ZyXEL Communications ISG50-ISDN Manuals

Manuals and User Guides for ZyXEL Communications ISG50-ISDN. We have 2 ZyXEL Communications ISG50-ISDN manuals available for free PDF download: User Manual, Application Note

ZyXEL Communications ISG50-ISDN User Manual (880 pages)

Integrated Service Gateway

Brand: ZyXEL Communications | Category: Gateway | Size: 23.82 MB

Contents Overview

3
- Table of Contents
  3
Table of Contents

5
User's Guide

25
PART I User's Guide

25
Chapter 1 Introducing the ISG50

27
- Overview
  27
  - Pbx
    27
  - Security and Routing
    28
  - Application Scenarios
    28
- Rack-Mounted Installation
  31
  - Rack-Mounted Installation Procedure
    32
- Connecting the Frame Ground
  32
- Front Panel
  33
  - Front Panel Leds
    33
- PCMCIA Card Installation
  34
- Management Overview
  34
- Starting and Stopping the ISG50
  35
Chapter 2 Features and Applications

37
- Features
  37
- Web Configurator
  43
Chapter 3 Web Configurator

43
- Web Configurator Requirements
  43
- Web Configurator Access
  43
- Web Configurator Screens Overview
  45
  - Title Bar
    45
  - Navigation Panel
    46
  - Main Window
    52
  - Tables and Lists
    54
Chapter 4 Installation Setup Wizard

59
- Installation Setup Wizard Screens
  59
  - Internet Access Setup - WAN Interface
    59
  - Internet Access: Ethernet
    60
  - Internet Access: Pppoe
    62
  - Internet Access: PPTP
    63
  - ISP Parameters
    63
  - Internet Access Setup - Second WAN Interface
    65
  - Internet Access - Finish
    66
- Device Registration
  66
- Quick Setup
  69
Chapter 5 Quick Setup

69
- Quick Setup Overview
  69
- WAN Interface Quick Setup
  70
- VPN Quick Setup
  76
- VPN Setup Wizard: Wizard Type
  77
- VPN Express Wizard - Scenario
  78
Chapter 6 Configuration Basics

87
- PBX Features Overview
  87
  - Call Routing
    87
  - Internal Call Routing
    89
  - Outbound Call Routing
    89
- Object-Based Configuration
  91
- Zones, Interfaces, and Physical Ports
  92
  - Interface Types
    92
  - Default Interface and Zone Configuration
    93
- Terminology in the ISG50
  94
- Packet Flow
  94
  - Routing Table Checking Flow
    95
  - NAT Table Checking Flow
    96
- Other Features Configuration Overview
  97
  - Feature
    97
  - Licensing Registration
    98
  - Interface
    98
  - Trunks
    98
  - Policy Routes
    98
  - Static Routes
    99
  - Zones
    99
  - Ddns
    100
  - Nat
    100
  - HTTP Redirect
    101
  - Alg
    101
  - Auth. Policy
    101
  - Firewall
    101
  - Ipsec VPN
    102
  - Bandwidth Management
    102
  - Adp
    103
- Objects
  103
  - User/Group
    104
- System
  104
  - Dns, Www, Ssh, Telnet, Ftp, Snmp
    104
  - Logs and Reports
    105
  - File Manager
    105
  - Diagnostics
    105
  - Shutdown
    105
- General Tutorials
  107
Chapter 7 General Tutorials

107
Chapter 8 PBX Tutorials

135
- Making Internal Calls
  136
  - Configure SIP Extensions
    136
  - Connect IP Phones
    140
  - Register IP Phones
    140
- Auto Provisioning
  141
  - Configuring the Snom Voip Phones for Auto Provisioning
    142
- Making PSTN Calls
  143
  - The PSTN Connection
    143
  - Creating a Dialing Rule for PSTN
    144
  - Assigning an LCR to an Authority Group
    146
- Making ITSP Calls
  147
  - The ITSP Connection
    148
  - Creating a Dialing Rule for ITSP
    151
  - Assigning an LCR to an Authority Group
    152
- Making ISDN Calls
  154
  - The ISDN Connection
    155
  - Creating a Dialing Rule for ISDN
    156
  - Assigning an LCR to an Authority Group
    158
- ISDN Network Configuration Examples
  159
- Using Call Features
  163
  - Customizing Feature Codes
    163
  - Using the Voicemail Feature
    163
- Using the Extension Portal
  164
  - Your Information
    164
  - Accessing the Extension Portal
    164
  - Using the Web Phone (IP Phone Users Only)
    165
  - Changing Your Security Information
    166
  - Personalizing Your Settings
    167
  - Setting up Voicemail
    170
- Capturing Packets Using the Web Configurator
  171
- Creating an Automated Menu System
  173
  - Menu Design and Call Routing
    173
  - Create an Agent Identity
    174
  - Create a Skill
    175
  - Create an Auto-Attendant
    178
Technical Reference

183
Part II: Technical Reference

183
- Dashboard
  185
Chapter 9 Dashboard

185
- Overview
  185
  - What You Can Do in this Chapter
    185
- The Dashboard Screen
  185
  - The CPU Usage Screen
    190
  - The Memory Usage Screen
    190
  - The Active Sessions Screen
    191
  - The VPN Status Screen
    192
  - The DHCP Table Screen
    192
  - The Number of Login Users Screen
    193
- Monitor
  195
Chapter 10 Monitor

195
- Overview
  195
  - What You Can Do in this Chapter
    195
- The Port Statistics Screen
  196
  - The Port Statistics Graph Screen
    197
- Interface Status Screen
  198
- The Traffic Statistics Screen
  200
- The Session Monitor Screen
  203
- The DDNS Status Screen
  205
- IP/MAC Binding Monitor
  205
- The Login Users Screen
  206
- Cellular Status Screen
  207
  - More Information
    209
- USB Storage Screen
  210
- The Ipsec Monitor Screen
  211
  - Regular Expressions in Searching Ipsec Sas
    212
- SIP Peer Screen
  213
- FXS Peer Screen
  214
- SIP Trunk Screen
  215
- CTI Peer Screen
  216
- FXO Trunk Screen
  217
- BRI Trunk Screen
  218
- ACD Queue Screen
  219
- Log Screen
  220
- Querying Call Recordings
  222
  - Call Recordings File List
    223
- CDR Backup Screen
  223
- CDR Query Screen
  225
- CDR Query Result Screen
  227
- Registration
  229
Chapter 11 Registration

229
- Overview
  229
  - What You Can Do in this Chapter
    229
  - What You Need to Know
    229
- The Registration Screen
  230
- The Service Screen
  231
- Interfaces
  233
- Interface Overview
  233
  - What You Can Do in this Chapter
    233
  - What You Need to Know
    233
Chapter 12 Interfaces

233
- Port Role
  236
- Ethernet Summary Screen
  237
  - Ethernet Edit
    238
  - Object References
    246
- PPP Interfaces
  246
  - PPP Interface Summary
    247
  - PPP Interface Add or Edit
    248
- Cellular Configuration Screen (3G)
  251
  - Cellular Add/Edit Screen
    253
- VLAN Interfaces
  259
  - VLAN Summary Screen
    261
  - VLAN Add/Edit
    262
- Bridge Interfaces
  267
  - Bridge Summary
    269
  - Bridge Add/Edit
    270
  - Virtual Interfaces Add/Edit
    275
- Interface Technical Reference
  276
- Trunks
  281
Chapter 13 Trunks

281
- Overview
  281
  - What You Can Do in this Chapter
    281
  - What You Need to Know
    281
- The Trunk Summary Screen
  285
- Configuring a Trunk
  287
- Trunk Technical Reference
  288
Chapter 14 Policy and Static Routes

289
- Policy and Static Routes Overview
  289
  - What You Can Do in this Chapter
    289
  - What You Need to Know
    290
- Policy Route Screen
  291
  - Policy Route Edit Screen
    294
- IP Static Route Screen
  297
  - Static Route Add/Edit Screen
    298
- Policy Routing Technical Reference
  299
Chapter 15 Routing Protocols

302
- Routing Protocols Overview
  302
  - What You Can Do in this Chapter
    302
  - What You Need to Know
    302
- The RIP Screen
  302
- The OSPF Screen
  304
  - Configuring the OSPF Screen
    307
  - OSPF Area Add/Edit Screen
    309
  - Virtual Link Add/Edit Screen
    311
- Routing Protocol Technical Reference
  311
- Zones
  313
Chapter 16 Zones

313
- Zones Overview
  313
  - What You Can Do in this Chapter
    313
  - What You Need to Know
    313
- The Zone Screen
  314
- Zone Edit
  315
- Ddns
  317
Chapter 17 DDNS

317
- DDNS Overview
  317
  - What You Can Do in this Chapter
    317
  - What You Need to Know
    317
- The DDNS Screen
  318
  - The Dynamic DNS Add/Edit Screen
    319
- Nat
  323
Chapter 18 NAT

323
- NAT Overview
  323
  - What You Can Do in this Chapter
    323
  - What You Need to Know
    323
- The NAT Screen
  324
  - The NAT Add/Edit Screen
    325
- NAT Technical Reference
  328
Chapter 19 HTTP Redirect

331
- Overview
  331
  - What You Can Do in this Chapter
    331
  - What You Need to Know
    331
- The HTTP Redirect Screen
  332
  - The HTTP Redirect Edit Screen
    333
- Alg
  335
Chapter 20 ALG

335
- ALG Overview
  335
  - What You Can Do in this Chapter
    335
  - What You Need to Know
    335
  - Before You Begin
    337
- The ALG Screen
  338
- ALG Technical Reference
  339
- IP/MAC Binding
  341
Chapter 21 IP/MAC Binding

341
- IP/MAC Binding Overview
  341
  - What You Can Do in this Chapter
    341
  - What You Need to Know
    341
- IP/MAC Binding Summary
  342
  - IP/MAC Binding Edit
    343
  - Static DHCP Edit
    344
- IP/MAC Binding Exempt List
  345
Chapter 22 Authentication Policy

347
- Overview
  347
  - What You Can Do in this Chapter
    347
  - What You Need to Know
    347
- Authentication Policy Screen
  347
  - Creating/Editing an Authentication Policy
    350
- Firewall
  353
Chapter 23 Firewall

353
- Overview
  353
  - What You Can Do in this Chapter
    353
  - What You Need to Know
    354
  - Firewall Rule Example Applications
    356
  - Firewall Rule Configuration Example
    358
- The Firewall Screen
  360
  - Configuring the Firewall Screen
    360
  - The Firewall Add/Edit Screen
    363
- The Session Limit Screen
  364
  - The Session Limit Add/Edit Screen
    365
Chapter 24 Ipsec VPN

367
- Ipsec VPN Overview
  367
  - What You Can Do in this Chapter
    367
  - What You Need to Know
    368
  - Before You Begin
    370
- The VPN Connection Screen
  370
  - The VPN Connection Add/Edit (IKE) Screen
    371
  - The VPN Connection Add/Edit Manual Key Screen
    377
- The VPN Gateway Screen
  379
  - The VPN Gateway Add/Edit Screen
    381
- Ipsec VPN Background Information
  386
- Bandwidth Management
  397
Chapter 25 Bandwidth Management

397
- Overview
  397
  - What You Can Do in this Chapter
    397
  - What You Need to Know
    397
  - Bandwidth Management Examples
    401
- The Bandwidth Management Screen
  404
  - The Bandwidth Management Add/Edit Screen
    406
- Adp
  411
Chapter 26 ADP

411
- Overview
  411
  - What You Can Do in this Chapter
    411
  - What You Need to Know
    411
  - Before You Begin
    412
- The ADP General Screen
  412
- The Profile Summary Screen
  413
  - Base Profiles
    414
  - Configuring the ADP Profile Summary Screen
    414
  - Creating New ADP Profiles
    415
  - Traffic Anomaly Profiles
    415
  - Protocol Anomaly Profiles
    418
  - Protocol Anomaly Configuration
    418
- ADP Technical Reference
  421
- Global PBX Settings
  429
Chapter 27 Global PBX Settings

429
- Overview
  429
  - What You Can Do in this Chapter
    429
  - What You Need to Know
    430
- The SIP Server Screen
  431
- The Feature Code Screen
  433
- The E-Mail Screen
  435
- The Fake IP Screen
  435
- The Peer to Peer Screen
  436
- The Qos Screen
  440
- The TAPI Screen
  442
  - Setting up the TAPI Driver and Utility on Your Computer
    443
- Network Technical Reference
  447
- Voice Interfaces
  448
Chapter 28 Voice Interfaces

448
- Overview
  448
  - What You Can Do in this Chapter
    448
  - What You Need to Know
    448
- The FXS Screen
  449
- The FXO Screen
  450
- The BRI Screen
  451
- Extension Management
  453
Chapter 29 Extension Management

453
- Overview
  453
  - What You Can Do in this Chapter
    453
  - What You Need to Know
    453
  - Before You Begin
    457
- The Authority Group Screen
  458
  - The Add Authority Group Screen
    458
  - The Authority Group Edit Screen
    459
- Extension Features
  461
- The Group Access Code Screen
  471
- The Click to Talk Group Screen
  472
  - Add or Edit a Click to Talk Group
    472
- Authority Group Technical Reference
  475
- Outbound Trunk Group
  477
Chapter 30 Outbound Trunk Group

477
- Overview
  477
  - What You Can Do in this Chapter
    477
  - What You Need to Know
    478
  - Before You Begin
    481
- Outbound Trunk Group Screen
  481
  - SIP Trunk Add/Edit
    483
  - SIP Auto Attendant and DDI Setup
    486
  - Add DDI/DID Number
    488
  - Trusted Peer Trunk Add/Edit
    490
  - Trusted Peer Auto Attendant and DDI Setup
    493
  - Add/Edit FXO Trunk
    495
  - FXO or BRI Auto Attendant
    496
  - Add/Edit BRI Trunk
    497
  - Add BRI Trunk DDI/DID Mapping
    502
  - Auto-Attendant for Incoming BRI Calls
    502
- Auto-Attendant
  503
Chapter 31 Auto-Attendant

503
- Overview
  503
  - What You Can Do in this Chapter
    503
  - What You Need to Know
    503
- The Default Auto-Attendant Screen
  505
- The Customized Auto-Attendant Screen
  507
  - The Add/Edit Auto-Attendant Screen
    508
  - Auto Attendant Settings: Office Hours
    509
  - The Add/Edit Auto-Attendant Option Screen
    511
  - The Auto-Attendant Sub Menu Screen
    512
  - Auto Attendant Settings: Night Service
    513
  - Greeting
    515
- Technical Reference
  516
- Lcr
  519
Chapter 32 LCR

519
- Overview
  519
  - What You Can Do in this Chapter
    520
  - What You Need to Know
    520
  - Before You Begin
    520
- Lcr
  521
  - LCR Configuration
    521
  - Add/Edit LCR Dial Condition
    523
- Group Management
  526
Chapter 33 Group Management

526
- Overview
  526
  - What You Can Do in this Chapter
    527
  - What You Need to Know
    527
  - Before You Begin
    530
- Group Management Screen
  530
  - Edit Group Management Associations
    531
Chapter 34 Call Services

532
- Overview
  532
  - What You Can Do in this Chapter
    532
  - What You Need to Know
    532
  - Before You Begin
    533
- The Auto Callback Screen
  533
- The Call Park Screen
  534
  - Configuring the Call Park Screen
    535
- The Call Waiting Screen
  536
  - Configuring the Call Waiting Screen
    537
- The Emergency Call Screen
  538
  - Configuring the Emergency Call Screen
    538
- The Music on Hold Screen
  539
  - Add or Edit Custom Music on Hold
    541
- The Call Transfer Screen
  541
  - Configuring the Call Transfer Screen
    542
- The Call Block Screen
  542
- Call Recording
  544
Chapter 35 Call Recording

544
- Overview
  544
  - What You Can Do in this Chapter
    544
  - What You Need to Know
    544
- Configuring the Call Recording Screen
  545
- Meet-Me Conference
  547
Chapter 36 Meet-Me Conference

547
Chapter 37 Paging Group

549
- Overview
  549
- The Paging Group Screen
  549
  - The Add/Edit Paging Group Screen
    550
- Acd
  553
Chapter 38 ACD

553
- Overview
  553
  - What You Can Do in this Chapter
    553
  - What You Need to Know
    554
- The ACD Global Screen
  556
- The Agent Screen
  556
  - The Agent Settings Screen
    557
- The Skill Screen
  558
  - The Add/Edit Skill Screen
    559
- The Hunt Group Screen
  562
  - The Add/Edit Hunt Group Screen
    563
- The Skill Menu Screen
  564
  - The Skill Menu Settings Screen
    565
  - Add/Edit Skill Menu Action Screen
    566
- Sound Files
  568
Chapter 39 Sound Files

568
- Overview
  568
  - What You Can Do in this Chapter
    568
  - What You Need to Know
    568
- The System Sound Screen
  568
  - The Add/Edit Sound File Screen
    569
- The Specific Sound File Screen
  570
  - The Add/Edit Sound File Screen
    571
- The Record Peer Screen
  571
- Auto Provision
  573
Chapter 40 Auto Provision

573
- Overview
  573
  - What You Can Do in this Chapter
    573
  - What You Need to Know
    573
  - Before You Begin
    574
- Auto Provision Setup
  575
  - Snom Batch Configuration XML File
    576
  - Auto Provision Edit
    577
- Auto Provision Advanced Screen
  578
- Voice Mail
  581
Chapter 41 Voice Mail

581
- Overview
  581
  - What You Can Do in this Chapter
    581
  - What You Need to Know
    581
- The Voice Mail Screen
  582
- Accessing Voice Mail
  583
- Phonebook
  587
Chapter 42 Phonebook

587
- Overview
  587
  - What You Can Do in this Chapter
    587
  - What You Need to Know
    587
  - Before You Begin
    588
- The Phonebook General Screen
  588
- The LDAP Phonebook Summary Screen
  589
- The LDAP Phonebook Settings Screen
  589
- The Local Phonebook Screen
  591
  - Local Phonebook Add/Edit Screen
    592
- Office Hours
  595
Chapter 43 Office Hours

595
- Overview
  595
  - What You Can Do in this Chapter
    595
  - What You Need to Know
    595
  - Before You Begin
    595
- Office Hour Screen
  595
- User/Group
  599
Chapter 44 User/Group

599
- Overview
  599
  - What You Can Do in this Chapter
    599
  - What You Need to Know
    599
- User Summary Screen
  601
  - User Add/Edit Screen
    602
- User Group Summary Screen
  604
  - Group Add/Edit Screen
    605
- Setting Screen
  605
  - Default User Authentication Timeout Settings Edit Screens
    608
  - User Aware Login Example
    609
- User /Group Technical Reference
  610
- Addresses
  613
Chapter 45 Addresses

613
- Overview
  613
  - What You Can Do in this Chapter
    613
  - What You Need to Know
    613
- Address Summary Screen
  613
  - Address Add/Edit Screen
    614
- Address Group Summary Screen
  615
  - Address Group Add/Edit Screen
    616
- Services
  619
Chapter 46 Services

619
- Overview
  619
  - What You Can Do in this Chapter
    619
  - What You Need to Know
    619
- The Service Summary Screen
  620
  - The Service Add/Edit Screen
    622
- The Service Group Summary Screen
  622
  - The Service Group Add/Edit Screen
    624
- Schedules
  625
Chapter 47 Schedules

625
- Overview
  625
  - What You Can Do in this Chapter
    625
  - What You Need to Know
    625
- The Schedule Summary Screen
  626
  - The One-Time Schedule Add/Edit Screen
    627
  - The Recurring Schedule Add/Edit Screen
    628
- AAA Server
  631
Chapter 48 AAA Server

631
- Overview
  631
  - Directory Service (AD/LDAP)
    631
  - RADIUS Server
    631
  - Asas
    632
  - What You Can Do in this Chapter
    632
  - What You Need to Know
    632
- Active Directory or LDAP Server Summary
  634
  - Adding an Active Directory or LDAP Server
    635
- RADIUS Server Summary
  636
  - Adding a RADIUS Server
    637
Chapter 49 Authentication Method

639
- Overview
  639
- Authentication Method Objects
  640
  - Creating an Authentication Method Object
    641
- Certificates
  643
Chapter 50 Certificates

643
- Overview
  643
  - What You Can Do in this Chapter
    643
  - What You Need to Know
    643
  - Verifying a Certificate
    645
- The My Certificates Screen
  646
- The Trusted Certificates Screen
  654
  - The Trusted Certificates Edit Screen
    656
  - The Trusted Certificates Import Screen
    659
- Certificates Technical Reference
  659
- ISP Accounts
  661
Chapter 51 ISP Accounts

661
- Overview
  661
  - What You Can Do in this Chapter
    661
- ISP Account Summary
  661
  - ISP Account Add/Edit
    662
Chapter 52 System

665
- Overview
  665
  - What You Can Do in this Chapter
    665
- Host Name
  666
- USB Storage
  666
- Date and Time
  667
  - Pre-Defined NTP Time Servers List
    670
  - Time Server Synchronization
    670
- Console Port Speed
  671
- DNS Overview
  672
  - DNS Server Address Assignment
    672
  - Configuring the DNS Screen
    672
  - Address Record
    674
  - PTR Record
    675
  - Adding an Address/Ptr Record
    675
  - Domain Zone Forwarder
    675
  - Adding a Domain Zone Forwarder
    676
  - MX Record
    676
  - Adding a MX Record
    677
  - Adding a DNS Service Control Rule
    677
- WWW Overview
  678
  - Service Access Limitations
    678
  - System Timeout
    678
  - Https
    679
  - Configuring WWW Service Control
    680
  - Service Control Rules
    683
  - Customizing the WWW Login Page
    683
  - HTTPS Example
    687
- Ssh
  693
  - How SSH Works
    694
  - SSH Implementation on the ISG50
    695
  - Requirements for Using SSH
    695
  - Configuring SSH
    695
  - Secure Telnet Using SSH Examples
    696
- Telnet
  698
  - Configuring Telnet
    698
- Ftp
  699
  - Configuring FTP
    699
- Snmp
  700
  - Supported Mibs
    702
  - SNMP Traps
    702
  - Configuring SNMP
    702
- Language Screen
  704
- Log and Report
  705
Chapter 53 Log and Report

705
- Overview
  705
  - What You Can Do in this Chapter
    705
- Email Daily Report
  705
- Log Setting Screens
  707
  - Log Setting Summary
    708
  - Edit System Log Settings
    710
  - Edit Log on USB Storage Setting
    713
  - Edit Remote Server Log Settings
    715
  - Active Log Summary Screen
    716
- Call Detail Record (CDR)
  720
Chapter 54 Call Detail Record (CDR)

720
- Overview
  720
  - What You Can Do in this Chapter
    720
  - What You Need to Know
    720
- The CDR Configuration Screen
  721
  - Configure Your Remote Server
    722
- File Manager
  725
Chapter 55 File Manager

725
- Overview
  725
  - What You Can Do in this Chapter
    725
  - What You Need to Know
    725
- The Configuration File Screen
  727
- The Firmware Package Screen
  731
- The Shell Script Screen
  733
- Diagnostics
  737
Chapter 56 Diagnostics

737
- Overview
  737
  - What You Can Do in this Chapter
    737
- The Diagnostic Screen
  737
  - The Diagnostics Files Screen
    738
- The Packet Capture Screen
  739
  - The Packet Capture Files Screen
    741
  - Example of Viewing a Packet Capture File
    742
- Core Dump Screen
  742
  - Core Dump Files Screen
    743
- The System Log Screen
  744
- Packet Flow Explore
  745
Chapter 57 Packet Flow Explore

745
- Overview
  745
  - What You Can Do in this Chapter
    745
- The Routing Status Screen
  745
- The SNAT Status Screen
  750
Chapter 58 Reboot

753
- Overview
  753
  - What You Need to Know
    753
- The Reboot Screen
  753
Chapter 59 Shutdown

755
- Overview
  755
  - What You Need to Know
    755
- The Shutdown Screen
  755
- Extension Portal
  757
Chapter 60 Extension Portal

757
- Overview
  757
  - What You Can Do in this Chapter
    757
  - What You Need to Know
    758
- Web Phone
  759
- Peer Info
  760
- Call Forwarding and Blocking
  761
- Voice Mail Settings
  763
- Call Recording
  764
- Troubleshooting
  765
Chapter 61 Troubleshooting

765
- Resetting the ISG50
  774
- Getting more Troubleshooting Help
  774
Appendix A Log Descriptions

775
Appendix B Common Services

827
Appendix C Importing Certificates

831
Appendix D Legal Information

855
Index

857

ZyXEL Communications ISG50-ISDN Application Note (153 pages)

Brand: ZyXEL Communications | Category: Gateway | Size: 10.9 MB

Table of Contents
2
1 How to Quickly Prepare Communication Infrastructure in a New Small Business

5
- Initial Setup
  5
2 How to Manage Extensions as Business Needs Grow

16
- Auto Provision
  16
  - SIP Server/Sip Account/Password
    17
  - Phone Book
    19
  - Feature Key
    20
  - Firmware Upgrade
    22
3 How to Develop a Non-Stop Voice Service

27
- WAN Failover
  27
- Voip Survivability
  30
- Ddns
  31
4 How to Expand the Current Networking Infrastructure to Fulfill Multi-Site Requirements

33
- Work with Zywall USG Products
  33
- Trusted Peer & SIP Trunk
  43
5 How to Secure the Communication

55
6 How to Establish a Seamless Mobile Office with Zyxel Reach

82
- Zyxel Reach - Smartphone Application
  82
  - How to Avoid Missing any Call on a Certain Extension
    88
- Mobile Extension
  90
7 How to Leverage Enterprise-Class Calling Features to Increase Business Productivity

93
- Auto Attendant
  93
- Hunt Group
  100
- Three-Way Conference
  102
  - How to Perform a Three-Way Conference on Zyxel Reach
    103
  - How to Perform Three-Way Conference on V310
    105
- Meet-Me Conference
  107
- System Sound
  108
  - How to Change the Language of System Sounds from English to a Specific Language
    108
8 How to Record a Call

111
- Preparation for Call Recording
  111
  - License
    111
  - USB Storage
    112
- How to Record Calls on a Certain Trunk or an Extension
  113
  - Full-Time Recording
    113
  - On-Demand Recording
    114
- Query Call Recording Files
  115
9 How to Audit Call Usage with Report and Analyzer to Improve Working Efficiency

117
- Cdr
  117
  - How to Find the Call History
    118
  - How to Check Qos of each Call in RTCP
    120
- Back up CDR File
  122
10 How Do UC Server and UC Client Work with ISG50

123
- Preparation for TAPI Service
  124
- TAPI Driver Installation
  126
- UC Server Installation
  129
- UC Client Installation
  139
  - Presence
    147
  - Make a Call
    148
  - Hang up a Call
    150
  - Reject a Call
    150
  - Blind Transfer
    151
  - Consultant Transfer
    152
  - Redirect a Call
    153

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ZyXEL Communications ISG50-ISDN Manuals

ZyXEL Communications ISG50-ISDN User Manual (880 pages)

Table of Contents

Contents Overview

Table of Contents

User's Guide

PART I User's Guide

Chapter 1 Introducing the ISG50

Chapter 2 Features and Applications

Chapter 3 Web Configurator

Chapter 4 Installation Setup Wizard

Chapter 5 Quick Setup

Chapter 6 Configuration Basics

Chapter 7 General Tutorials

Chapter 8 PBX Tutorials

Technical Reference

Part II: Technical Reference

Chapter 9 Dashboard

Chapter 10 Monitor

Chapter 11 Registration

Chapter 12 Interfaces

Chapter 13 Trunks

Chapter 14 Policy and Static Routes

Chapter 15 Routing Protocols

Chapter 16 Zones

Chapter 17 DDNS

Chapter 18 NAT

Chapter 19 HTTP Redirect

Chapter 20 ALG

Chapter 21 IP/MAC Binding

Chapter 22 Authentication Policy

Chapter 23 Firewall

Chapter 24 Ipsec VPN

Chapter 25 Bandwidth Management

Chapter 26 ADP

Chapter 27 Global PBX Settings

Chapter 28 Voice Interfaces

Chapter 29 Extension Management

Chapter 30 Outbound Trunk Group

Chapter 31 Auto-Attendant

Chapter 32 LCR

Chapter 33 Group Management

Chapter 34 Call Services

Chapter 35 Call Recording

Chapter 36 Meet-Me Conference

Chapter 37 Paging Group

Chapter 38 ACD

Chapter 39 Sound Files

Chapter 40 Auto Provision

Chapter 41 Voice Mail

Chapter 42 Phonebook

Chapter 43 Office Hours

Chapter 44 User/Group

Chapter 45 Addresses

Chapter 46 Services

Chapter 47 Schedules

Chapter 48 AAA Server

Chapter 49 Authentication Method

Chapter 50 Certificates

Chapter 51 ISP Accounts

Chapter 52 System

Chapter 53 Log and Report

Chapter 54 Call Detail Record (CDR)

Chapter 55 File Manager

Chapter 56 Diagnostics

Chapter 57 Packet Flow Explore

Chapter 58 Reboot

Chapter 59 Shutdown

Chapter 60 Extension Portal

Chapter 61 Troubleshooting

Appendix A Log Descriptions

Appendix B Common Services

Appendix C Importing Certificates

Appendix D Legal Information

Index

ZyXEL Communications ISG50-ISDN Application Note (153 pages)

Table of Contents

1 How to Quickly Prepare Communication Infrastructure in a New Small Business

2 How to Manage Extensions as Business Needs Grow

3 How to Develop a Non-Stop Voice Service