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Chapter 8 PBX Tutorials
For each skill, click the Add button to open the Add New Skill screen, and assign configure the
2
following items:
Number: Enter an identification number of this skill. This is required to link the skill to a skill menu
in the next section. You can use between 3 and 20 digits.
Skill Name: Enter a descriptive name for this skill. For example, "Order Status" since this will be
the skill that forwards all calls requesting order status information to the appropriate people.
Ring Strategy: This option allows you to choose how a call is forwarded to the agents associated
with this skill. When a call comes in, it is not logistically possible for the ISG50 to forward the call to
every associated agent. Therefore, a ring strategy must be employed. For example, let's say we're
configuring the "Order Status" skill. We know from part I that the company manager intends on
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ISG50 User's Guide
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Table of Contents
Troubleshooting
