Nortel Meridian Mail User Manual page 154

Voice Mail Reports
Logon Sessions: The number of Voice Messaging (VM) logon sessions occurring
during the specified time period.
Average Session Length (sec): The average length in seconds of call answering,
express messaging, and logon sessions for the specified time period.
Longest Session Length (sec): The longest length in seconds of call answering,
express messaging, and logon sessions for the specified time period.
Call Ans Messages Created: The number of call answering messages created
during the specified time period.
Logon Messages Created: The number of logon messages created during the
specified time period.
Average Message Length (sec): The average length of messages in seconds
created during the specified time period. Since message length impacts disk
storage, use this information to determine if enough disk space has been allocated
for voice messages.
Longest Message Length (sec): The longest message created during the specified
time period.
This report can be sorted by Date/Time Period, Internal Calls, External Calls, CA/
EM Sessions, and Logon Sessions. The default sort is by Date/Time Period.
Analysis and Corrective Actions
Total the number of logon sessions and the number of Express Messaging and Call
Answering sessions. If the total does not equal the total number of calls on your
system, there is a system problem or possible hacker activity. Also, look at the
Excessive Incomplete Voice Mail Accesses Alert.
Ideally, the number of CA/EM sessions should be close to the number of CA/EM
messages created. The difference arises when callers either hang up or transfer the
call to an attendant. Try to determine the reasons for this. Are greetings too long or
unfriendly? Run the Call Answering/User Responsiveness Report to determine
which mailboxes have a high percentage of "No Message" calls. Are instructions
too complex? If CA/EM number disparity is too high, the users may need
additional training on these features.
Also, look for high numbers of calls and messages that are too long. This is an
indication that channels may be tied up, thus preventing others from accessing your
system. If the calls that are tying up the channels are from outside the switch, you
may need to increase the number of channels on your system.
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