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Nortel BCM50 3.0 Overview

Business communications manager
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Download this manual See also: Configuration Manual, Installation and Maintenance Manual
System Overview
BCM50 3.0
Business Communications Manager
Document Status: Standard
Document Number: NN40020-200
Document Version: 02.02
Date: May 2008

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Summary of Contents for Nortel BCM50 3.0

  • Page 1 System Overview BCM50 3.0 Business Communications Manager Document Status: Standard Document Number: NN40020-200 Document Version: 02.02 Date: May 2008...
  • Page 2 Nortel Networks. Trademarks Nortel, the Nortel logo, and the Globemark are trademarks of Nortel Networks. Microsoft, MS, MS-DOS, Windows, and Windows NT are trademarks of Microsoft Corporation. All other trademarks and registered trademarks are the property of their respective owners.

  • Page 3: Table Of Contents

    Contents Contents Chapter 1: Getting started..........5 About this guide .
  • Page 4 Contents Business Element Manager ..........43 Keycodes .

  • Page 5: Chapter 1 Getting Started

    This system overview gives a high-level understanding of the core capabilities and features of the Business Communications Manager 50 (BCM50) 3.0. In addition, it indicates the features not supported with the BCM50 3.0. Audience This overview is for installers, network administrators, and others who are interested in the BCM50.
  • Page 6 Local Area Network Computer Telephony Engine Media Bay Module MCDN Meridian Customer Defined Network Management Information Base Message Waiting Indication NCGL Nortel Carrier Grade Linux Network Configuration Manager NCRI Network Call Redirection Info Non Recoverable Engineering OA&M Operations, Administration and Maintenance...

  • Page 7: Related Publications

    How to get help This section explains how to get help for Nortel products and services. Getting Help from the Nortel Web site The best way to get technical support for Nortel products is from the Nortel Technical Support Web site: www.nortel.com/support...
  • Page 8 To access some Nortel Technical Solutions Centers, you can use an Express Routing Code (ERC) to quickly route your call to a specialist in your Nortel product or service. To locate the ERC for your product or service, go to: www.nortel.com/erc...

  • Page 9: Chapter 2: System Overview

    Chapter 2 System Overview Business Communications Manager 50 3.0 (BCM50 3.0) introduces software enhancements, including Session Initiated Protocol (SIP) trunking, to the BCM50 Platform. This release introduces no hardware modifications. This release of BCM50 introduces the following enhancements: • Enhancements to the SIP trunk solution •...

  • Page 10: Bcm50 Main Unit

    Chapter 2 System Overview Figure 1 BCM50e For more information, see “BCM50e and BCM50a: BCM systems with integrated routers” on page 13 “BCM50b, BCM50ba, and BCM50be: BCM systems with integrated BRIs” on page For more information about BCM50 hardware, see the BCM50 Installation and Maintenance Guide.

  • Page 11: Bcm50 Physical Dimensions

    VoIP Gateway (H.323 or SIP): up to 12 VoIP trunks • VoIP Telephony Clients: up to 32 VoIP Telephony clients, that support the IP Softphone 2050 client, the Mobile Voice Client 2050 and the complete range of Nortel IP phones • SIP Gateway trunks: up to 12 SIP trunks...

  • Page 12: Bcm50 Physical Interfaces

    Chapter 2 System Overview BCM50 physical interfaces The BCM50 interfaces preclude the need for additional hardware. See Figure 2 for a graphical representation of the BCM50 interfaces. Figure 2 BCM50 Front panel and interfaces Retention clip mounting hole 19 V DC power Status RJ-21 telephony connector —...

  • Page 13: Ip Telephony Features

    • T.38 Fax Note: Support for desktop clients includes Nortel IP telephone portfolio including IP Phone 1210, IP Phone 1220, IP Phone 1230, IP Phone 2001, IP Phone 2002, IP Phone 2004, IP Phone 2007, IP Phone 1110, IP Phone 1120e, IP Phone 1140e, IP Audio Conference Phone 2033.
  • Page 14 RIP v2: through tunnel and clear • Throughput traffic performance - 23.1 Mb/s text IP Services • DHCP client • DHCP server with support for Nortel Internet Telephones • DHCP Relay supported • DNS Proxy • DNS with VPN client •...

  • Page 15: Bcm50E

    System Overview Chapter 2 BCM50e The BCM50e in Figure 3 provides call-processing and data-routing features and is suitable for networks that require data-routing capability using an integrated Ethernet router. The WAN interface port provides 10/100 Ethernet with automatic sensing and automatic polarity. If you have existing or alternative WAN access technology, you can still benefit from the VoIP features of the BCM50.

  • Page 16: Bcm50B, Bcm50Ba, And Bcm50Be: Bcm Systems With Integrated Bris

    Chapter 2 System Overview • Broadband IP Products requirements for End User NTE equipment, where the router and ADSL modem functions are integrated into one device • RFC 1483 Multi-protocol over AAL5 • RFC 2365 PPP over AAL5 • RFC 2516 PPPoE •...

  • Page 17: Bcm50B

    System Overview Chapter 2 BCM50b The BCM50b Main Unit provides functionality similar to the BCM50 main unit. The difference is that the BCM50b main unit has two integrated BRI ports that replace the four analog lines on the RJ-21 telephony connector. •...

  • Page 18: Bcm50 Expansion Unit And Media Bay Modules

    Chapter 2 System Overview BCM50 expansion unit and media bay modules You can expand BCM50 trunk and station capacity by connecting up to two external BCM50 expansion units. Expansion ports on the BCM50 are enabled through keycodes. The expansion unit fits easily with the BCM50 and is easy to integrate and install using the wall-mount and rack-mount accessories.

  • Page 19: Mounting Kits

    System Overview Chapter 2 Mounting kits Businesses can have a range of physical environments in which the system must be installed. The BCM50 has optional accessories you can use to tailor the installation to the needs of the location. Small System Wallmount Bracket You can use this optional bracket to mount the BCM50 and expansion unit on a vertical surface.

  • Page 20: Bcm50 Features

    BCM50 3.0 software while preserving customer programmed data. New software introduced as part of the BCM50 3.0 program is installed as part of the upgrade. An upgraded BCM50 3.0 system is functionally equivalent to a factory BCM50 3.0 system. The target time for an upgrade is 45 minutes.

  • Page 21: Sip Trunk Enhancements

    SIP trunk enhancements SIP REFER BCM50 3.0 supports SIP REFER, which is the call transfer mechanism for SIP. BCM50 responds to a REFER request on an existing call by making a second call and transferring the two calls together. BCM also responds to a REPLACE request on an incoming call by replacing the identified incoming SIP call with this new call.

  • Page 22: Ip Phone 1200

    Configuration and use of domain and port entries for remote endpoints allows more flexible installations, compared to the BCM 4.0 and BCM50 R2 use of IP addresses only. The BCM50 3.0 introduces RFC3263-based DNS support for locating SIP servers. The addition of DNS support means that customers do not need to know the IP addresses of those remote servers.Standards...

  • Page 23: Silent Record-A-Call

    System Overview Chapter 2 Meet-Me Conferencing supports DTMF-based commands and display/softkey based commands, so all users, regardless of phone, have access to participant and chairperson controls. All parties can use DTMF-based commands to control their participation (example: mute on or off). When using DTMF-based commands, the help menu will provide an audible list of existing commands.

  • Page 24: Intelligent Contact Center

    Chapter 2 System Overview Intelligent Contact Center Intelligent Contact Center API's Enhanced Intelligent Contact Center API's are included providing more flexibility and functionality enabling 3rd party applications, like CRM adaptors, to more effectively integrate with the BCM50 Intelligent Contact Center. The API's are: •...

  • Page 25: Activity Reporter

    System Overview Chapter 2 Reporting for Contact Center There are many enhancements to the Reporting for Contact Center included in BCM50 3.0. These include additional information to existing reports, more flexibility in how reports are generated and a new Call Audit that provides a complete view of everything that occurs on a call from the moment it arrives in the Contact Center until it leaves.

  • Page 26: Operability Enhancements

    ID and generate the wrong keycode which can only be reset by Nortel support which impacts installation time, potential miss customer delivery of system, and cost of ownership.

  • Page 27: Microsoft Vista Operating System

    Web access on Secure Socket Layer Version 3 BCM50 3.0 sets the default Secure Socket Layer (SSL) protocol to SSLv3 for Web access. Platform accounts Platform accounts are integrated accounts that allow access to BEM and other functions based on privileges.
  • Page 28 Microsoft Download Center, and then install it on your computers. VPN exceptions The Nortel VPN Client for Vista has the following limitations: • The Nortel VPN Client must be run as an administrator. UAC always prompt for elevation when it runs. NN40020-200...

  • Page 29: Existing Features

    Use the Deleted Items Folders with IMAP accounts check box. To show deleted messages in your Inbox, navigate to View > Current View. Select the Deleted Messages check box. Existing features In addition to the new features introduced with BCM50 3.0, BCM50 includes features that are present in previous versions. These include: •...
  • Page 30 Chapter 2 System Overview • “Global markets” on page 37 The following table summarizes the existing BCM50 features and capabilities. For new features and capabilities introduced with BCM50 3.0, see “New features” on page BCM50 existing features Core Telephony •...

  • Page 31: Bri Version

    System Overview Chapter 2 BCM50 existing features Applications • Intelligent Contact Center • Reporting for Contact Center • IP MOH • MCDN TAT • MMCC • Hospitality Platform • BRI Versions — BCM50b — BCM50ba — BCM50be • BCM50 Upgrade CD •...

  • Page 32: Wan Failover

    Note: M221/251 refers to the routers shipped with BCM50 1.0 units, and M222/252 refers to the new EU-compliant routers shipped with EU BCM50 2.0 and BCM50 3.0 units. WAN failover The router hardware simplifies WAN failover as well as future management integration through the internal serial connector.

  • Page 33: 8X16 Media Bay Module

    System Overview Chapter 2 8x16 Media Bay Module BCM50 has an 8x16 Combo MBM to deliver GATM8 plus DSM16 capability in one MBM. It requires only one expansion chassis and is available in all markets where the GATM8 or DSM16 is sold.

  • Page 34: Ad Hoc Conferencing

    BCM is at fault when call-quality issues situations occur • provides consistency in the QoE solution across Nortel enterprise call servers to facilitate mixed network deployments Ad Hoc conferencing Currently, the BCM supports three-party conferencing.

  • Page 35: Session Initiated Protocol

    MWI) using the SIP messaging protocol. By making these capabilities available using the SIP protocol, you can begin to transition your network to the latest standard. Security BCM50 3.0 security enhancements are an extension of the BCM50 platform. The new “Security enhancements” on page 26 include the new features.
  • Page 36 Simple Network Management Protocol (SNMP) v2 and v3, including encryption provided with v3 • BCM owner control of Nortel technical support access • use of digital signatures and enhanced tamper detection to ensure trusted sources for software upgrades (patches and software release upgrades) •...

  • Page 37: Terminal And Mobility Support

    System Overview Chapter 2 An overall increase in security you have with effective logging capabilities for Audit Trail logs, Alarm logs and Configuration Change logs. If you require improved interface access and communications security for alarm, log, and file transfers, you can use these security enhancements. As well, you can audit and identify the critical system changes that specific users initiate.
  • Page 38 Chapter 2 System Overview SRG50 Global Bundles are maintained and updated. SRG50 users geographic localization enhancements of BCM50. Localization is a key goal for BCM50. Onboard Analog and BRI trunk profiles are localized to new markets to offer an integrated solution without dependency on external MBMs for small sites. This solution offers easy installation, improved margins, and a competitive offer in global regions.

  • Page 39: Support, Security And Servicing

    System Overview Chapter 2 Trunks Region GATM GATI R2MFC CALA Caribbean Mexico Brazil Chile Argentina Colombia Venezuela Hong Kong DS/CLI DS/CLI DS/CLI DS/CLI Taiwan DS/CLI APAC Australia New Zealand Korea same as BCM50 India same as BCM50 Support, security and servicing BCM50 provides solutions for client support, replacement parts, upgrades, and enhanced servicing.

  • Page 40: Field Upgrades

    Chapter 2 System Overview Field upgrades The BCM50 upgrade kit is available. Element Manager and NCM support remote and scheduled upgrades from BCM50 1.0 and 2.0, not including router upgrade support. Servicing Serviceability enhancements in BCM50 include the following: • BRI CDC offered as a FRU •...

  • Page 41: Remote Management Accessibility

    (CDR) to a remote CDR collection point. The modem is also enhanced with CLID. Although Nortel does not recommend that you use the analog modem to transfer large files, the modem provides a flexible method of remote access to remotely perform all programming tasks.

  • Page 42: Log Management

    Chapter 2 System Overview Management Information Bases (MIB) provide access to the managed objects of a system and specify the format of traps. BCM50 supports these standard MIBs for remote management: • MIBII RFC 1213—second version of the MIB for use with network management protocols in a TCP/IP-based internet.

  • Page 43: Business Element Manager

    System Overview Chapter 2 Business Element Manager Business Element Manager provides access to BCM50 information in a new off-box management architecture. Element Manager has a task-based interface for ease of use, see Figure If you use Business Communications Manager Unified Manager, performing common BCM50 programming tasks is easy, fast, and information-rich with Element Manager, which requires minimal clicking through the interface to perform tasks.

  • Page 44: Keycodes

    Chapter 2 System Overview • Log management for off-box transfer of logs, including component logs and administrator logs such as alarm log, security log, configuration change log, and system log. • Software management tools for software updates (for example, for corrective software) and software upgrades.

  • Page 45: Network Configuration Manager

    System Overview Chapter 2 — through a USB memory stick • Enable BRI with a keycode Network Configuration Manager Many Business Communications Manager customers already use the optional client/server-based management application Network Configuration Manager (NCM) to manage their multisite BCM200/400 network. Designed to provide a system-wide perspective for up to 2000 BCM devices, NCM is a centralized database that stores information about every Business Communications Manager device on your network.
  • Page 46 Chapter 2 System Overview • Fax settings (if fax messaging keycode is applied) • Call forward to voice mail and display CLID Note: You can administer same items with F981. Currently, you can administer only subscriber mailboxes, the general delivery mailbox, and the system administrator mailbox through the Mailbox Manager application.
  • Page 47 System Overview Chapter 2 • The number of saved messages. • The number of new fax messages (if the fax keycode is applied). • The number of saved fax messages (if the fax keycode is applied). • Warning messages that appear in red if —...

  • Page 48: Callpilot

    Chapter 2 System Overview Fax Setting Use the Fax Setting page to enter a destination where faxes can be printed. The destination can be an extension or a telephone number, if outcalling is enabled. For users without the outcalling capability, you can enter only an extension on the Fax Setting page. Call Forward You can use the Call Forward page to forward your phone to voice mail.

  • Page 49: Callpilot Options

    System Overview Chapter 2 Voicemail The Voicemail feature records messages and stores them in a mailbox for easy retrieval. Business telephones on your system can have their own mailbox and greeting. You can quickly distribute information to departments and work groups. Auto Attendant Auto Attendant is the CallPilot answering service that promptly answers your business calls 24 hours a day with a company greeting, plays a list of options to callers, and performs call-routing...

  • Page 50: Callpilot And Voicemail Enhancements

    Chapter 2 System Overview Unified messaging With Unified messaging, you can use your e-mail application to access voice, fax, and text messages from your personal computer. You can use Unified Messaging with several popular e-mail application, including • Microsoft Outlook 2000, Outlook 2002 (XP), Outlook 2003 including Internet Mail Mode •...

  • Page 51: Intelligent Contact Center

    Intelligent Contact Center (ICC) is an evolution of the existing Call Center capability on BCM. ICC has the same functionality as the current Professional Call Center with the ability to choose exactly the number of agents and skillsets that a customer or customer site requires. BCM50 3.0 introduces two new features, “Intelligent Contact Center API's”...

  • Page 52: Local Area Network Computer Telephony Engine

    Chapter 2 System Overview Multimedia Contact Center supports two call types: • Phone-and-browser calls (using PSTN), which integrate a standard voice call with a Contact Center agent and a Multimedia Contact Center browser call session with follow-me browsing, text chat, and screen-capture push. •...

  • Page 53: Bcm Compatibility Matrix

    BCM50 BCM50e BCM50a BCM50b BCM50a/ba BCM50e/ or feature 2.0 and 2.0 and 3.0 be 2.0 and Operating system Windows NT 4 Embedded Nortel Carrier Grade Linux Hardware Digital Terminals T7000 T7100 and M7100 T7208 and M7208 T7316 and M7324 T7316e...
  • Page 54 Chapter 2 System Overview Component BCM50 BCM50e BCM50a BCM50b BCM50a/ba BCM50e/ or feature 2.0 and 2.0 and 3.0 be 2.0 and IP Phone 2007 IP Key Expansion Module 24 IP 11xx 2.0 No 2.0 No 2.0 No 3.0 Yes 3.0 Yes 3.0 Yes Expansion Module...
  • Page 55 System Overview Chapter 2 Component BCM50 BCM50e BCM50a BCM50b BCM50a/ba BCM50e/ or feature 2.0 and 2.0 and 3.0 be 2.0 and WLAN IP 2212 MCS Card MSC1A/ Integrated CSC Integrated CSC MSC1B Expansion unit 1 Exp with 6 2 Exp with 1 MBM 1 Exp 2 Exp with 1 MBM MBMs...
  • Page 56 Chapter 2 System Overview Component BCM50 BCM50e BCM50a BCM50b BCM50a/ba BCM50e/ or feature 2.0 and 2.0 and 3.0 be 2.0 and Applications LAN CTE Meet-Me 2.0 No 2.0 No 2.0 No Conferencing 3.0 Yes 3.0 Yes 3.0 Yes Activity 2.0 No 2.0 No 2.0 No Reporter...

  • Page 57: Bcm50 Hybrid Configuration

    System Overview Chapter 2 Component BCM50 BCM50e BCM50a BCM50b BCM50a/ba BCM50e/ or feature 2.0 and 2.0 and 3.0 be 2.0 and T7406 and T7406e 802.11b Yes - WVoIP i22xx with patch Digital Mobility No Data services Firewall ISDN Dial-up ADSL Client PPPoE Integrated...
  • Page 58 Chapter 2 System Overview If you use Meet Me Conferencing, Nortel recommends you increase the number of voice mail plus Call Centre (Voice Mail + CC) resources from 10 to 15. When the number of voice mail plus Call Centre resources exceeds 10, the following engineering rule applies: •...

  • Page 59: Index

    Index Index copyright 2 Custom Call Routing (CCR) 49 Acronyms 5 Activity Reporter 25 Ad-Hoc Conferencing 34 Element Manager 43 Auto Attendant 49 Expansion unit 18 BCM Compatibility Matrix 53 Fax 49 BCM50 Fax Answering 49 a details 15 additional hardware 10 Features applications 45 IP telephony 13...

  • Page 60: Nn40020

    Index off premise notification 47 Trunk Anti-Tromboning outbound transfer 47 TAT 34 personal attendant 47 main page 46 Meet-Me Conferencing 22 Unified Messaging 50 Meridian Customer Defined Network MCDN 34 Message Networking 49 Voicemail 49 Mounting kits 19 Windows Vista 27 Operability enhancements 26 Personal Call Manager 52 Proactive Voice Quality Monitoring...

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