Ricoh SAVIN D0AP Service Manual page 961

Communication
Route
Between e-mail
server and internet
D0C5/D0C6/D0C4/D0AP FAX UNIT
Item
3. E-mail server
1. E-mail account on
the Server
2. E-mail server
3. Destination e-mail
address
4. Router settings
5. Error message by
e-mail from the
network of the
destination.
Action [Remarks]
• Make sure that the client devices which
have an account in the server can
send/receive e-mail.
[Ask the administrator to check.
Send a test e-mail with the machine's own
number as the destination. The machine
receives the returned e-mail if the
communication is performed successfully.]
Make sure that the PC can log into the
•
e-mail server.
• Check that the account and password
stored in the server are the same as in the
machine.
[Ask the administrator to check.]
Make sure that the client devices which
•
have an account in the server can
send/receive e-mail.
[Ask the administrator to check.
Send a test e-mail with the machine's own
number as the destination. The machine
receives the returned e-mail if the
communication is performed successfully.]
Make sure that the e-mail address is
•
actually used.
Check that the e-mail address contains no
•
incorrect characters such as spaces.
• Use the "ping" command to contact the
router.
• Check that other device connected to the
router can send data over the router.
[Ask the administrator of the server to check.]
Check whether e-mail can be sent to
•
another address on the same network,
using the application e-mail software.
Check the error e-mail message.
•
[Inform the administrator of the LAN.]
40
IFAX Troubleshooting
SM