The Add/Edit Hunt Group Screen - ZyXEL Communications ISG50-ISDN User Manual

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38.5.1 The Add/Edit Hunt Group Screen

The screens for editing or adding Hunt groups on the ISG50 contain the same fields. Click the Add

(or Edit) icon in the Hunt Group configuration screen to view the screen as shown.

Figure 377 Add Hunt Group

Each field is described in the following table.

Table 210 Add Hunt Group

Hunt Group Name Enter a name for this hunt group.

Ring Strategy

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Type the number you have to dial to call the extensions in this hunt group.

Type a description for this hunt group.

Select the method for the ISG50 to decide the ring order of the hunt groups

Least Recent - This action rings the agent associated with this skill who was

least recently called.

Round Robin - This strategy takes turns ringing each available agent

associated with this skill.

Fewest Calls - This strategy rings the agents who have received the fewest

number of calls, in order, from lowest to highest.

Random - This strategy rings a random extension.

Ring All - This strategy rings all extensions at the same time until one

Chapter 38 ACD