Page 1 Information is subject to change without notice. Northern Telecom reserves the right to make changes in design or components as progress in engineering and manufacturing may warrant. AdminPlus, Nortel, Meridian Mail, Meridian Mail Reporter, ACCESS, and Meridian-1 are trademarks of Northern Telecom. ThinkJet is a trademark of Hewlett-Packard. Microsoft Access, Microsoft Windows, Microsoft Windows 3.1, Windows 3.11, Windows for Workgroups 3.11,...
Page 2: Table Of Contents
Introducing MMR... 1-1 Overview ...1-1 Components of Meridian Mail Reporter ...1-2 MMR Setup ...1-2 MMR Communications ...1-2 MMR Reports ...1-3 Benefits of Using Meridian Mail Reporter ...1-4 Security ...1-4 Convenience ...1-4 Flexibility ...1-4 Centralization ...1-5 Visual Information ...1-5 Ability to Bill Service Usage ...1-6 Historical information ...1-6...
Page 3 Setting up Meridian Mail ...2-9 Overview of Converting to Meridian Mail Release 10 ...2-9 Overview of Converting to Meridian Mail Release 11 ...2-10 Procedures for Converting to Meridian Mail Release 10 or 11 ...2-10 Cabling Information ...2-13 Chapter 2 - Getting Started...
Page 4 Table of Contents Installing MMR... 3-1 Introduction ... 3-1 Before Installation ... 3-1 Installation Disks ... 3-1 Online Instructions ... 3-2 MMR Setup ... 3-2 Configuration Options ... 3-2 Installation Checklist ... 3-3 Installing the Software... 3-4 After Installation ... 3-19 Changing Your Password ...
Page 5 Table of Contents Using MMR and its Online Help ... 4-1 Introduction ... 4-1 Using MMR ... 4-1 Installation Disk Setup ... 4-2 MMR Setup ... 4-2 MMR Communications... 4-3 Download Process ... 4-3 Download Schedules ... 4-5 Critical Errors ... 4-6 Log File ...
Page 6 How you find referential information... 4-50 How you navigate through MMR Help's information ... 4-52 Tutorial ... 4-53...
Page 7 Table of Contents Alerts ... 5-1 Overview ... 5-1 SEER Alert... 5-2 Critical SEERs Alert ... 5-2 Displayed Report Fields ... 5-2 Analysis and Corrective Actions... 5-3 Application Alerts ... 5-3 Failed Outcalls Alert... 5-3 Displayed Report Fields ... 5-3 Analysis and Corrective Actions...
Page 8 Table of Contents System Status Reports... 6-1 Overview ... 6-1 SEER Query Report... 6-1 Report Filters... 6-1 Displayed Report Fields ... 6-2 Analysis and Corrective Actions... 6-2 Channel Problem Identification Report ...6-2 Report Filters ...6-3 Displayed Report Fields ...6-3 Analysis and Corrective Actions ...6-4 Disk Usage Monitor Report ...6-5 Displayed Report Fields ...6-6 Analysis and Corrective Actions ...6-6...
Page 9 System Traffic Summary Report ... 7-1 Report Filters... 7-2 Displayed Report Fields ... 7-5 Analysis and Corrective Actions... 7-6 Meridian Mail Productivity Report ... 7-8 Displayed Report Fields ... 7-8 Analysis and Corrective Actions... 7-10 Chapter 7 - Traffic Reports...
Page 10 Table of Contents Voice Mail Reports ... 8-1 Overview ... 8-1 Voice Messaging Activity Report ... 8-2 Report Filter ... 8-2 Displayed Report Fields ... 8-2 Analysis and Corrective Actions... 8-3 Mailbox Counts Report ... 8-4 Displayed Report Fields (Class of Service)... 8-4 Displayed Report Fields (Department)...
Page 11 User Directory Report ... 8-18 Report Filters... 8-19 Displayed Report Fields ... 8-19 Analysis and Corrective Actions... 8-19 Class of Service Report ... 8-20 Report Filter ... 8-20 Displayed Report Fields ... 8-20 Report Filter ... 8-21 Displayed Report Fields ... 8-21 Analysis and Corrective Actions...
Page 12 Table of Contents Networking Reports ... 9-1 Overview ... 9-1 Network Activity Report... 9-1 Report Filters... 9-2 Displayed Report Fields ... 9-2 Analysis and Corrective Actions... 9-3 AMIS Open Networking Activity Report ... 9-4 Report Filters... 9-5 Displayed Report Fields ... 9-5 Analysis and Corrective Actions...
Page 13 Table of Contents Outcalling Reports ... 10-1 Overview ... 10-1 Outcalling Activity Report ...10-1 Report Filters... 10-2 Displayed Report Fields ... 10-2 Analysis and Corrective Actions... 10-2 Outcalling Audit Trail Summary Report... 10-3 Report Filters... 10-3 Displayed Report Fields ... 10-3 Analysis and Corrective Actions...
Page 14 Table of Contents Multimedia Applications Reports ... 11-1 Overview ... 11-1 Multimedia Application Caller Analysis Report... 11-1 Report Filters... 11-2 Displayed Report Fields ... 11-2 Analysis and Corrective Actions... 11-3 Fax Deliveries Activity Report ... 11-5 Report Filters... 11-5 Displayed Report Fields ... 11-5 Graph ...
Page 15 Table of Contents Bill-Back Files... 12-1 Overview ... 12-1 800 Access Bill-Back File... 12-1 Report Filters... 12-2 Displayed Report Fields ... 12-2 Analysis and Corrective Actions... 12-3 Voice Mail Usage Bill-Back File ... 12-3 Report Filters... 12-3 Displayed Report Fields ... 12-3 Analysis and Corrective Actions...
Page 16 Table of Contents Troubleshooting... 13-1 Overview ... 13-1 Using the MMR Disks ... 13-1 Recovering from Mishaps and Errors ... 13-3 To recover from a missed download ... 13-3 To recover from a time-out during file transfer ... 13-4 To merge files into the database if an error occurs after file transfer ...
Page 17 Modems and Modem Settings ... A-1 Defining Modem Settings in MMR Setup ... A-1 Change Settings for Modems Connected to the MMR PC... A-3 Change Settings for Modems Connected to Meridian Mail... A-6 Cable Requirements ... A-9 Appendix A - Modem and Cable Specifications...
Page 18: Introducing Mmr
Chapter 1: Introducing MMR Overview Meridian Mail Reporter (MMR) is a PC software package developed to run under Microsoft Windows 3.1, Microsoft Windows NT, or Windows 95. MMR enables a Meridian Mail administrator to produce and print both summary and detailed reports for use in managing Meridian Mail systems.
Page 19: Components Of Meridian Mail Reporter
MMR Communications MMR Communications is a stand-alone program that provides the interface between the Meridian Mail system and your computer. Once MMR is installed, this program starts automatically whenever Windows is started. MMR Communications runs in the background where it starts downloads according to the download...
Page 20: Mmr Reports
¥ Þeld deÞnitions ¥ an example of the report ¥ output sort keys ¥ analysis and corrective actions These eight report chapters will be very useful for analyzing Meridian Mail usage patterns and for preventing potential problems. 1 - 3...
Page 21: Benefits Of Using Meridian Mail Reporter
Because of its ßexibility, MMR can do the following: ¥ Transfer OM Þles from any Meridian Mail system whether it is a 4-port Card Option on an Option 11 PBX, a 96-port Modular EC on an Option 81 PBX, or a 192-port MSM connected to an SL-100 PBX or DMS-100 central ofÞce.
Page 22: Centralization
¥ Alert you of a critical problem on the Meridian Mail system which may require immediate attention. ¥ Offer a portfolio of 38 built-in management reports. They provide a broad spectrum of management information ranging from a simple directory of the mailboxes on a Meridian Mail system to a comprehensive analysis of every voice messaging and call answering session that took place on the system.
Page 23: Ability To Bill Service Usage
Meridian Mail Reporter 2.0 UserÕs Guide Ability to Bill Service Usage MMR Reports include a set of Þles that can be used to make billing of service usage much easier. The bill-back Þles are output as either reports or as ASCII text Þles.
Page 24: Getting Started
Introduction This chapter explains what you need to know before you begin to install MMR. As well, you learn how to set up Meridian Mail so it can support MMR. Background Information Before beginning the installation of Meridian Mail Reporter (MMR), you need to know some important things.
Page 25: Mmr Configuration
Meridian Mail Reporter is available in four conÞgurations: ¥ single site Meridian Mail 10 and 11 ¥ multisite Meridian Mail 10 and 11 The following diagrams show how MMR is conÞgured with Meridian Mail (MM). Figure 2-1 Single site conÞguration...
Page 26 OM data to be downloaded. The number of ports on a Meridian Mail system determines the volume of OM data collected on a daily basis. The number of days that the data is kept on the PC determines the size of the MMR database.
Page 27: Mmr Hardware And Software Requirements
Your PC must have the following minimum hardware requirements to run MMR: ¥ a 486 DX2 CPU, 66MHz a Pentium CPU, 90MHz is recommended for more than 12 Meridian Mail ports ¥ RAM Ñ 8 Mbytes for Windows 3.1 (16 Mbytes is recommended for more than 16...
Page 28: Optional Hardware
¥ a VGA monitor ¥ a keyboard and a mouse Optional Hardware ¥ one modem for the MMR PC and one modem for a Meridian Mail single site conÞguration For sites that require hard copy reports ¥ a laser printer (recommended) with sufÞcient memory to produce graphical reports (for example for an HP LaserJet with at least 2 Mbytes of RAM are required).
Page 29 Meridian Mail Reporter 2.0 UserÕs Guide ¥ an installed MS Windows printer driver The Print Preview function, which is used to view reports on the screen, requires the existence of an installed printer driver, even if the PC does not have access to a printer.
Page 30: Virtual Memory Settings For Windows 3.1
Because Windows 3.1 does not offer multitasking, MMR Communications is vulnerable to other applications holding the CPU for long periods of time. MMR Communications requires regular CPU time to download Þles from Meridian Mail. If MMR Communications is delayed, the communications link with Meridian Mail can terminate and cause a download in progress to fail.
Page 31: Windows 95 And Windows Nt Protection
Meridian Mail Reporter 2.0 UserÕs Guide MMR is a complex application that creates a large database for each Meridian Mail site. Due to its complexity and the fact that Microsoft Windows 3.1 is not a protected environment, you should dedicate the PC running MMR to the MMR application.
Page 32: Setting Up Meridian Mail
MMR. Setting up Meridian Mail For MMR 2.0 support, all Meridian Mail systems must run Release 10 or 11 and have the AdminPlus Enable option added before installation of MMR. AdminPlus Enable allows the Meridian Mail system to download OM data to MMR.
Page 33: Overview Of Converting To Meridian Mail Release 11
5. Reinstall the VT-x20 terminal and SEER printer, originally shipped with the Meridian Mail system off of the A/B box. 6. Install new cabling. Where necessary, the section ÒProcedures for Converting to Meridian Mail Release 10 or 11Ó expands on these steps. Overview of Converting to Meridian Mail Release 11 Converting to Meridian Mail Release 11 involves the following main steps: 1.
Page 34 Getting Started 2. Select a currently unassigned data port (follow bulleted instructions below) set to PRTnnnn, and change it to ADMIN for AdminPlus. ¥ To select a dataport for AdminPlus on an MMP40 card For NT6P97AA Release 10 (EC platforms) of the MMP40 card, select Port 2.
Page 35 2. Set ÒCollect TrafÞc DataÓ to Enabled. 3. Set ÒTrafÞc Period Start (hh:mm)Ó to 1:00. Note: Setting TrafÞc Period Start at 1:00 causes Meridian Mail to collect trafÞc data 24 hours a day. 4. Set ÒTrafÞc Period End (hh:mm)Ó to 1:00.
Page 36: Cabling Information
To connect an AdminPlus Link cable to a dataport for non-Card Option systems, see the ÒInstalling, Cabling and ConÞguring Peripheral DevicesÓ chapter of the Meridian Mail Modular Option Installation and Maintenance Guide (NTP 555- 70x1-250). The x in the numberÕs middle layer corresponds to the hardware platform: 7041 for Modular Option, 7051 for Modular Option GP, and 7061 Modular Option EC.
Page 37: Installing Mmr
This chapter describes how to install MMR and contains three main sections: Before Installation, Installing the Software, and After Installation. Before Installation Before you install Meridian Mail Reporter (MMR), take the time to review the previous two chapters in this guide if you have not already done so. Chapter...
Page 38: Online Instructions
MMR. During the initial installation from disks, the MMR Setup program allows you to • define the Meridian Mail system(s) from which data is to be collected • configure the serial port on the PC (from which data is downloaded) •...
Page 39: Installation Checklist
Complete the following steps if you are upgrading from Meridian Mail Release 8 with MMR Release 1.0 or 1.01, to Meridian Mail Release 10 or 11 with MMR Release 2.0. You must make this change in MMR Setup of Release 1.0 or 1.01 before installing the MMR Release 2.0 software.
Page 40: Installing The Software
Meridian Mail Reporter 2.0 User’s Guide 1. Select the Single Site MM10 option button. 2. In the Meridian Mail Systems table, in the OM Password column, type the OM download password. Note: If you upgrade to Meridian Mail Release 11, you must make a change in the Meridian Mail Systems table after installation of MMR Release 2.0...
Page 41 Installing MMR The MMR Setup Welcome screen appears. Figure 3-1 MMR Setup Welcome screen 5. Click Continue. The Password Registration screen appears. Figure 3-2 Password Registration screen 3 - 5...
Page 42 Meridian Mail Reporter 2.0 User’s Guide 6. Click the Logon password box, and then type your password. The password must contain at least 6 and no more than 16 characters. You require the password to log on to MMR, access configuration updates, and run reports.
Page 43 Installing MMR Figure 3-4 Older Release screen For upgrades only Click Continue. MMR Setup begins to copy files to the drive which you specified and shows the progress on a screen. Figure 3-5 Copying MMR files to the hard drive 3 - 7...
Page 44 14. Go to Procedure 3-3, “To configure MMR Setup.” Procedure 3-2 To begin installing Meridian Mail Reporter under Windows 3.x, Windows NT, and Windows for Workgroups 1. Insert MMR Disk 1 into the MMR PC’s floppy drive.
Page 45 Installing MMR 4. Click the Command Line box, and then type the name of the disk drive and setup. For example, a:setup where a: is the floppy drive on the system. 5. Click OK. The MMR Setup Welcome screen appears. 6.
Page 46 2. From the Port drop-down list, choose a serial port. 3. From the Speed drop-down list, select 2400, 4800, or 9600 (default) to set the baud rate (in bits per second) at which Meridian Mail will transmit data. The speed of the Meridian Mail system governs the speed at which data transfers and, therefore, how long data takes to download into the database.
Page 47 Installing MMR Figure 3-7 Single Site Meridian Mail Reporter - Setup window Figure 3-8 Multisite M eridian Mail Reporter - Setup window 3 - 11...
Page 48 You must customize the Download Schedule in MMR Reports to include the new sites in the schedule. 7. If you are using a modem to connect MMR and Meridian Mail, click the Dial column, and then type the modem dial-up phone number for the Meridian Mail system.
Page 49 To define a Meridian Mail system as a SEER-only system, enter 0; therefore, the download schedule for the system automatically sets to download only the SEER file. To define a Meridian Mail system as a regular system, enter the number of ports, ranging between 2 and 192.
Page 50 • Space Available indicates the amount of free space available on the MMR PC’s hard disk. 12. If you are using a modem to connect the MMR PC to Meridian Mail and you want to customize the modem settings, click Modem to open the Modem Commands dialog box.
Page 51 14. Go to Procedure 3-4, “To finish installing Meridian Mail Reporter.” Procedure 3-4 To finish installing Meridian Mail Reporter 1. In the Meridian Mail Reporter - Setup window, click OK to save all configuration data and continue with the installation. MMR Setup then shows the Registration Information screen.
Page 52 Meridian Mail Reporter 2.0 User’s Guide Figure 3-11 Registration Information screen 5. Click Continue. The Registration Confirmation screen appears. Figure 3-12 Registration Confirmation screen 3 - 16...
Page 53 Installing MMR 6. If the information is correct, click Yes. If the information is incorrect, click No to return to the Registration Information screen. Correct the data, and then click Continue to return to the Registration Confirmation screen. MMR Setup prompts you to insert the next disk. 7.
Page 54 Meridian Mail Reporter 2.0 User’s Guide For Windows 3.1 and Windows NT Click Continue. Next, MMR Setup creates an MMR Program Group containing the MMR icons as shown in Figure 3-14, taken from Windows 95. Figure 3-14 MMR Program Group window After creating the MMR Program Group, MMR Setup prompts you to reinsert Disk 1 to complete the installation process.
Page 55: After Installation
After Installation Meridian Mail Reporter software is now installed and you can use each MMR program. Refer to Chapter 4, “Using MMR and its Online Help,” for information on the programs and how they work together. You can use online help to learn how to use MMR.
Page 56 Meridian Mail Reporter 2.0 User’s Guide Figure 3-15 Installation Warning screen 6. Click Continue. 7. Click the Logon password box, and then type a new password. The password must consist of at least 6 and no more than 16 characters.
Page 57 Installing MMR Figure 3-16 Overwrite screen 10. Make sure the Password only radio button is filled. 11. Click Continue. MMR Setup asks you to insert Disk 1 even though it is already inserted. 12. Click OK. Procedure 3-6 To define a new password under Windows 3.x, Windows NT, and Windows for Workgroups 1.
Page 58: When To Use The Three Mmr Programs
Meridian Mail Reporter 2.0 User’s Guide The MMR Setup Welcome screen appears. 6. Click OK. The Installation Warning screen appears. 7. Click Continue. 8. Click the Logon password box, and then type a new password. The password must consist of at least 6 and no more than 16 characters.
Page 59: Mmr Communications
MMR Setup. Online help will guide you through the process as it did during installation. Also, when you add a new Meridian Mail site, you must add it to the download schedule by running MMR Reports and customizing the Download Schedule: •...
Page 60 Refer to the online help to learn about modifying the reports and alerts. The following report appears in the Alert Palette for a SEER-only Meridian Mail system that you added to the configuration during installation: Critical SEERs Alert.
Page 61 • MM sites are scheduled to begin downloading data in the same order they are added to the Meridian Mail Systems table during installation. • The Start Time field, configured in MMR Setup’s Download Time Window dialog box, shows the time MMR Communications will connect to the first MM site to download data to the MMR database.
Page 62: Using Mmr And Its Online Help
Chapter 4: Using MMR and its Introduction Now that you have finished installation, you need to know how to use MMR. This chapter describes some of the tasks that you can perform. The online help which comes with MMR also explains the same procedures, plus many others. Since the online help provides comprehensive information about using MMR, this chapter also details how to use the online help.
Page 63: Installation Disk Setup
MMR will collect information. The details include such information as the number of ports on a Meridian Mail system, the number to dial to reach the Meridian Mail system (if the connection is established using a modem), and an OM (Operational Measurements) password (which is set on the Meridian Mail system) to ensure secure access.
Page 64: Mmr Communications
After installation, you can use MMR Setup to view and modify configuration information. For example, should you decide to collect data from an additional Meridian Mail system after the initial installation, you would use MMR Setup to add the site to the system database.
Page 65 Meridian Mail Reporter 2.0 User’s Guide Figure 4-1 Meridian Mail Reporter - Communications window MMR Reports first purges the oldest day of data from the database in order to make room for the latest information. Note: The oldest day of data is only purged once the number of days of data collected reaches the Days in Database value that is set through MMR Setup.
Page 66: Download Schedules
Meridian Mail system, and multisite operation. MMR transfers a number of OM files from the Meridian Mail system each day. The largest OM file transferred is the LOCBIL file, which contains a record for every transaction that took place on the Meridian Mail system during the previous 24 hours.
Page 67: Critical Errors
Critical Errors Sometimes a critical error occurs during the download process (for example, if the link between the MMR PC and Meridian Mail is over modems and the modem connected to the Meridian Mail system is inadvertently powered off, MMR Communications will not be able to establish a connection).
Page 68: Log File
Procedure 4-2 To view the log file • In the Meridian Mail Reporter - Communications window, on the View menu, click Log. The log file appears in a separate window with its own menu bar. This menu bar allows you to print the file, search for text strings, and reinitialize the file (which causes MMR to archive the active log file as STATUS.BAK in the \Reporter...
Page 69: Mmr Reports
Custom Name is a 50-character, editable field that defaults to the original name of the template; the System ID is the name of a Meridian Mail site (as defined in MMR Setup during installation). The available System IDs for a report appear in a drop-down list.
Page 70: Reporting Interval
A palette is a scrolling list of alerts or reports. MMR has two palettes which appear in the Meridian Mail Reporter - Reports window: an Alert Palette and a Report Palette. The Alert Palette contains a portfolio of up to 120 custom alerts; the Report Palette contains a portfolio of up to 200 custom reports.
Page 71 23:59:59 on the final day. Procedure 4-5 To edit the reporting interval 1. In the Meridian Mail Reporter - Reports window, click the report. 2. On the File menu, click Print Preview. The Reporting Interval dialog box appears. 3. Click the End Date box, and then type a three-letter abbreviation for the month followed by the day (for example, Jan 2 instead of 02/01/95).
Page 72: Print Preview
Using MMR and its Online Help 4. Click the End Time box, and then type the time by using single digits and a decimal point (for example, 0.0 instead of 00:00). 5. Click the Interval box, and then type the number of days for the reporting interval.
Page 73 Meridian Mail Reporter 2.0 User’s Guide Figure 4-5 Print Preview window Procedure 4-6 To stop report retrieval • In the Print Preview window, while the retrieval is underway, click Cancel. Procedure 4-7 To magnify a report • In the Print Preview window, click the Zoom button to switch to the next magnification level.
Page 74 You can maximize the window for easier viewing. Procedure 4-10 To compare another report to the current one 1. Click a visible portion of the Meridian Mail Reporter - Reports window. 2. Double-click the report that you want to compare with the current one. 4 - 13...
Page 75 Meridian Mail Reporter 2.0 User’s Guide 3. Move and resize the two Print Preview windows. Note: It is important to note that each open Print Preview window (whether it is minimized or not) uses up memory on the PC. You may run out of memory by keeping too many reports open simultaneously (in much the same way that you can run out of memory if you keep too many PC applications open simultaneously).
Page 76 Procedure 4-12 To compare another graph to the current one 1. In the Graph Preview window, click a visible portion of the Meridian Mail Reporter - Reports window. 2. Double-click the graph that you want to compare with the current one.
Page 77: Triggered Alerts
Windows, if the PC bell is audible, it begins to beep twice a second. Procedure 4-14 To clear an alert 1. In the Meridian Mail Reporter - Reports window, in the Alert Palette, click the triggered alert. 2. On the Maintenance menu, click Clear Alert.
Page 78: Customization
Customization The Customize menu in the Meridian Mail Reporter - Reports window gives you the ability to customize the Alert Palette, Report Palette, and Download Schedule. The following sections describe some procedures on how to customize the palettes and the download schedule, and gives tips on how you should use customization features.
Page 79 3. Select a System ID from the drop-down list. Note: A System ID must be specified. 4. Press Enter. 5. On the File menu, click Close to return to the Meridian Mail Reporter - Reports window. MMR presents a confirmation message box.
Page 80 Figure 4-8 Adding a Report in the Report Palette Customization window You also can duplicate and remove alerts and reports. For more information on how to perform these tasks, please refer to the online help. Tips for Customization The following tips may help when customizing a palette: •...
Page 81 Meridian Mail Reporter 2.0 User’s Guide Figure 4-9 Group of Added Reports in the Alert Palette Customization window • Whenever you attempt to save or close the Alert or Report Palette Customization window, MMRR verifies that each alert or report in the palette has a unique combination of System ID and Custom Name.
Page 82 The default thresholds are relatively low in order to ensure that alerts are triggered for small as well as large Meridian Mail systems. After viewing the alerts for several days, the threshold can be set to a level that appears average so that the alert is only triggered in the event of unusual activity.
Page 83 After Hours period. You can set this period by using the Maintenance menu in the Meridian Mail Reporter - Reports window. By default, the After Hours period starts at 6:00 p.m. and lasts until 6:00 a.m. The default also treats Saturday and Sunday as after hours.
Page 84 Using MMR and its Online Help Figure 4-11 Print Schedule Customization window Note: The After Download scheduling option is equivalent to printing Daily, only instead of printing at a specified hour, the report is printed as soon as the download process is complete.
Page 85 Meridian Mail Reporter 2.0 User’s Guide Reports that are scheduled to print every month are always printed on the first day of the month. In addition to controlling the frequency with which reports are printed, Print Schedule options also control the frequency with which ASCII Data Files are created.
Page 86 Using MMR and its Online Help Figure 4-12 Output Customization window Sort Customization In the Sorting Customization window, you can modify up to four sort criteria for a report. The reports produced by MMRR follow a format that is defined in the report template.
Page 87 Sorting Customization window Procedure 4-18 To sort an alert’s or a report’s information 1. In the Meridian Mail Reporter - Reports window, on the Customize menu, click Alert Palette or Report Palette. The Alert Palette or Report Palette Customization window opens.
Page 88 You can select up to four sort keys. 5. On the File menu, click Save. 6. On the File menu, click Close to return to the Meridian Mail Reporter - Reports window. For example, the default sort order for the Disk Usage Monitor report is Date/Time.
Page 89 Filter Customization window Procedure 4-19 To set a report’s filter parameters 1. In the Meridian Mail Reporter - Reports window, on the Customize menu, click Report Palette. The Report Palette Customization window opens. 2. On the Options menu, click Filter.
Page 90 You can set up to four values. 7. On the File menu, click Save. 8. On the File menu, click Close to return to the Meridian Mail Reporter - Reports window. For example, to limit the scope of the Voice Mail Usage Bill-Back File to Department 123, view the drop-down list in Item #1 and set it to the Department option.
Page 91 The following sections describe the download schedule and when to alter it. Procedure 4-20 To open the Download Schedule Customization window • In the Meridian Mail Reporter - Reports window, on the Customize menu, click Download Schedule. 4 - 30...
Page 92 20-hour Download Time Window (which defaults to 00:15 a.m.). The schedule is based on download estimates for transferring the binary files from each Meridian Mail system as well as a 30% allowance for the processing that takes place after the files have been transferred (that is, purging, file conversion, and table cleanup).
Page 93 • Next Download Time - the time of the upcoming download • Current Users - the number of actual users on the Meridian Mail system • Configured Users - the number of users in the Meridian Mail Systems table in the Meridian Mail Reporter - Setup window •...
Page 94 Customization window. SEER-only and Regular System Changes Changing a Meridian Mail system after installation from SEER only to regular, or to regular from SEER only, requires you to check the download schedule for conflicts. You must check the download schedule because downloading from a...
Page 95 Note: If you anticipate growth on only one Meridian Mail system in a multisite configuration, make sure it is the last system in the Meridian Mail Systems table so that even if the download time increases, it will not collide with another download.
Page 96 The key consideration in planning for a multisite configuration in multiple time zones is that the OM data from each Meridian Mail system will reflect the local time of the system. For example, at 08:00 p.m. in New York, a Meridian Mail system located in London (which is 5 hours ahead of New York) will have OM data that is time stamped at 01:00 a.m.
Page 97: Backup
Meridian Mail Reporter 2.0 User’s Guide Backup On a regular basis, you should back up the MMR system and OM databases. Since MMR does not offer a backup feature, use an off-the-shelf backup program such as Norton Backup for Windows to save data onto disks, tapes, or other drives.
Page 98: Mmr Loader
Using MMR and its Online Help MMR Loader Since MMR Loader restarts MMR on a daily basis, you need to understand when MMR Loader runs, what it does, and how it works with the other MMR components. By restarting MMR on a daily basis, MMR Loader performs a global memory compact operation to eliminate memory fragmentation.
Page 99: Mmr Upgrade
To convert a restored database created with an earlier release 1. Use File Manager or Explorer to locate mmru.exe in the Reporter directory. 2. Double-click mmru.exe. The Meridian Mail Reporter - Upgrade dialog box appears. Figure 4-17 Meridian Mail Reporter - Upgrade dialog box 3. Click OK.
Page 100: Guidelines For Operating Mmr
Using MMR and its Online Help Guidelines for Operating MMR The following sections provide specific guidelines for operating MMR. All programs To avoid contention for the system database, MMR Setup cannot run simultaneously with MMR Communications or MMR Reports. MMR Setup MMR Setup captures and validates MMR configuration.
Page 101 Class of Service Definition, and the Voice Service DN (VSDN). Consequently, if a user is deleted from the Meridian Mail system, she or he will no longer appear in the OM database as soon as the updated directory is transferred to the MMR PC.
Page 102: Using Online Help
From time to time, the transfer of data may cease for several days. Since the Meridian Mail system keeps data only for two days, the missed data may no longer be available, creating a gap in the database when the transfer of data resumes. Even if reports do not contain data for the missing days, MMR Reports does not feel the effect.
Page 103: Before You Begin
You should know the following three terms so you can locate where you are in MMR Setup, MMR Reports, or MMR Communications: • Main window refers to the Meridian Mail Reporter - Setup, Reports, or Communications window. • Secondary window refers to a window accessed from a main window's menu.
Page 104 Using MMR and its Online Help Figure 4-18 Table of Contents for MMR Windows 95 Help Procedure 4-25 To access MMR Help while in a main window 1. On the Help menu, click Contents. The Contents command brings up a topic window that instructs you to click the window’s Contents button.
Page 105: Using Windows 3.1 Help
Meridian Mail Reporter 2.0 User’s Guide Procedure 4-26 To access MMR Help while in a secondary window or a dialog box • Click Help. • Press <F1>. The Help button or the F1 key takes you to a topic in MMR Help which describes exactly where you were in the respective MMR program.
Page 106: How Mmr Help Is Structured
Each level of topics provides a different type of information. At the top of Figure 4-19, the Meridian Mail Reporter Help topic appears. From this topic, a high-level table of contents, you can access each of the five main topics: Overview of MMR, MMR Setup, MMR Reports, MMR Communications, and Troubleshooting.
Page 107 Meridian Mail Reporter 2.0 User’s Guide Figure 4-19 Meridian Mail Reporter Help Structure 4 - 46...
Page 108: How You Access Mmr Help
The third level of Figure 4-19 contains topics which give access to procedural information. Tasks from the Meridian Mail Reporter - Setup window, Tasks from the Meridian Mail Reporter - Reports window, and Tasks from the Meridian Mail Reporter - Communications window list specific procedures. For example, from the...
Page 109: How You Find Mmr Help's Information
This functionality is called online or context-sensitive help. Procedure 4-30 To access MMR Help while in Program Manager • Double-click on the question mark icon in the Meridian Mail Reporter program group. The question mark icon positions you at MMR Help's Contents, the first topic of MMR Help.
Page 110: How You Find Procedural Information
3. Click on the MMR Setup icon to go to the MMR Setup topic. 4. Click on the Tasks jump in the first paragraph or click on the check box icon at the bottom of the window to go to the Tasks from the Meridian Mail Reporter - Setup window topic.
Page 111 Communications topic. 4. Click on the Tasks jump in the first paragraph or click on the check box icon at the bottom of the window to go to the Tasks from the Meridian Mail Reporter - Communications window topic. 5. Click on one of the jumps.
Page 112 Using MMR and its Online Help Procedure 4-36 To search for information Note: The Help button in a secondary window or dialog box guarantees that context-sensitive help exists for that window or box. No Help button in a secondary window or dialog box often means that no context-sensitive help exists for that window or box.
Page 113 Meridian Mail Reporter 2.0 User’s Guide How you navigate through MMR Help's information Now that you know how to find MMR Help's information, you need to learn how to navigate through it. Buttons and menu commands help you use MMR Help.
Page 114 The following tutorial takes you through a scenario in which you use MMR Help. While in the Meridian Mail Reporter - Setup window to configure a Meridian Mail system, you get confused about what information you should type in the OM Password field of the Meridian Mail Systems table.
Page 115 Thrilled with the helpful information, you intently read the procedure described. Afraid that you may forget the whole procedure, you decide to leave MMR Help running so you can return to it easily from the Meridian Mail Reporter - Setup window.
Page 116 Back in the Meridian Mail Reporter - Setup window, you finishing deleting the wrongly inputted system. Moments later, your coworker appears and apologetically informs you that he gave you the wrong Meridian Mail system information. In fact, you should have kept the system that you just deleted.
Page 117 MMR programs and does not include undeleting, you realize that you cannot undelete a system. You decide to exit MMR Help and return to the Meridian Mail Reporter - Setup window to add the system for the second time. At least you know what to enter in the OM Password field.
Page 118 For example, if the Excessive Failed Logons Alert goes into alert status, it indicates that, in the past 24 hours, there were more failed logons than the threshold value. This may mean that hackers have been probing the Meridian Mail system’s mailboxes.
Page 119: Seer Alert
Error Number : The error number identifies the report that can be looked up in the Maintenance Messages (SEERs) Reference Manual (NTP 555-7001-510). Node Number: The node number is the Meridian Mail node on which the SEER occurred. Error Description: The error description is a short explanation of the error. For all information related to the SEER, refer to the SEERs NTP.
Page 120: Application Alerts
(An RN request is cancelled by the Retry Limit if the user is paged but does not log in to Meridian Mail at the time the last retry is completed.) Alerts...
Page 121: Remote Notification Target Problem Alert
Meridian Mail Reporter 2.0 User’s Guide Note: If, in Meridian Mail, the Answer Retry Limit is set to zero, it cancels all Remote Notification Requests. Therefore, the Percent Failed metric equals 100% so this alert always triggers. DNU Requests New Arrivals: The number of Delivery to Non-User requests that were presented to the Outcalling feature during the period.
Page 122 If the failures to an RN target are associated with many mailboxes, then it may indicate an outage at the paging service, a problem between Meridian Mail and the paging service, or user unresponsiveness. To test whether the paging service is at fault, call the service manually to see if it issues a page.
Page 123: Failed Networking Sessions Alert
Meridian Mail Reporter 2.0 User’s Guide to be working correctly, then run the Outcalling Audit Trail Detail report to isolate the cause of the failures. Failed Networking Sessions Alert This alert report is used to notify the administrator when the number of networking failures due to remote site blockage equals or exceeds a threshold.
Page 124: Failed Fax Delivery Alert
Alerts The report can be sorted by Remote Site ID, Date/Time, and Percent Failed. The default sort order is by Remote Site ID, then Date/Time. Analysis and Corrective Actions Too many failed networking sessions indicates a networking hardware problem, a setup problem, or a lack of modem capacity on the remote site.
Page 125: Security Alerts
Target DN: The DN entered by the caller to which the fax was not delivered successfully. Channel DN: The DN associated with the Meridian Mail channel attempting the fax delivery. The report can be sorted on the Date/Time, VSDN DN, and the Target DN fields.
Page 126 Alerts system defaults (6:00 p.m. to 6:00 a.m. weekdays, and all day Saturday and Sunday) provided with MMR. The report shows each mailbox where the number of after-hours logons exceeded the threshold and each logon occurrence for that mailbox. Figure 5-6 Excessive After-Hour Logons Alert Displayed Report Fields Mailbox: The mailbox associated with the after-hours logons.
Page 127 Meridian Mail Reporter 2.0 User’s Guide Table 5-1 DN Types and Descriptions DN Type Unknown Intnl National Special Subscriber LocnCode CoordDial reserved IntExtens RTMember RTAccess Attendant AcdPosID AcdDNIS IANI/Acd IANI AcdDN 5 - 10 Description unknown international national special subscriber...
Page 128 Table 5-1 (continued) DN Types and Descriptions DN Type AcdDNPos Transfer Conference CallWaiting GroupCall ControlledDN CDN/DNIS The report can be sorted by Mailbox or Date/Time. The default sort order is by Mailbox, then Date/Time. Analysis and Corrective Actions Check the security settings for the mailbox to see if Mailbox Extension Dialing or Revert DN features allow toll calls.
Page 129: Excessive Thru-Dialer Access Alert
This alert report is used to notify you when the number of after-hours thru-dialer accesses meets or exceeds a threshold. This report is useful if you suspect that a hacker has compromised your Meridian Mail system and is using thru-dialing from a mailbox or voice service thru-dialer.
Page 130: Excessive Failed Logons Alert
Alerts Hours Logon Alert. If the mailbox activity seems to be normal, the activity is probably through a voice service thru-dialer. Check security restrictions on all thru-dialers on your system. Ensure that access to the public network is blocked. Excessive Failed Logons Alert This alert report is used to notify you when the number of failed logon attempts due to an invalid password meets or exceeds a threshold.
Page 131: Excessive Incomplete Voice Mail Accesses Alert
Meridian Mail Reporter 2.0 User’s Guide Displayed Report Fields Date/Time:The date and time that the failed logon occurred. Mailbox: The mailbox with the failed logon attempt. Caller DN: The number that originated the attempt. This field can contain four digits (mailbox), five or six digits (trunk group and member number), the last seven digits of a telephone number, or asterisks (*) if the data coming from the switch is null.
Page 132 Alerts Figure 5-9 Excessive Incomplete Voice Mail Accesses Alert Displayed Report Fields Date/Time Period: The date and time period during which the failed logon attempts were made. Total Voice Mail Accesses: The total number of attempted logons to Voice Mail, successful or unsuccessful.
Page 133 Meridian Mail Reporter 2.0 User’s Guide Also, if this alert indicates that there is systematic probing by a hacker, s/he may have been successful. Pay special attention to the Excessive After-Hour Logons Alert for unusual activity. 5 - 16...
Page 134 Chapter 6: System Status Reports Overview This chapter contains report examples, field definitions, and analyses of System Status reports that are available to you. Corrective actions are included where applicable. SEER Query Report This report is useful for finding SEER information when required for trouble shooting.
Page 135 Number. The default is by Date/Time. Analysis and Corrective Actions The report lists the SEERs that were produced by Meridian Mail. The class and number are used to locate appropriate information and maintenance actions in the Maintenance Messages (SEERs) Reference Manual (NTP 555-7001-510).
Page 136 System Status Reports Figure 6-2 Channel Problem Identification Report Report Filters This report can be filtered by Channel. Displayed Report Fields Date/Time Period: The date and time period of the report. Channel #: The number of the channel. Incoming Calls: The number of incoming calls on each channel. Outgoing Calls: The number of outgoing calls on each channel.
Page 137 Meridian Mail Reporter 2.0 User’s Guide being the total of the rounded integers.) This field can also be displayed in Erlangs. (The number of Erlangs are rounded to two decimals with the total being the total of the rounded numbers.) To set the units for the field, select CCS or Erlangs from the Maintenance pull-down menu of the MMR Reports menu bar.
Page 138 If all channels are active and users of your system are experiencing delays in accessing the Meridian Mail system, check to see if the dedicated channels are handling many fewer calls than the nondedicated channels. If so, you may want to remove the dedication of the channels so that the calls can be spread more evenly over the channels to maximize the traffic-carrying capacity of your system.
Page 139 Meridian Mail Reporter 2.0 User’s Guide Displayed Report Fields Date/Time Period: The date and reporting interval. Volume ID: The ID of the storage volume. Volumes are sections on a Meridian Mail disk. For details on storage volumes, see the System Administration Guide (NTP 555-7001-301).
Page 140 Any distribution lists that reference these unused mailboxes should be updated. See “General Administration” in the Meridian Mail System Administration Reference Manual (NTPs 555-7001-301, 555-7001-307, or 557-7001-302) for more information on volume management.
Page 141 Meridian Mail Reporter 2.0 User’s Guide If the voice usage of VS1 exceeds 85% of capacity, do the following: • Check if there are a large number of voice service or fax on demand applications, or both, implemented on the system. If there are, contact your distributor to have them moved from the VS1 volume to a user volume using the Move Voice Services Cabinet utility.
Page 142 Corrective actions are included where applicable. System Traffic Summary Report This report helps you to understand the traffic patterns through your Meridian Mail system. The report provides information that enables you to identify the busy periods and to estimate the current grade of service that the system is providing.
Page 143 Meridian Mail Reporter 2.0 User’s Guide Figure 7-1 System Traffic Summary Report Report Filters This report can be filtered by Accesses, Services, and Service Groups. A service group represents a collection of related services. Table 7-1 lists both services and service groups. The services that do not belong to a particular group appear at the beginning of the table.
Page 144 Table 7-1 System Traffic Summary Report Filters Note: * for MM11 only Service Groups Services ACCESS Summary Delivery to Non-user Detail AMIS Traffic Detail Fax Delivery Traffic Detail FD Traffic Detail Hospitality Traffic Detail Outcalling Traffic Detail SMDI link handler traffic Detail T1 link handler traffic Local MTA Traffic Network MTA Traffic...
Page 145 Meridian Mail Reporter 2.0 User’s Guide Table 7-1 (continued) System Traffic Summary Report Filters Note: * for MM11 only Service Groups Messaging Fax On Demand Voice Forms Multimedia 7 - 4 Services Voice Administration Voice port traffic Voice Path Diagnostics*...
Page 146 An access will be recorded for Time of Day Controller and the service to which it leads. A Voice Administration incidence is recorded each time a call is placed from Meridian Mail to the administration phone for the purpose of recording personal verifications and system greetings.
Page 147 Meridian Mail Reporter 2.0 User’s Guide numbers.) Select Erlangs from the Maintenance pull-down menu of the MMR Reports menu bar to change the field display. % of Period Total: The percentage of total traffic that this service generates. The report can be sorted by Date/Time Period, Service Name, Total Accesses, and CCS.
Page 148 • If the feature is generating extremely high usage, you may encounter system performance problems, such as no free channels. Run a report on the individual service to determine where the usage originates and whether it is a normal or abnormal occurrence.
Page 149 Figure 7-3 Meridian Mail Productivity Report Displayed Report Fields Calls Summary Number of Incoming Calls: The number of calls that came into the Meridian Mail system. Number of Outgoing Calls: The number of outgoing calls originated by the Meridian Mail system.
Page 150 Meridian Mail. Number of Logon Sessions: The total number of logon sessions. This field registers a session only if a user both accessed and used Meridian Mail. Number of Messenger Sessions: The total number of Visit Messenger sessions. Messages Created Number of Express Messages: The total number of express messaging messages created.
Page 151 There are no corrective actions for this report. This report is informational and can be used for statistical information, cost effectiveness studies, and economic justifications for Meridian Mail services and service capacity. Also, note that if the number of Call Answering sessions greatly exceeds the number of Call Answering Messages created, many callers are not leaving messages.
Page 152 Chapter 8: Voice Mail Reports Overview This chapter contains reports that provide information on the Voice Mail usage on your Meridian Mail system(s). 8 - 1...
Page 153 Meridian Mail Reporter 2.0 User’s Guide Voice Messaging Activity Report Use this report to summarize the messaging activity on your Meridian Mail system. This report is useful in determining the messaging usage patterns. It can help you determine if there are channel tie-ups occurring. This report is similar to the Meridian Mail Voice Messaging Detail report on the Meridian Mail system, but includes report field totals.
Page 154 Voice Mail Reports Logon Sessions: The number of Voice Messaging (VM) logon sessions occurring during the specified time period. Average Session Length (sec): The average length in seconds of call answering, express messaging, and logon sessions for the specified time period. Longest Session Length (sec): The longest length in seconds of call answering, express messaging, and logon sessions for the specified time period.
Page 155 Meridian Mail Reporter 2.0 User’s Guide Mailbox Counts Report Use this report to count the number of mailboxes by Class of Service (COS), department, and NMS location. Note: The Reporting Interval is not required when running this report. Figure 8-2...
Page 156 Voice Mail Reports Figure 8-3 Mailbox Counts (Department) Report Displayed Report Fields (Department) Department: The department number. Mailbox Count: The total number of mailboxes. Figure 8-4 Mailbox Counts (NMS Location ID) Report Displayed Report Fields (NMS Location ID) NMS Location ID: The NMS location ID. Mailbox Count: The total number of mailboxes.
Page 157 Meridian Mail Reporter 2.0 User’s Guide Figure 8-5 Mailbox Counts (Customer Number) Report Displayed Report Fields (Customer Number) Customer Number: The numeric identifier of a customer. Mailbox Count: The total number of mailboxes by customer. Analysis and Corrective Actions Note: The Mailbox Count reports overlay each other in print preview mode. To view the other two reports, move the top report to a different area of your screen.
Page 158 Voice Mail Reports Messaging Usage Report Use this report to gain information on the messaging activity of individuals or departments. The report gives information on call answering, voice messaging, and network usage by user by day. Figure 8-6 Messaging Usage Report Report Filters This report can be filtered by COS, Department, EM/CA Calls, Logon Calls, Mailbox, Messenger Calls, Name, Networking Messages, NMS Location ID,...
Page 159 Number of Messenger Sessions: The total number of Visit Messenger sessions on the specified date. Number of Outcalls: The numbers of outcalls originated by Meridian Mail on the specified date. Network Msgs Sent: The total number of messages sent through Meridian Mail Networking and AMIS Virtual Node Networking on the specified date.
Page 160 Voice Mail Reports Call Answering/User Responsiveness Report Use this report to determine daily call answering message activity and users’ responsiveness to call answering messages. This report allows you to determine which users have a high percentage of no-message calls and which users are not logging in frequently enough to retrieve their new messages.
Page 161 Meridian Mail Reporter 2.0 User’s Guide No Msg CA + EM Calls: The total number of calls that resulted in no message being left by the caller. A no-message call occurs when a caller is routed to call answering for a mailbox and does not leave a message.
Page 162 “delayed messages.” This report presents a detailed list of each call answer, express message, and logon call to a mailbox. Figure 8-8 Mailbox Session Analysis Report (Meridian Mail Release 10) Figure 8-9 Mailbox Session Analysis Report (Meridian Mail Release 11)
Page 163 Meridian Mail Reporter 2.0 User’s Guide Report Filters This report can be filtered by Mailbox, Name, and Customer Number. The filter on Customer Number can use only the IS EQUAL TO operator. When filtered by Customer Number, the report appears as in Figure 8-12: the Customer Number appends to the site name and appears at the top of every page in the report.
Page 164 Voice Mail Reports Unread Msg At Start Of Session:The total number of unread messages at the start of the session. (Valid only for Logon Sessions.) “Read” messages saved as “new” by VMUIF users are counted as “unread.” Msg Read During Session: The total number of unread messages which were read during the session.
Page 165 Meridian Mail Reporter 2.0 User’s Guide Figure 8-10 Inactive User Report Report Filter This report can be filtered by Customer Number. The filter on Customer Number can use only the IS EQUAL TO operator. When filtered by Customer Number, the report appears as in Figure 8-12: the Customer Number appends to the site name and appears at the top of every page in the report.
Page 166 If the owner is being nonresponsive, follow your site procedures to deal with the problem. Meridian Mail training may be necessary to help the user become proficient at using all of the features of the system. If the user is no longer with the organization, delete the mailbox to free up storage and eliminate a potential target for hackers.
Page 167 To find the user volume on which a mailbox resides on Meridian Mail, do a “find user” for each of the largest users identified by this report. If the user’s mailbox resides on a volume that is approaching capacity, move the mailbox to a volume that has spare capacity.
Page 168 Voice Mail Reports Users Exceeding COS Storage Limit Report Use this report to identify mailboxes that are over the storage limit established by their Class of Service (COS). Note: The Reporting Interval is not required when running this report. Figure 8-12 Users Exceeding COS Storage Limit Report Report Filters This report can be filtered by COS, Department, NMS Location ID, and Customer...
Page 169 Service only, this report will not be usable. User Directory Report Use this report to create a listing of Meridian Mail users sorted by department, name, or mailbox number. Note: The Reporting Interval is not required when running this report.
Page 170 Voice Mail Reports Report Filters This report can be filtered by Department and Customer Number. The filter on Customer Number can use only the IS EQUAL TO operator. When filtered by Customer Number, the report appears as in Figure 8-12: the Customer Number appends to the site name and appears at the top of every page in the report.
Page 171 Use this report to view the parameters assigned to a particular Class of Service (COS). Note: The Reporting Interval is not required when running this report. Figure 8-14 Class of Service Report (Meridian Mail User Interface - MMUI) Report Filter This report can be filtered by COS. Displayed Report Fields Class of Service: The Class of Service and description of all COS elements.
Page 172 Voice Mail Reports Auto Deletion of Invalid PDL Addresses: Available only for MM11. For both MM10 and MM11, this report has N/A in fields which correspond to features not available for MMUI. This report is sorted by COS. Figure 8-15 Class of Service Report (Voice Mail User Interface - VMUIF) Report Filter This report can be filtered by COS.
Page 173 Meridian Mail Reporter 2.0 User’s Guide This report is sorted by COS. Analysis and Corrective Actions None. 8 - 22...
Page 174 Network Activity Report Use this report and graph to provide statistical information by Remote Site ID for Meridian Mail networking (modem based), Enterprise networking (with MM11), and AMIS Virtual Node networking. The report provides measurements which indicate if the network has sufficient capacity to carry the traffic load. It also provides indicators of networking problems that may arise.
Page 175 Meridian Mail Reporter 2.0 User’s Guide Report Filters This report can be filtered by Blocked Sessions, Failed Network Sessions, Messages Not Delivered, Number of NDNs, and Remote Site. Displayed Report Fields Date/Time Period: The date and interval of the specified period.
Page 176 Networking Reports The report can be sorted by Date/Time Period, Remote Site ID, Connect Time, Failed Network Sessions, Blocked Attempts, NDN Messages Delivered, and Messages Not Delivered. The default sort is by Date/Time and Remote Site ID. A graph showing a stacked bar chart of network connect time versus the specified time periods is also presented.
Page 177 Meridian Mail Reporter 2.0 User’s Guide If AMIS Virtual Node networking is not being used, then an estimate of the local site blocking percentage can be performed to see if the modem capacity is sufficient. • The busiest hour’s connect time from this graph can be compared to the maximum possible connect time (60 minutes each) for the number of networking modems on the system.
Page 178 Networking Reports Figure 9-3 AMIS Open Networking Activity Report Report Filters This report can be filtered by Blocked Session Attempts, Failed AMIS Sessions, Msgs Not Delivered, Number of NDNs, and Period Length. Displayed Report Fields Date/Time Period: The date and interval of the specified period. Messages Delivered: The total number of messages sent through AMIS networking (excluding messages sent through AMIS Virtual Node networking).
Page 179 Meridian Mail Reporter 2.0 User’s Guide Times Site Unavailable: The total number of times that the remote site was unavailable. NDNs Received: The total number of non-delivery notification (NDN) messages received from the remote site. Messages Not Delivered: The total number of messages that were not delivered. A Message Not Delivered occurs when a successful networking session to the remote site cannot be established before the message stale timer expires.
Page 180 Overview This chapter contains reports that provide information about calls originated by Meridian Mail for Remote Notification (RN) of mailbox users that new messages have arrived, and about message Delivery to Non-Users (DNU). This information helps the administrator to ensure that the system is working correctly and also aids in troubleshooting problems that may arise.
Page 181 Meridian Mail Reporter 2.0 User’s Guide Report Filters This report can be filtered by Avg Wait Time, DNU Retry Failures, Max Wait Time, Number of RN Failures, Other DNU Failures, and Period Length. Displayed Report Fields Date/Time Period: The date and interval of the specified period.
Page 182 Outcalling Reports problems. If the Wait Times seem to be excessive and the Maximum Active Sessions are reaching the maximum number of active outcalling sessions configured for your system, consider increasing the number of channels used for Outcalling. Outcalling Audit Trail Summary Report Use this summary report to determine which call attempts are responsible for the high retry counts and failures detected by the Outcalling Activity Report.
Page 183 Meridian Mail Reporter 2.0 User’s Guide Target Phone #: The telephone number that the mailbox called. This field is limited to a maximum of 30 digits. Calls placed to a pager service include the personal identification number (PIN). If the total number of digits is greater than 30, the first few digits of the pager service number will be truncated.
Page 184 • 8 - Not Played indicates that the called party disconnected before the DNU message was played. • 9 - Stale Date indicates that a user attempted to send a DNU message. The message was not delivered immediately (either because it was sent during a restricted time period or because the call was not answered and was, therefore, rescheduled).
Page 185 RN be corrected, or correct the RN through the Meridian Mail Interface (MMI). If multiple mailboxes are associated with the faulty RN target, determine why the RN target is no longer valid.
Page 186 Displayed Report Fields Name: The mailbox owner’s name. Request Number: The unique number that identifies the specific RN or DNU request. This field displays a negative number for DNU submissions or recoveries. Target Phone Number: The telephone number that was called. This field is limited to a maximum of 30 digits.
Page 187 Meridian Mail Reporter 2.0 User’s Guide • 7 - Logout/Admin indicates that one of two conditions has occurred. The first possibility is that a user has logged out with unannounced messages left in his or her mailbox. Normally, if a user is listening to a message when a new message comes in, the new message is announced after the user has finished listening to the other message.
Page 188 • 5 - Resource Delay indicates that the outcall was not completed because the line on which the call was made was taken away due to an incoming call which was given priority. The outgoing call is retried on a different channel. If this is a persistent problem, reserve channels for outcalling, and make sure that no ACD queues terminate on them.
Page 189 Meridian Mail Reporter 2.0 User’s Guide is invalid.) In the case of RN, this causes RN to be turned off by disabling all of the user’s RN schedules. The administrator or user should define a new valid DN and reenable remote notification. In the case of DNU, DNU is cancelled for the message, and the user receives a nondelivery notification.
Page 190 Code Problem sending NDN, try again in 5 minutes Message deleted by utility or file lost Past system limit (no NDN given) Outcalling not set up for customer Had difficulty determining if the customer had Outcalling; will defer this request for validation/results stage and retry Duplicate call made due to DNU recovery Duplicate request discarded due to DNU recovery Indicates invalid DN...
Page 191 Recurring outcalling failures on the same channel may indicate problems with the channel hardware. To determine the channel number from the Channel DN, go to the Meridian Mail Administrative screen and view the Channel Allocation Table (CAT). 1. If the system is connected to a Meridian 1 system, look under the SCN field and find Channel DN, and then look up the channel number.
Page 192 2. If the system is connected to a non-Meridian 1 switch, look under the Channel DN field for the Channel DN, and then look up the channel number. Run the Channel Problem Identification Report to see if the channel has unusual traffic patterns.
Page 193 Chapter 11: Multimedia Overview This chapter outlines reports that provide information for tracking Multimedia Application activity on your system. The information provided in the following reports for Voice Menu, Fax, and Announcement services can be used for troubleshooting capacity and usage problems.
Page 194 Meridian Mail Reporter 2.0 User’s Guide Figure 11-1 Multimedia Application Caller Analysis Report Report Filters This report can be filtered by Call Type, Caller Accesses, Service ID, and Customer Number. The filter on Customer Number can use only the IS EQUAL TO operator.
Page 195 Table 11-1 (Continued) PEGDATA Call Type Lookup Description Time-of-Day Control Voice Forms # Of Accesses: The total number of accesses to the service ID. Number Of Times Each Key Has Been Used: The total number of accesses to the 1, 2, 3, 4, 5, 6, 7, 8, 9, 0, *, and # keys for the service ID displayed. The report can be sorted by Date/Time Period, Service ID, Call Type, and Caller Accesses.
Page 196 Meridian Mail Reporter 2.0 User’s Guide Figure 11-2 Multimedia Application Caller Analysis Graph The reason for few or no accesses to a menu item may be • poor description of the item • the item is not required by the callers Remove items that are not necessary, and replace them with items that will be of more use.
Page 197 Multimedia Applications Reports Fax Deliveries Activity Report Use this report to analyze Fax Call Back delivery activity over a specified time period. The report provides information that helps you determine if there are problems with the fax delivery service. A graphic profile of the faxes delivered over the report interval is provided.
Page 198 Meridian Mail Reporter 2.0 User’s Guide Number of Retries: The total number of attempts made to process old requests for Fax Call Back services during the specified time period because one of the following occurred at the destination number: • The number was busy.
Page 199 Graph A graph that shows the number of successes over the specified time period can also be displayed and printed. Figure 11-4 Fax Deliveries Activity Report graph Note: To see an hourly profile of the faxes delivered, set the report interval to one day from midnight to midnight.
Page 200 Run the Fax Audit Trail Summary report for the phone numbers where fax delivery failed. • The switch might have outcalling restrictions even though Meridian Mail does not. For example, long distance calls may be restricted.
Page 201 Multimedia Applications Reports Fax Audit Trail Summary Report Use this report to determine which fax delivery attempts are causing high retry counts and failures. This report is used in conjunction with the Fax Delivery Activity report. This and other fax reports are available only if you have the Fax- on-Demand software option.
Page 202 Meridian Mail Reporter 2.0 User’s Guide • 12 indicates No Carrier. The fax transmission was not started because the call was not answered, or was answered but not by a compatible fax device. • 13 indicates Transmit error. The fax transmission started but was not completed successfully.
Page 203 Multimedia Applications Reports Fax Audit Trail Detail Report Use this report to help you determine why a specific fax delivery attempt has failed. The report allows you to trace the fax delivery process from the outcall request to final outcome. The results and the reason for the failure are provided. This and other fax reports are available only if you have the Fax on Demand software option.
Page 204 Meridian Mail Reporter 2.0 User’s Guide Date/Time: The date and time the delivery attempt was made. Duration: The length of the call in hours, minutes, and seconds (hh:mm:ss). VSDN: The voice service directory number (VSDN) of the Fax on Demand application which requested the call back attempt.
Page 205 • Reset means that a problem was encountered retrieving information from a particular disk volume. All requests for the affected volume that are of the same service type (for example, DNU) will be discarded and recovered. • Delayed 1 means that it was unable to obtain a channel on which to call out. Will retry later.
Page 206 Recurring fax delivery failures on the same channel may indicate problems with the channel hardware. To determine the channel number from the Channel DN, go to the Meridian Mail Administrative screen and view the Channel Allocation Table (CAT). • If the system is connected to a Meridian 1 system, look under the SCN field and find Channel DN, then look up the channel number.
Page 207 Chapter 12: Bill-Back Files Overview This chapter outlines reports that provide information for usage-sensitive billing for services used. The reports give information on 800 Access, Voice Mail messaging, Outcalling, Networking, and Faxback Outcalling services. The reports are also presented as ASCII text files, in Comma-Separated Values (CSV) format, that can be used with external programs to facilitate billing of the usage.
Page 208 Meridian Mail Reporter 2.0 User’s Guide Figure 12-1 800 Access Bill-Back File Report Filters This report can be filtered by Billing Class, Called DN, COS, Department, and NMS Location. Displayed Report Fields Date: The date that the 800 service call took place.
Page 209 Bill-Back Files Analysis and Corrective Actions If the filter is set so that the called DN = 800 service termination DN, then all calls listed in this file were made over an 800 facility to a mailbox. Use this information to bill this service usage to the owner or the owner’s department.
Page 210 Use this report to generate an ASCII text file that can be used with an external bill- back file. If a user is deleted from Meridian Mail before a download, an entry for the user will not appear in any reports generated after the download. During every download, the Meridian Mail directory file updates the directory table in the MMR database.
Page 211 Bill-Back Files Outcalling Bill-Back File Use this report or ASCII file to bill back the cost of outcalling activity by mailbox. Each record in this report or ASCII file is a Remote Notification (RN) or Delivery to Non-User (DNU) call made by the specified mailbox. This report is normally generated as an ASCII file that can be used with an external bill-back program.
Page 212 Meridian Mail Reporter 2.0 User’s Guide NMS Location ID: The NMS Location ID number associated with the specified mailbox. The report can be sorted by Last Name, First Name, Department, COS, Customer Number, and Mailbox. The default sort is by Last Name, First Name, and Date/ Time.
Page 213 Last Name, First Name, and Date/Time. Analysis and Corrective Actions Use these report results to bill back Meridian Mail and AMIS Virtual Node networking usage. The bill-back price structure can be based on time-of-day, duration, delivery location (Remote Site ID), Priority, and Billing Class.
Page 214 Meridian Mail Reporter 2.0 User’s Guide Faxback Outcalls Bill-Back File Use this report or ASCII file to bill back the cost of faxback calls made to deliver faxes from applications owned by departments. Each record in this report or ASCII file describes a faxback outcall.
Page 215 Retry Counter: The number of retries that were made at the time of the attempt. This field is incremented by one each time a call fails to deliver the fax items requested. Call Status: The status of the call. The field will contain one of the following return codes: •...
Page 216: Using The Mmr Disks
Chapter 13: Troubleshooting Overview This chapter describes how to use the MMR disks for partially or completely reinstalling MMR. As well, a section provides information on how to recover from common mishaps and errors. Finally, this chapter lists MMR error messages and actions to correct them.
Page 217 Meridian Mail Reporter 2.0 User’s Guide Figure 13-1 Installation Warning screen Then, the Password Registration and Destination Drive screens appear before the Overwrite screen. Figure 13-2 Overwrite screen 13 - 2...
Page 218: Recovering From Mishaps And Errors
To recover from a missed download A download can fail if the modem at the Meridian Mail site is inadvertently turned off or if the quality of the line is poor. As well, if the MMR PC is running a second...
Page 219: To Recover From A Time-Out During File Transfer
MMR allows some overlap between the transfer of OM files from one Meridian Mail system and the merging of OM data from the preceding Meridian Mail system in the download schedule. Under normal circumstances, MMR can handle the overlap of these operations.
Page 220: To Fix A Corrupted Database
(for example, SITE1, SITE2, SITE3, and so on) in the order that the Meridian Mail Systems table (in the Meridian Mail Reporter - Setup window) lists the sites. 3. Select the files to import.
Page 221 Meridian Mail Reporter 2.0 User’s Guide The command clears the entire OM database (but does not affect the system database), allowing MMR Communications to begin downloading data from scratch without deleting the site configuration data or any customized reports. If the Clear Database operation does solve the database problem, you should use the following most severe procedure.
Page 222: To Stop Interference From Another Newly Installed Program
Troubleshooting To stop interference from another newly installed program Installing new software on a Windows 3.1 PC can affect programs already on the PC. If you install a new software package on the MMR PC after MMR is installed, the new package may overwrite one or more Dynamically Linked Libraries (DLLs) used by MMR.
Page 223: To Recover From Hard Disk Problems Or A Virus
Meridian Mail Reporter 2.0 User’s Guide To recover from hard disk problems or a virus If you encounter problems because of a bad hard disk or a virus, you have to completely reinstall MMR from scratch. 1. Insert MMR Disk 1 into the MMR PC’s floppy drive.
Page 224: Error Messages During Installation
Error Messages During Installation You may encounter the following error messages during installation. If an error does occur, take the corrective action(s) described after the appropriate message. The MMR Operational Measurements database cannot be configured The MMR Operational Measurements database cannot be installed. Action 1.
Page 225: Error Messages After Installation
Meridian Mail Reporter 2.0 User’s Guide Error Messages After Installation You may encounter the following error messages after installation. If an error does occur, take the corrective action(s) described after the appropriate message. An error occurred while updating the MMR Operational Measurements database The database files may be corrupted.
Page 226 Error reading the initialization file The MMR.REF file is corrupt. Action 1. Insert Meridian Mail Reporter Installation Disk 1 into the drive. 2. Perform the procedure, “Overwriting the Current MMR Installation,” as outlined in the online help. Note: To maintain your current database and programs, make sure the Password only option button is selected in the Overwrite screen.
Page 227 Meridian Mail Reporter 2.0 User’s Guide Out of memory. Please close other applications to free some memory There is not enough memory to run MMR Setup. Action 1. Close any extra applications that are currently running. 2. Double-click the MMR Setup icon to open MMR Setup.
Page 228 5. In MMR Reports, on the Maintenance menu, click Repair Database. If that does not work, restore the database from a backup. If you do not have a backup, on the Maintenance menu, click Clear Database. If even that does not work, go to Step 6.
Page 229 Meridian Mail Reporter 2.0 User’s Guide operation one step at a time. For example, delete all sites that need to be deleted and close MMR Setup. Then, run MMR Setup again and add all sites required. 3. If the error persists, double-click the MMR Reports icon and on the Maintenance menu, click Repair Database.
Page 230 The site cannot be prepared to update in the database The database files may be corrupted. Action 1. Click Cancel to terminate MMR Setup without saving any changes. 2. Run MMR Setup again and check the configuration; then, repeat the desired operation one step at a time.
Page 231: Critical Errors
MMR Communications shows critical errors in a Critical Errors list box (in the Meridian Mail Reporter - Communications window) and logs them into the log file. You can access context-sensitive help for an error by selecting it and clicking the Help button.
Page 232 Bad or incomplete data in OM binary file: x The following causes explain why the error possibly occurred: • An incorrect version of Meridian Mail has been selected in MMR Setup. • Bad data has been received from Meridian Mail.
Page 233 5. Use File Manager or Explorer to delete all files in the directory specified by the error message: \REPORTER\MMSITE\SITE nn . 6. Perform an Immediate Download to get current data from Meridian Mail. Cannot open conversion output file: x File x cannot be opened and the corresponding download failed.
Page 234 Action 1. Make sure no other application is accessing the log file; then, try to view the log file. (In the Meridian Mail Reporter - Communications window, on the View menu, click Log.) 2. If the error persists, the log file may be corrupt. If this is the case, terminate MMR Communications;...
Page 235 1. Run MMR Setup for MMR Release 1.0 or 1.01. 2. Select the Single Site MM10 option button. 3. In the OM Password column of the Meridian Mail Systems table, type the OM download password. 4. Click OK to save changes and to terminate MMR Setup.
Page 236 Action 1. Make sure no other application is accessing the log file; then, try to view the log file. (In the Meridian Mail Reporter - Communications window, on the View menu, click Log.) 2. If the error persists, the log file may be corrupt. If this is the case, terminate MMR Communications;...
Page 237 If this is the case, refer to the appropriate documentation about running a file/disk repair utility. Action 1. Make sure no other application is accessing the file. 2. Perform an Immediate Download to get current data from Meridian Mail. 13 - 22...
Page 238 5. Reinstall MMR and make sure the Program files & password option button is selected in the Overwrite screen. 6. Restart MMR Communications and MMR Reports; then, perform an Immediate Download to get current data from Meridian Mail. Troubleshooting 13 - 23...
Page 239 Meridian Mail Reporter 2.0 User’s Guide Cannot run the conversion program, not enough memory Appears if there is not enough memory to run the conversion program. Action • Restart Windows, which automatically restarts MMR Communications. Cannot update download schedule for x. Database error The download schedule for site x cannot be updated since the MMR system database cannot be accessed.
Page 240 Action 1. Make sure no other application is accessing the log file; then, try to view the log file. (In the Meridian Mail Reporter - Communications window, on the View menu, click Log.) 2. If the error persists, the log file may be corrupt. If this is the case, terminate MMR Communications;...
Page 241 2. Use File Manager or Explorer to delete all files in the directory specified by the error message: \REPORTER\MMSITE\SITE nn . 3. Perform an Immediate Download to get current data from Meridian Mail. COMX general I/O error Usually this error triggers if another application is locking the specified I/O port which uses a communication driver different than the one used by MMR Communications (see also “...
Page 242 6. Exit Microsoft Diagnostics. Type EXIT and press Enter at the DOS prompt to terminate the MS-DOS session. 7. Start MMR Setup and select the correct I/O ports for connection to Meridian Mail. 8. Click OK to save the changes and terminate MMR Setup.
Page 243 Meridian Mail Reporter 2.0 User’s Guide COMX I/O error: port in use The specified I/O port is being used by another application. Action 1. Close MMR Communications. 2. Close the application that is using the specified I/O port. 3. Restart MMR Communications.
Page 244 Action 1. Use File Manager or Explorer to delete files which are no longer needed to free up the amount (x) of space required. 2. Perform an Immediate Download to get current data from Meridian Mail. Troubleshooting 13 - 29...
Page 245 MMR Communications automatically updates the schedule for the next download. Action • Perform an Immediate Download to get current data from Meridian Mail for an interval large enough to cover the lost period. Download will be aborted because Meridian Mail returns 0 byte for the DIRECTORY file MMR cannot download data because the directory file on Meridian Mail is missing.
Page 246 3. Make sure that another application is not locking the MMR.INI file. 4. Run the installation program again. Link error: bad version There is a problem with Meridian Mail since it runs an unsupported version of the File Transfer protocol. Action 1.
Page 247 1. Check and, if necessary, reconnect all cables. If you successfully reconnect the link, you can ignore all subsequent messages. 2. If Meridian Mail was rebooted, wait until the system is up and running again. 3. Perform an Immediate Download to get current data from Meridian Mail.
Page 248 3. Check if the cable is connected to the proper port on Meridian Mail. 4. Check if the correct serial cable is being used. 5. Make sure Meridian Mail and its modem (for a modem connection) or the PC (for a direct connection) use the same baud rate.
Page 249 PC. Also, try to avoid scheduling or generating reports in MMR Reports during a download. As well, a problem on Meridian Mail may prevent it from responding to requests from MMR. 13 - 34...
Page 250 The Meridian Mail download password is incorrect. Action 1. In MMR Setup, in the Release column of the Meridian Mail Systems table, check that the proper release number appears. 2. Ensure that the download passwords for Meridian Mail and MMR are the same.
Page 251 Meridian Mail Reporter 2.0 User’s Guide Meridian Mail error: bad end date x An incorrect system date was sent to Meridian Mail in this file; x is the error code returned by Meridian Mail. Meridian Mail Customer Support may use this code when troubleshooting the problem.
Page 252 2. Perform an Immediate Download to get current data from Meridian Mail. Meridian Mail error: task in progress x Meridian Mail is currently busy; x is the error code returned by Meridian Mail and may be used by Meridian Mail Customer Support when troubleshooting the problem.
Page 253 1. Terminate MMR Setup. 2. Rerun MMR Upgrade. Meridian Mail System Error, code = x There is a problem with Meridian Mail since it returns the error code x during a download request. Action 1. Check the SEER file and resolve the problem on Meridian Mail.
Page 254 Modem failed to connect, received X An error (X) was received by the PC modem, and the modem failed to connect with the Meridian Mail modem. The error (X) will be one of the following: ERROR, NO CARRIER, NO ANSWER, NO DIAL TONE, or BUSY.
Page 255 1. Check the cable between the modem and the phone jack to make sure it is connected to the proper phone line. 2. Check the phone line by dialing the modem number of the Meridian Mail site. Listen for modem tones.
Page 256 2. Terminate MMR Communications and MMR Reports if they are running. 3. Double-click the MMR Setup icon to run MMR Setup, and open the Meridian Mail Reporter - Setup window. 4. Click Modem to open the Modem Commands dialog box.
Page 257 Meridian Mail Reporter 2.0 User’s Guide 9. Replace the cable. It may be defective. 10. Replace the modem. MMRC internal failure MMR Communications has been corrupted. Action 1. Terminate all applications; then, restart Windows which automatically restarts MMR Communications. 2. If the error persists, reinstall MMR, and make sure the Program files & password option button is selected in the Overwrite screen.
Page 258 2. Make sure no other applications are running and restart Windows. 3. Retry the database query. Shutdown set after 5 days, cannot read from MMR database Appears if there is an error in the system database. Action 1. Terminate all MMR components. 2.
Page 259 1. Terminate all applications; then, restart Windows which automatically restarts MMR Communications. 2. Perform an Immediate Download to get current data from Meridian Mail. 3. If the error persists, terminate MMR Communications and MMR Reports 4. Reinstall MMR, and make sure the Program files & password option button is selected in the Overwrite screen.
Page 260: Fatal Error Messages
The wrong command was sent from Meridian Mail. This download failed. Action • Perform an Immediate Download to get current data from Meridian Mail. Fatal Error Messages A fatal error causes MMR Communications to show a message box containing the error’s message.
Page 261 Meridian Mail Reporter 2.0 User’s Guide 4. If an error message displays, go to Step 6. If no error messages display, the problem is in MMR_OM.MDB; therefore, go to Step 5. 5. In MMR Reports, on the Maintenance menu, click Repair Database. If that does not work, restore the database from a backup.
Page 262 Disk full, cannot run MMR Communications! The program will now terminate. Please free some space on the hard drive, then restart MMR Communications The hard drive does not have enough space for the temporary space required when working with the MMR database. Action •...
Page 263 DeÞning Modem Settings in MMR Setup You must deÞne general settings for the modem connected to the PC using MMR Setup. Click Modem in the Meridian Mail Reporter - Setup window to open the Modem Commands dialog box. The installation program supplies default values for the US Robotics Sportster 14 400 modem.
Page 264 Click OK to save the modem settings in the conÞguration Þle and to return to the Meridian Mail Reporter - Setup window. Click Cancel to close the dialog box without saving your changes. Click Help for online help about setting up your modem.
Page 265 Change Settings for Modems Connected to the MMR PC Table A-1 US Robotics Sportster 14 400 Settings Dial Dial PreÞx SufÞx ATDT Table A-2 US Robotics Sportster 14 400 Initialization String Commands Command Description &F1 reset no echo &H1 hardware ßow control, CTS &I0 software ßow control disabled &B1...
Page 266 Meridian Mail Reporter 2.0 UserÕs Guide Table A-3 US Robotics Sportster 14 400 DIP Switch Settings Switch Setting Description DTR must be provided for the modem to accept commands verbal result codes enable result codes display keyboard commands disable auto answer CD on connect;...
Page 267 Table A-5 Hayes Optima 144 Initialization String Commands Command Description &F reset no echo &D2 on DTR on-to-off transition, hang up and enter command mode S0=0 no answering Table A-6 Racal-Datacom ALM3223 Settings Dial Dial PreÞx SufÞx ATDT Table A-7 Racal-Datacom ALM3223 Initialization String Commands Command Description...
Page 268 Note: When connecting the modem to the VT-220 terminal or PC, the serial port must use the same speed that will be used between the modem and Meridian Mail. Once the command string has been sent to the modem, you must set the modem into Dumb Mode;...
Page 269 Table A-9 US Robotics Sportster 14 400 DIP Switch Settings Switch Setting Description ignore DTR verbal results code disable results code no echo answer on Þrst ring CD on connect; CD dropped on disconnect load Y/Y1 conÞguration from NVRAM Dumb mode If you change the DIP switch settings, power the modem off, then on, to effect the changes.
Page 270 Meridian Mail Reporter 2.0 UserÕs Guide Table A-10 (continued) Hayes Optima 144 Initialization String Commands &A0 answering modem &K0 no handshake &W0 write to NVRAM Note: The modem must be set in Dumb Mode to disable AT command recognition. Refer to the Hayes Smartmodem Optima 144 UserÕs Guide, pages 4-19 and 4-20, for information on placing the modem into Dumb Mode.
Page 271 Use one of the following three diagrams to connect a single site conÞguration of Meridian Mail Reporter to Meridian Mail. To connect a multisite conÞguration of Meridian Mail Reporter, please refer to the modem settings in this chapter along with the settings in your modemÕs guide.
Page 272 Meridian Mail Reporter 2.0 UserÕs Guide Figure A-4 Cables for Card Option systems 25-pair MDF voice cable M-M (NE-B25C-FS) or M to bare wire (NE-A25C-FS) Note: If the PC com port is equipped with a DB9 connector, you will require a DB9 to DB25 adapter (AO385576).
Page 273 Family Product Manual Contacts Copyright FCC notice Trademarks Document number Product release Document release Date Publish Copyright Statement © 1998 Northern Telecom All rights reserved Information is subject to change without notice. Northern Telecom reserves the right to make changes in design or components as progress in engineering and manufacturing may warrant.

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Meridian mail reporter 2.0

Nortel Meridian Mail User Manual

Table of Contents

Table of Contents

Chapter 1 - Introducing MMR

Chapter 2 - Getting Started

Chapter 3 - Installing MMR

Chapter 4 - Using MMR and Its Online Help

Chapter 5 - Alerts

Chapter 13 - Troubleshooting

Quick Links

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Summary of Contents for Nortel Meridian Mail

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Table of Contents