Local Area Network Computer Telephony Engine; Call Detail Recording; Personal Call Manager - Nortel BCM50 2.0 System Overview Manual

44 Chapter 2 System Overview
• Phone-and-browser calls (using PSTN), which integrate a standard voice call with a
Contact Center agent and a Multimedia Contact Center browser call session with
follow-me browsing, text chat, and screen-capture push.
• Browser-only calls, which have the same browser features of phone-and-browser calls but
no voice call component.

Local Area Network Computer Telephony Engine

BCM Computer Telephony Integration (CTI) products provide an interface between your personal
computer and your BCM50 system. With these products, you can use telephony applications
through the Windows operating system to control your telephone.
One of the software components of BCM CTI is Local Area Network Computer Telephony Engine
(LAN CTE). LAN CTE provides an interface between your personal computer, your telephone,
and the BCM50 system. With LAN CTE installed on your computer, you can run LAN CTE or
TAPI applications to communicate with and control your telephone.
For more information, see the LAN CTE Configuration Guide.

Call Detail Recording

Call Detail Recording (CDR) is an application that collects call activity. Each time a telephone call
is made to or from your company, CDR can record the information about the call. You can use the
information CDR collects to create reports about call activity. CDR also provides an interface to
third-party applications to allow for call accounting and billing.
For more information, see the Call Detail Recording System Administration Guide.

Personal call manager

Personal Call Manager is a TAPI-based application that provides an easy-to-use interface between
your computer and your telephone. You use the telephone to speak with a caller. You can
customize your Address Book and your calls. Basic functions that Personal Call Manager
performs include making and answering calls, putting calls on hold, transferring calls, and making
conference calls.
For more information, see the Personal Call Manager User Guide.
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