Nortel Meridian Mail User Manual page 238

Cannot run MMR Loader, shutdown process delayed for 1 day
Appears if the mmrl.exe file does not appear in the \REPORTER directory or if the
file is corrupt. As well, there may not be enough memory to run MMR Loader
(mmrl.exe).
Action
1. Use File Manager or Explorer to search for mmrl.exe.
2. If the file is found in another directory, move the file into the \REPORTER directory
and go to Step 4.
or
If the file is found in the \REPORTER directory, go to Step 4.
or
If the file is not found, go to Step 3.
3. Reinstall MMR, and make sure the Program files & password option button is
selected in the Overwrite screen.
4. Restart Windows, which automatically restarts MMR Communications.
Cannot run MMR Reports
The following causes explain why the error possibly occurred:
• The PC is running out of memory, or memory has become too fragmented.
• The MMR Reports program is corrupt or has been inadvertently deleted.
Action
1. Double-click the MMR Reports icon to start MMR Reports. If an out of memory
error message displays, go to Step 2; if a program or DLL error message displays,
go to Step 4.
2. Terminate all applications, then restart Windows, which automatically restarts
MMR Communications.
3. Double-click the MMR Reports icon to start MMR Reports. If this fails, go to Step
4.
4. Terminate MMR Communications.
5. Reinstall MMR and make sure the Program files & password option button is
selected in the Overwrite screen.
6. Restart MMR Communications and MMR Reports; then, perform an Immediate
Download to get current data from Meridian Mail.
Troubleshooting
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