Callback; Sharing Calls By Parking On Swca Buttons - Nortel BCM50 Configuration Manual

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Section 3: Features

Callback

When you direct an answered call to another telephone, the system monitors the call to make sure
it is picked up. If no one answers the call within a set length of time, the system returns the call to
you.
Programming:
system//general//timers ... transfer callback timer

Sharing calls by parking on SWCA buttons

System wide call appearance (SWCA) keys allow you to control call park and retrieval features on
any type of line, across the local system. These features expand the BCM50 call park and call
retrieve features by providing visual indications of the status of any call parked on a SWCA button
that has indicators. The calls can also be controlled by directly entering the SWCA feature codes.
You can use SWCA programming to define logical groups of telephones. Each group can be
assigned a set of the SWCA codes, which allows them to pass calls within the group. Each
telephone in the group also displays the current status of the call, so users can determine which
calls are being dealt with.
Configuring SWCA system controls
The following section describes how to perform the system configuration for the SWCA feature.
Check that Call Park Access code has a digit entered as a value.
1
Programming note: If the value is set to None, the SWCA feature does not work.
Choose one of the following configurations for the SWCA controls for your system:
2
Where: Configuration tab//Telephony//Global Settings//Advanced Feature Settings//SWCA
panel
Configuration One: If you want all incoming calls to auto-associate to SWCA assignments
on the receiving telephone:
Auto-associate SWCA key to call: select Automatically - life of call
a
b Include I/C calls when auto-associating: select checkbox
Invoke SWCA parking by Hold: select checkbox
c
d Include I/C calls when invoked by Hold: select checkbox
Configuration two: If you want incoming calls to auto-associate to SWCA assignments on
the receiving telephone, but you want calls on hold to remain on hold at the receiving
telephone, unless the user presses a SWCA button or enters a SWCA code:
Auto-associate SWCA key to call: select Automatically - life of call
a
N0027146 [Publish Date]
Feature configuration: Answering calls