Table of Contents
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Chapter 31 Auto-attendant
Table 181 Night Service Setting (continued)
LABEL
Enable Dial
Extension
Number
Forward to a
specific extension
directly
Play audio file
before forward to
a specific
extension
Operator Settings
Key
Extension
Action Type
Options
Add Option
Add Child
Edit
Remove
Key
Action
Extension
Description
OK
Cancel
31.3.5.1 The Add/Edit Night Service Auto-Attendant Screen
The Add/Edit Night Service Auto-Attendant screen is identical to the Add/Edit Office Hours Auto-
Attendant screen. See
514
DESCRIPTION
Select this to allow incoming calls to dial extensions that are not associated with specific
key codes on the Options list below. Clear it to limit all input to the key codes listed on
the Options table below.
Select this option to forward all calls that come into this auto-attendant to the specified
extension, ACD, page group, hunt group, or user defined number.
Select this option to play the uploaded audio file before forwarding the call to the specified
extension, ACD, page group, hunt group, or user defined number.
Select either 0 or 9 to be the default operator key. When a caller presses the operator
key, his calls is routed to the associated Extension.
Enter an extension number to associate with the operator Key. When that key is pressed,
the call is routed to this extension.
Select how the auto-attendant should proceed if no key is pressed for 5 seconds or the
caller inputs an incorrect key code three times in a row.
•
Hang Up disconnects the call.
•
Extension routes the call to the specified extension.
•
ACD engages the ACD system. See
•
Page Group forwards the call to the page group you specify. See
549
for details on this feature.
•
Hunt Group forwards the call to the hunt group you specify. See
page 562
for details on this feature.
•
Auto Attendant forwards the call to the auto attendant you specify. See
on page 503
for details on this feature.
•
User Defined Number forwards the call to the extension or other phone number you
specify. Enter a number 3-20 digits in length.
This section displays the actions configured for this auto-attendant menu.
Click this to create a new option entry.
Select an option entry that displays sub-menu as the Action and click this to create a
sub-entry. See
Section 31.3.4 on page 512
Select an entry and click Edit to open a screen where you can modify it.
To remove an entry, select it and click Remove. The ISG50 confirms you want to remove
it before doing so.
This field displays the digits a caller must dial to perform an action.
This field displays the function of an option.
This field displays either the extension, hunting group or ACD number that this call is
forwarded to or it is blank if the action for this auto-attendant option is set to Forward to
a sub menu.
Click Next Menu to configure the settings for a sub menu.
This field displays the description for this action.
Click OK to save your customized settings and exit this screen.
Click Cancel to exit this screen without saving.
Section 31.3.3 on page 511
Chapter 38 on page 553
for details.
for details.
for details on this feature.
Chapter 37 on page
Section 38.5 on
Chapter 31
ISG50 User's Guide
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Table of Contents
Troubleshooting
