Appendix G Contacting Customer Support And Returning M7I Hardware; Locating M7I Component Serial Numbers; Displaying M7I Router Components And Serial Numbers; Chassis - Juniper M7I Hardware Manual

APPENDIX G
Contacting Customer Support and
Returning M7i Hardware

Locating M7i Component Serial Numbers

Displaying M7i Router Components and Serial Numbers

Copyright © 2010, Juniper Networks, Inc.
Locating M7i Component Serial Numbers on page 187
Contacting Customer Support on page 191
Returning a Hardware Component to Juniper Networks, Inc. on page 191
Tools and Parts Required to Remove Components from an M7i Router on page 192
Packing the M7i Router for Shipment on page 193
Guidelines for Packing M7i Components for Shipment on page 194
Displaying M7i Router Components and Serial Numbers on page 187
CFEB and CFEB-E Serial Number ID Label on page 188
PIC Serial Number ID Label on page 189
Power Supply Serial Number ID Label on page 190
Routing Engine Serial Number ID Label on page 190
Before contacting Juniper Networks, Inc. to request a Return Materials Authorization
(RMA), you must find the serial number on the router or component. To list all the router
components and their serial numbers, enter the following command-line interface (CLI)
command (the first example output is for a CFEB, the second example output is for a
CFEB-E):
user@host> show chassis hardware
Hardware inventory:
Item Version

Chassis

Midplane REV 02
Power Supply 0 Rev 04
Power Supply 1 Rev 04
Routing Engine REV 01
CFEB REV 01
FPC 0
PIC 1 REV 05
FPC 1
PIC 0 REV 01
Part number Serial number
12345
710-008761 CA0213
740-008537 PD10302
740-008537 PD10290
740-008846 1000392782
750-009346 CA0189
750-005656 BE1873
750-009098 CA0148
Description
M7i
AC
AC
RE-5.0
Internet Processor II
2x EIA-530
2x F/E, 100 BASE-TX
187