Contact Novell Technical Services; Applications Such As Regedit When Launched On 64-Bit Managed Device Through Remote Execute Will Not Have Access To Certain Registry Keys; Blank Screen Option Might Fail To Work While Remote Controlling A Windows Device; On Launching A Remote Management Session On A Windows 2000 Professional Managed Device, The Device Reboots - Novell ZENWORKS 10 CONFIGURATION MANAGEMENT SP3 - REMOTE MANAGEMENT REFERENCE 10.3 Management Manual

The managed device was unable to initialize Novell encryption scheme for the
session. Ensure that the managed device is UTC time synchronized with this
system. If the problem persists, contact Novell Technical Services
Source: ZENworks 10 Configuration Management; Remote Management.
Possible Cause: The managed device has been upgraded or registered and this information
might not be updated in the registry of the managed device.
Action: When the managed device is upgraded or registered, do the following:
1. Update the domain name of the new CA certificate in the registry with the
2. Import the CA certificate of the new zone to the trusted root certificate
3. Remove the CA certificate of the old zone from the trusted root certificate
Possible Cause: The managed device has been moved to a new Management Zone.
Action: Manage the device from the new Management Zone.
Applications such as Regedit when launched on 64-bit managed device through
Remote Execute will not have access to certain registry keys
Source: ZENworks 10 Configuration Management; Remote Management.
Possible Cause: Applications launched on 64-bit managed device using Remote Execute runs
in Windows On Windows (WOW) environment.
Action: Launch the applications using Remote Diagnostics.

Blank screen option might fail to work while remote controlling a Windows device

Source: ZENworks 10 Configuration Management; Remote Management.
Possible Cause: The legacy drivers of Windows do not allow blank screen power option.
Action: You must install the system-specific graphics driver.
On launching a remote management session on a Windows 2000 Professional
managed device, the device reboots
Source: ZENworks 10 Configuration Management; Remote Management.
Possible Cause: The video driver is not installed on the device.
Action: You must install the system-specific video driver.
Multiple instances of the Remote Management viewer are launched on the device
that has the Internet Explorer 7 browser
Source: ZENworks 10 Configuration Management; Remote Management.
new details:
Key: HKLM\Software\Novell\ZCM
Value: CASubject
store.
store.
Troubleshooting 73