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The information on the Process Details and Process Overview tabs is defined by the iTRAC
workflow designer. For more information on creating workflow templates, see
Workflows," on page
6.2 Processing a Work Item
A Work Item can be accessed from any part of the main tabbed Sentinel Control Center interface.
You can still process a Work Item in a group even if you have logged in as a different user.
However, you cannot acquire a step if you have login as a different user.
The Work Item remains with the user of a group who has acquired it.
Consecutive steps are dependent. If two steps in a row are assigned to the same Role, the user
who acquires the first step will also be assigned the second step.
Non-consecutive steps are independent. For example, if a workflow proceeds from steps that
are assigned to the Tier 1 Analyst group to the Tier 2 Analyst group and then back to the Tier 1
Analyst group, the third step will be available to the entire Tier 1 Analyst group; it is not
assigned to the individual user who handled the first step.
The two stages of processing a work item are
Accepting a work item
Completing a work item
6.2.1 Accepting a Work Item
To accept Work items:
1 In the Work Item Summary, click the yellow or green bar. A work item list for the group or the
current user displays.
2 To assign an iTRAC process to you, highlight the process and click Acquire.
The Work Item Summary changes from yellow to green.
150 Sentinel 6.1 User Guide
107.
Chapter 5, "iTRAC
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