Table of Contents
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Chapter 8 PBX Tutorials
On the Add Option screen, enter the keypad number and action for the submenu item. The
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company manager for the Acme Widget company enters "1" for Key, selects "Forward to a skill" for
Action, selects "766/Order Status" from the list of configured skills for the ACD, and enters "Order
Status" for Description.
Click OK to save these settings, then repeat this process for any other menu options (such as
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"Technical Support" and "Accounts and Billing" for the Acme Widget company).
10 Repeat for the other submenus, such as the Spanish submenu for the Acme Widget company.
Congratulations! If you followed each of the steps described in this tutorial, then you should have
the barebones structure of an automated menu system for your telephone network.
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ISG50 User's Guide
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Table of Contents
Troubleshooting
