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Work item assigned to a group (role)
Work item assigned to the user under the
Analyst role.
When you acquire (accept) a work item, it is removed from the queue of all other users in the
same role. The work item can be returned to the group by clicking Release.
3 Click View Details.
The current step within a work item is highlighted in red.
4 To take action on the step, click the Process Details tab.
For a manual step and depending on the type of variable (Integer, String, Boolean and Float)
assigned to that step, click the down-arrow and select a decision. If necessary, you can add
comments or add an attachment.
In all other cases, the steps are automatic.
5 Click Complete to complete the process.
Completing the work item signals the completion of the task to the iTRAC server. The updateable
variables from the work item are processed by the server to move to the next step, which depends on
how the workflow is defined. The work item is removed from the user's worklist and appears in the
worklist of the individual or role associated with the next step in the process.
7.3 Managing Work Items of Other Users
The Administration function allows an administrative user to release a work item from a specific
user back to everyone in a role. This is beneficial if a work item is in already in process but the
assigned user cannot complete the work.
1 Log in to a Sentinel machine as a user with iTRAC – Manage Work Items Of Other Users user
rights.
2 In the Summary pane, click View Work Items.
Work Items 165
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