Overview; What You Can Do In This Chapter; The Diagnostic Screen - ZyXEL Communications ZyWall USG20-VPN User Manual

33.1 Overview

Use the diagnostics screens for troubleshooting.

33.1.1 What You Can Do in this Chapter

• Use the Diagnostics screen (see
USG's configuration and diagnostic information if you need to provide it to customer support
during troubleshooting.
•
Use the Packet Capture screens (see
through the USG.
• The Core Dump screens
USB storage device if the process terminates abnormally (crashes) so you can send the file to
customer support for troubleshooting.
• The System Log screens
connected USB storage device to your computer.
• Use the Network Tool screen (see
route packets take to a host.
• Use the Wireless Frame Capture screens (see
traffic going through the AP interfaces connected to your USG.

33.2 The Diagnostic Screen

The Diagnostic screen provides an easy way for you to generate a file containing the USG's
configuration and diagnostic information. You may need to send this file to customer support for
troubleshooting.
Click Maintenance > Diagnostics to open the Diagnostic screen.
C
HAPTER
Section 33.2 on page
Section 33.3 on page
(Section 33.4 on page 621) save a process's core dump to an attached
(Section 33.5 on page 623) download files of system logs from a
Section 33.6 on page
Section 33.7 on page
USG20(W)-VPN Series User's Guide
616

Diagnostics

616) to generate a file containing the
618) to capture packets going
623) to ping an IP address or trace the
624) to capture network
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