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31.3.6 Greeting
Use this screen to set up custom auto-attendant messages.
The Temporary Greeting can be played before the normal auto-attendant greeting. This can be
used to broadcast special messages, such as special operating hours for the office building ("We're
sorry but the Acme Mail Order Company is closed today to observe the holiday.")
The Schedule Greeting can be played during specific time range every day. This can be used to
broadcast to highlight certain information only at certain hours, such as lunch time hours for the
office building ("Thank you for calling the Acme Mail Order Company. As it is currently lunch time,
representatives may be unavailable until 1 PM.")
In the Configuration > PBX > Outbound Line Management > Auto-Attendant > Customized
screen click the Add or Edit icon for an item in the auto-attendant list and select the Greeting tab
to view a screen as shown next.
Figure 335 Greeting Setting
ISG50 User's Guide
Chapter 31 Auto-attendant
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