The Call Park Screen - ZyXEL Communications ISG50-ISDN User Manual

Integrated service gateway

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Table of Contents

Chapter 34 Call Services

The following table describes the labels in this screen.

Table 188 Configuration > PBX > Call Service > Auto Callback

34.3 The Call Park Screen

Call parking is similar to placing a call on hold. The difference is that you can pick the call up again

from another telephone extension in your organization.

The ISG50 allows you to configure a representative extension for a call parking lot. The parking lot

places a call in parking slot and informs you of the parking slot number that you can use to

reconnect to the parked call. You can reconnect to the call from any extension within your

organization. The following figure shows the progression of call parking.

Figure 354 Call Parking Overview

A step by step progression is the following

Table 189 Call Parking Progression

1. Caller A makes a call to

Conversation between caller A and B

Select this to activate the auto callback feature.

Note: To enable auto callback, the personal auto-attendant for internal calls must also be

Section 27.2 on page

Select a limit to the number of auto callback requests for each extension.

Click this to save your changes.

Click this to set every field in this screen to its last-saved value.

2. The ISG50 routes the call to caller B

at extension 1001.

3. Caller B picks up the call.

4. Caller B transfers the call to the

representative extension.

ISG50 User's Guide