34.3 The Call Park Screen ....................................................................................................................534
34.4 The Call Waiting Screen ...............................................................................................................536
34.8 The Call Block Screen ..................................................................................................................542
Call Recording ..................................................................................................................................544
35.1 Overview .......................................................................................................................................544
Meet-me Conference ........................................................................................................................547
Paging Group ....................................................................................................................................549
37.1 Overview .......................................................................................................................................549
37.2 The Paging Group Screen ............................................................................................................549
ACD ....................................................................................................................................................553
38.1 Overview .......................................................................................................................................553
38.2 The ACD Global Screen ................................................................................................................556
38.3 The Agent Screen .......................................................................................................................556
38.4 The Skill Screen ..........................................................................................................................558
38.5 The Hunt Group Screen ................................................................................................................562
38.6 The Skill Menu Screen ................................................................................................................564
ISG50 User's Guide
Table of Contents
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