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Note: See Chapter 7, "Parts listing, Types 8861, 8862," on page 139 to determine which components are
replaceable by the customer and which components must be replaced by an IBM field service technician.
Symptom
Wrong characters appear on the
screen.
No video.
Note: See Chapter 7, "Parts listing, Types 8861, 8862," on page 139 to determine which components are
replaceable by the customer and which components must be replaced by an IBM field service technician.
Symptom
An IBM option that was just
installed does not work.
An IBM option that used to work
does not work now.
Note: See Chapter 7, "Parts listing, Types 8861, 8862," on page 139 to determine which components are
replaceable by the customer and which components must be replaced by an IBM field service technician.
Symptom
Power switch does not work
and reset button, if supported,
does work.
Monitor problems
FRU/action
1. If the wrong language is displayed, update the BIOS code with the correct
language.
2. Monitor.
3. Remote Supervisor Adapter II.
4. I/O board.
1. Verify that the correct machine is selected, if applicable.
2. Make sure all cables are locked down.
Option problems
FRU/action
1. Verify that:
v The option is designed for the server (see the ServerProven list on the World
Wide Web at http://www.ibm.com/pc/compat/).
v You followed the installation instructions that came with the option.
v The option is installed correctly.
v You have not loosened any other installed options or cables.
v You updated the configuration information in the Configuration/Setup Utility
program. Whenever memory or an option is changed, you must update the
configuration.
2. Option you just installed.
1. Verify that all of the option hardware and cable connections are secure.
2. If the option comes with test instructions, use those instructions to test the
option.
3. If the failing option is a SCSI device, verify that:
v The cables for all external SCSI devices are connected correctly.
v The last device in each SCSI chain, or the end of the SCSI cable, is
terminated correctly.
v Any external SCSI device is turned on. You must turn on an external SCSI
device before turning on the computer.
4. Failing option.
Power problems
FRU/action
1. Reseat memory cassette.
2. Reseat power switch connector.
3. Power backplane.
4. I/O board.
Chapter 6. Symptom-to-FRU index
127
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