Nortel Meridian Mail User Manual page 195

Table 11-1 (Continued)
PEGDATA Call Type Lookup
Description
Time-of-Day Control
Voice Forms
# Of Accesses: The total number of accesses to the service ID.
Number Of Times Each Key Has Been Used: The total number of accesses to
the 1, 2, 3, 4, 5, 6, 7, 8, 9, 0, *, and # keys for the service ID displayed.
The report can be sorted by Date/Time Period, Service ID, Call Type, and Caller
Accesses. The default sort is by Service ID and Date/Time Period.
Note: To see an hourly profile like the one shown in the graph, set the report
interval to one day from midnight to midnight. For longer time intervals, the graph
presents a daily summary of accesses.
Analysis and Corrective Actions
This report provides a detailed breakdown of the accesses to the voice menus,
announcements, and fax items to show usage traffic patterns.
The report is typically run with the filter set to select one service. For voice menus,
a histogram of caller key-presses is provided to make it easy to check the pattern of
option selection. If menu items that are near the end of the menu are used more
frequently than earlier listed items, you may want to reorganize the menu. Call
length would be reduced since callers would not have to wait as long for popular
menu choices.
If the traffic pattern for a particular service increases or decreases from normal
levels, consult the application owners to determine if there was some unusual
reason for the change in traffic pattern. If the pattern is expected to return to
acceptable levels, an adjustment to the system may not be necessary.
MM10 MM11
No Yes
No Yes
Multimedia Applications Reports
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