Call Queuing; Directed Pickup; Pickup Group - Nortel BCM50 Configuration Manual

Feature configuration: Answering calls
• "Directed Pickup" on page 159
• "Pickup Group" on page 159
• "Answer DNs" on page 161

Call Queuing

This feature allows you to answer the next incoming call based on call priority.
To use call queuing: Press FEATURE 801.

Directed Pickup

This feature allows a user to answer any ringing telephone in the system.
Enter FEATURE 76 and the DN of a ringing telephone to answer any telephone in the system.
Enabling the feature:
On the Feature Settings list (Telephony//System settings//General), enable the checkbox to enable
the feature for the entire system.

Pickup Group

This feature allows the user to answer calls on another telephone in the same pickup group.
Putting a telephone in a pickup group
Under Telephony//DN record, select the DN record for the telephone for which you want to
1
enable/disable Pickup Group.
Click the Capabilities & Preferences tab.
2
In the bottom frame, click on the Capabilities tab.
3
In the Pickup Group field, choose a group number.
4
Section 3: Features
BCM50 Device Configuration Guide
159