Table of Contents
Advertisement
The information on the Process Details and Process Overview tabs is defined by the iTRAC
workflow designer. For more information on creating workflow templates, see
Workflows," on page
7.2 Processing a Work Item
A work item can be accessed from any part of the main tabbed Sentinel Control Center interface.
You can process a work item in a group even if you have logged in as a different user. However,
you cannot acquire a step if you have logged in as a different user.
The work item remains with the user of a group who has acquired it.
Consecutive steps are dependent. If two steps in a row are assigned to the same role, the user
who acquires the first step is also assigned the second step.
Non-consecutive steps are independent. For example, if a workflow proceeds from steps that
are assigned to the Tier 1 Analyst group, then to the Tier 2 Analyst group, then back to the Tier
1 Analyst group, the third step is available to the entire Tier 1 Analyst group; it is not assigned
to the individual user who handled the first step.
The two stages of processing a work item are:
Section 7.2.1, "Accepting and Completing a Work Item," on page 164
7.2.1 Accepting and Completing a Work Item
1 In the Work Item Summary, click the yellow or green bar. A work item list for the group or the
current user displays.
2 To assign an iTRAC process to you, select the process and click Acquire.
The Work Item Summary changes from yellow to green.
164 Sentinel 6.1 Rapid Deployment User Guide
123.
Chapter 6, "iTRAC
Advertisement
Table of Contents
