Nortel Meridian Mail User Manual page 192

2. If the system is connected to a non-Meridian 1 switch, look under the Channel
DN field for the Channel DN, and then look up the channel number.
Run the Channel Problem Identification Report to see if the channel has unusual
traffic patterns. You may need to check the DSP hardware and switch terminal
number status as well.
If a user complains of not receiving Remote Notification, run the Audit Trail with
the filter set for the user mailbox over the time interval in question. Then
• check to see if RN requests were processed for that user; if none exist, check the
Mailbox Session Analysis report to see if any messages arrived during the
interval
• if there was RN activity, check the RN targets used to see if they are valid
Outcalling Reports
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