Troubleshooting; If Your Machine Does Not Operate As You Want; When Scanning Is Not Performed As Expected; When The Delivery Function Does Not Work - Ricoh 4800WD Operating Instructions Manual

This section contains advice on what to do if you have problems scanning an
original, or if the network delivery scanner or e-mail function does not work.
Various messages that may appear on the control panel or client computer are
listed, along with causes and solutions.
If Your Machine Does Not Operate As You
Want

When Scanning Is Not Performed as Expected

Problems
The scanned image is
dirty.
The image is distorted or
out of position.
The scanned image is up-
side down.
No image results from
scanning.
The scanned image con-
tains white spaces.

When the Delivery Function Does Not Work

Problems
The delivery scanner func-
tion screen is not dis-
played.

8. Troubleshooting

Causes and solutions
The exposure glass or reflector is dirty. Clean these parts. See
"Maintaining Your Machine", General Settings Guide.
• The original was moved during scanning. Do not move the
original during scanning.
• The original has not been loaded square. Align the original
with the side guides. See "Placing Originals", Copy Reference.
The original was placed upside down. Place the original in the cor-
rect orientation.
See "Placing Originals", Copy Reference.
The original was loaded back-to-front. Load the original with the
side you want to scan facing up. See "Placing Originals", Copy Ref-
erence.
If you scan originals using functions other than the network
TWAIN scanner function, certain paper size and resolution set-
tings may produce scanned images that are larger than the speci-
fied size because of margins being added to the sides. Scanning at
a higher resolution may reduce the margins.
Causes and solutions
• If the network TWAIN scanner screen appears when the ma-
chine is switched to scanner mode, press [Exit] to switch to the
network delivery scanner screen.
• If the display does not switch from network TWAIN scanner
to network delivery scanner, the delivery scanner settings are
not correct. See p.95 "Initial Scanner Setup", and then make the
appropriate settings.
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