Transfer (Answered) Calls - Nortel BCM50 Configuration Manual

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Section 3: Features

Transfer (answered) calls

When you answer a call, you can transfer the call either to a telephone within the system, or to a
telephone external to the system, such as a receptionist on another system in a private network.
Note: You may not be able to transfer a call on an external line to an external telephone,
depending on the capabilities of the lines.
Setting up a transfer callback timer:
If an external call is transferred to a busy internal or network extension, or is not answered after a
few rings, the call automatically rings you back. A system timer determines how long the system
will wait for a transferred call to be answered before it returns the call to the original answering
telephone.
System settings: Transfer callback timeout
Using the Transfer feature:
Make or answer a call.
1
Press FEATURE 70. The call is put on temporary hold.
2
Enter the number of the person to whom you want to transfer the call.
3
Stay on the line if you wish to speak to the person first.
4
Press RLS to complete the transfer.
5
Cancel feature: FEATURE #70
N0027146 [Publish Date]
Feature configuration: Answering calls