Nortel Meridian Mail User Manual page 232

2. Terminate MMR Communications and MMR Reports.
3. Reinstall MMR and make sure the Program files & password option button is
selected in the Overwrite screen.
4 Use File Manager or Explorer to delete all files in the directory specified by the
error message: \REPORTER\MMSITE\SITE nn .
5. Perform an Immediate Download to get current data from Meridian Mail.
Bad or incomplete data in OM binary file: x
The following causes explain why the error possibly occurred:
• An incorrect version of Meridian Mail has been selected in MMR Setup.
• Bad data has been received from Meridian Mail.
• File x is corrupt.
• The hard drive contains bad sectors, or the file system needs to be repaired, or
both. If this is the case, refer to the appropriate documentation about running a
file/disk repair utility.
Action
1. Make sure no other application is accessing the file.
2. Terminate MMR Communications and MMR Reports.
3. Run MMR Setup and check if the Meridian Mail version is correct.
4. Restart MMR Communications and MMR Reports, then perform an Immediate
Download to get current data from Meridian Mail.
Cannot connect to x
The connection test to site x failed.
Action
• Check the preceding error in the log to determine the cause of the failure;
then, refer to the appropriate error message for action.
Troubleshooting
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