Nortel Meridian Mail User Manual page 206

Meridian Mail Reporter 2.0 User's Guide
Analysis and Corrective Actions
Check Call Back Status for the failing fax deliveries. For incomplete calls, check to
see if a SEER has been produced, and refer to the SEER NTP for information on
solving the problem. For call transmission failure due to Resource Delay, your
system may need more multimedia channels. If faxes are becoming stale (faxes are
not being sent before the maximum time for delivery attempts expires), check the
time windows to make sure that the faxes are not being sent during illegal time
periods.
If the fax delivery attempt fails on Bad Called DN, dial the fax phone number to
find out if the number is operational. The caller may have provided a wrong
number.
Check the Call Back Action field for delays (Delay 1 and Delay 2). Delays indicate
busy channels. If these problems with delays persist, your system may need more
multimedia channels.
Recurring fax delivery failures on the same channel may indicate problems with the
channel hardware. To determine the channel number from the Channel DN, go to
the Meridian Mail Administrative screen and view the Channel Allocation Table
(CAT).
• If the system is connected to a Meridian 1 system, look under the SCN field and
find Channel DN, then look up the channel number.
• If the system is connected to a non-Meridian 1 switch, look under the Channel DN
field for the Channel DN, then look up the channel number.
Run the Channel Problem Identification Report to see if the channel has unusual
traffic patterns. You may need to check the DSP hardware and switch terminal
number status as well.
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