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Work Items
7
A work item is a workflow task assigned to a particular user or role in the iTRAC
individual activities to be performed to complete an iTRAC process are listed as work items in the
Work Item Summary in the Sentinel
see
Chapter 6, "iTRAC Workflows," on page
the Sentinel Control Center.
NOTE: To have access to a work item, you must assign it to you or acquire the work item
management permissions. If you have Work Item management permission, you can manage work
items of other users.
Section 7.1, "Work Item Summary," on page 161
Section 7.2, "Processing a Work Item," on page 164
Section 7.3, "Managing Work Items of Other Users," on page 165
7.1 Work Item Summary
The Work Item Summary lists the work items allocated to a user as an individual and as a member of
a group; it can be thought of as an incident workflow to-do list for a user who is a part of the incident
response process. In the Work Item Summary, you can access the work items, view them, and
process them to complete the task.
In the Work Item Summary, work items are grouped by current user and by other users with similar
roles. The following example is for a user who is a member of the Admin, Analyst, Jr Analyst, and
Admin Asst groups.
Work Item Summary
Figure 7-1
The following is an example of a user who is a member of the Analyst group who has a process
assigned to his role (group).
Control Center. For more information on iTRAC processes,
TM
123. You can access the work items from any tab in
application. The
TM
Work Items
7
161
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