Nortel BCM50 Configuration Manual
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Nortel BCM50 Configuration Manual

Nortel BCM50 Configuration Manual

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Download this manual See also: Troubleshooting Manual, Configuration Manual
AT&T IP Flexible Reach and AT&T IP Flexible Reach with AT&T Business in a Box
Nortel BCM50 Release 3.0 SIP Configuration Guide
AT&T VoIP
Nortel BCM50 Release 3.0 SIP
Configuration Guide
For Use with AT&T IP Flexible Reach
And
SM
AT&T IP Flexible Reach with AT&T Business in a Box
Issue 1.5
09/15/2010
*Nortel, Nortel Networks, Nortel (Logo), the Globemark, CS1000 are trademarks of Nortel Networks.
Issue 1.5
Page 1 of 38

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  • Page 1 Configuration Guide For Use with AT&T IP Flexible Reach AT&T IP Flexible Reach with AT&T Business in a Box Issue 1.5 09/15/2010 *Nortel, Nortel Networks, Nortel (Logo), the Globemark, CS1000 are trademarks of Nortel Networks. Issue 1.5 Page 1 of 38...

  • Page 2: Table Of Contents

    SIP URI Map..................... 26 Port Ranges ....................... 26 Configuring Outgoing Calls from BCM50 to AT&T IP Flex Reach....28 Configuring Incoming Calls from AT&T IP Flex Reach to BCM50 ....29 Troubleshooting ......................32 System Monitoring with BCM Monitor............32 Real-time display of BCM50 Alarms..............
  • Page 3 Figure 27: System Resources .................... 34 Figure 28: BCM50 Alarms Page..................35 Figure 29: Log Management ..................... 36 Figure 30: Configuring Destination Code with Wildcard..........37 *Nortel, Nortel Networks, Nortel (Logo), the Globemark, CS1000 are trademarks of Nortel Networks. Issue 1.5 Page 3 of 38...

  • Page 4: Introduction

    Brian Stegemoller at +1 (972) 685-6629 ((972) 745- 5139 after 2/22/2010). When calling this number please have the following information available: Company name Company location *Nortel, Nortel Networks, Nortel (Logo), the Globemark, CS1000 are trademarks of Nortel Networks. Issue 1.5 Page 4 of 38...

  • Page 5: Trouble Reporting

    Customer Configuration Guide – Issue number and date 1.3 Trouble Reporting Nortel and AT&T will make every effort to quickly resolve reported troubles. The time required for trouble shooting can be reduced if the customer has the necessary detailed information available when reporting a problem. Prior to reporting a problem please provide a Wireshark or TCPDUMP trace of the failed call.
  • Page 6 Edit in Special Notes section Issue 1.4 February 4, 2010 Changed Contact Information to Reflect AVAYA Details Issue 1.5 September 15, 2010 Updated E911 Disclaimer *Nortel, Nortel Networks, Nortel (Logo), the Globemark, CS1000 are trademarks of Nortel Networks. Issue 1.5 Page 6 of 38...

  • Page 7: Special Notes

    When 2 phones are in an active call on the BCM50 and one of those phones performs an unattended transfer to certain endpoints on the AT&T network, the BCM50 phone remaining on the call will not hear ring back prior to answer.
  • Page 8 AT&T IP Flexible Reach and AT&T IP Flexible Reach with AT&T Business in a Box Nortel BCM50 Release 3.0 SIP Configuration Guide *Nortel, Nortel Networks, Nortel (Logo), the Globemark, CS1000 are trademarks of Nortel Networks. Issue 1.5 Page 8 of 38...

  • Page 9: Overview

    Nortel BCM50 Release 3.0 SIP Configuration Guide 3 Overview This section provides a service overview of the Nortel Business Communication Manager 50 (BCM50) IP PBX integration with AT&T IP Flexible Reach and AT&T IP Flexible Reach with AT&T Business in a Box services. Customer Premises...
  • Page 10 • Nortel BCM50 phones to legacy PBX site with Cisco gateway. • Legacy PBX site with Cisco gateway to Nortel BCM50 phones. • Nortel BCM50 phones at one Nortel BCM50 IP PBX site to Nortel BCM50 phones at another Nortel BCM50 IP PBX site...
  • Page 11 AT&T IP Flexible Reach and AT&T IP Flexible Reach with AT&T Business in a Box Nortel BCM50 Release 3.0 SIP Configuration Guide Fax was tested and is supported on the BCM50 with the AT&T IP Flexible Reach (T.38 and G.711) and AT&T IP Flexible Reach with AT&T Business in a Box (T.38 only) services to/from the following: •...

  • Page 12: Configuration Guide

    Flexible Reach with AT&T Business in a Box services. 4.1 Nortel BCM50 Version and Feature Requirements The Nortel Networks BCM50 must be running at least software version 6.0.2.05.237. You can check the version of BCM50 by viewing the following Administration Software Management...

  • Page 13: Figure 3: Bcm50 Lists Of Applied Patches

    AT&T IP Flexible Reach and AT&T IP Flexible Reach with AT&T Business in a Box Nortel BCM50 Release 3.0 SIP Configuration Guide The following BCM50 patches, at minimum, must be applied. To verify any installed patches on the system: under the BCM50 Element Manager’s “Administration”...

  • Page 14: Ip Trunks

    Telephony Resources IP trunks under Note: The BCM50 (Release 3.0) offers two VoIP trunk license options: SIP Gateway Trunk License and VoIP Trunk Gateway License. The SIP Gateway Trunk License enables SIP-only trunks and the VoIP Trunk Gateway License enables SIP or H.323 trunks. Either type of trunk licenses can be used for SIP signaling with AT&T IP Flexible Reach service.

  • Page 15: Figure 4: Available Voip Trunks

    Nortel BCM50 Release 3.0 SIP Configuration Guide Figure 4: Available VoIP Trunks Note: If no active VoIP lines are present, check to see if either SIP or IP Trunks licenses are installed. If so, try restarting the “feps” service on the BCM50. This Administration General...

  • Page 16: Figure 6: Assigning Line Pool To Ip Trunks

    VoIP trunks must be added to this pool. Please see the following screen shots for an example configuration. Figure 6: Assigning Line Pool to IP Trunks Figure 7: Assigning DN to Line Pool *Nortel, Nortel Networks, Nortel (Logo), the Globemark, CS1000 are trademarks of Nortel Networks. Issue 1.5 Page 16 of 38...

  • Page 17: Figure 8: Configuring General Dn Length

    Figure 9: Configuring Public Received Number Length and Dialing Plan Configuration Telephony Dialing Plan Private Network Under , we define the Private Received number length to “4” digits. *Nortel, Nortel Networks, Nortel (Logo), the Globemark, CS1000 are trademarks of Nortel Networks. Issue 1.5 Page 17 of 38...

  • Page 18: Figure 10: Configuring Private Received Number Length

    AT&T IP Flexible Reach and AT&T IP Flexible Reach with AT&T Business in a Box Nortel BCM50 Release 3.0 SIP Configuration Guide Figure 10: Configuring Private Received Number Length *Nortel, Nortel Networks, Nortel (Logo), the Globemark, CS1000 are trademarks of Nortel Networks. Issue 1.5 Page 18 of 38...

  • Page 19: Figure 11: Assigning A Route For Ip Trunks

    DN type is specified as “National.” See figure below. Figure 11: Assigning a Route for IP Trunks *Nortel, Nortel Networks, Nortel (Logo), the Globemark, CS1000 are trademarks of Nortel Networks. Issue 1.5 Page 19 of 38...

  • Page 20: Figure 12: Assign Code To Access Ip Trunk Routes

    Information and the private dial plan is selected (YES), then please refer to Appendix ‘A’: Configuring Destination Code with Wildcard Figure 12: Assign Code to Access IP Trunk Routes *Nortel, Nortel Networks, Nortel (Logo), the Globemark, CS1000 are trademarks of Nortel Networks. Issue 1.5 Page 20 of 38...

  • Page 21: Sip Proxy Parameters

    IP address of the local interface of the AT&T Business in a Box router. Contact your local AT&T Customer Care representative for the IP addresses and more information. *Nortel, Nortel Networks, Nortel (Logo), the Globemark, CS1000 are trademarks of Nortel Networks. Issue 1.5 Page 21 of 38...

  • Page 22: Failover To Secondary At&T Ip Border Element (Ipbe) - Not

    IPBE’s load-balancing weights) the BCM50 will send out to each IPBE. In this example, the BCM50 will send 1 call for every 1 call made (in essence, all calls) to the IPBE with IP address 135.25.29.135 and use 135.25.29.79 IPBE as backup.
  • Page 23 Nortel BCM50 Release 3.0 SIP Configuration Guide Additionally, the AT&T IP Flexible Reach service will send incoming calls to the BCM50 from multiple IP border elements. The BCM50 will accept calls from any border element without additional configuration. *Nortel, Nortel Networks, Nortel (Logo), the Globemark, CS1000 are trademarks of Nortel Networks.

  • Page 24: Media Parameters

    G.729B needs to be configured instead of G.729A, ensure that “Enable Voice Activity Detection” is checked. ** Nortel recommends using T.38 as the fax transport – this has been tested and is known to work. Any analog lines that will be used for fax should also have the following minimum setting (see figure below): For customers requiring G.711 fax, the following procedure needs to be...

  • Page 25: Figure 17: Configuring Analog Dns For Fax

    “Modem.” Figure 17: Configuring analog DNs for fax For T.38 fax requirements, ensure that the “ATA device” is set to “Telephone.” *Nortel, Nortel Networks, Nortel (Logo), the Globemark, CS1000 are trademarks of Nortel Networks. Issue 1.5 Page 25 of 38...

  • Page 26: Sip Uri Map

    28000 to 28255. This range is used for fax (T.38), digital phones and analog phones. The media gateway port ranges are configurable. *Nortel, Nortel Networks, Nortel (Logo), the Globemark, CS1000 are trademarks of Nortel Networks. Issue 1.5 Page 26 of 38...

  • Page 27: Figure 18: Media Gateway Port Ranges

    Nortel BCM50 Release 3.0 SIP Configuration Guide Figure 18: Media Gateway Port Ranges The BCM50 IP phone’s RTP and RTCP port range are 51000-51399. Each IP phone call uses two ports. The default port range for RTP and RTCP are not configurable.

  • Page 28: Configuring Outgoing Calls From Bcm50 To At&T Ip Flex Reach

    “Public OLI” field. This example enables “calling number translation” (outgoing) for this particular DN number. See figure below. Figure 19: Configuring DID for Outgoing Calls *Nortel, Nortel Networks, Nortel (Logo), the Globemark, CS1000 are trademarks of Nortel Networks. Issue 1.5 Page 28 of 38...

  • Page 29: Configuring Incoming Calls From At&T Ip Flex Reach To Bcm50

    For example, Incoming calls from the AT&T IP Flexible Reach network will deliver a ten digit DID number, e.g. 7323683478. The BCM50 will route the call using the last four digits, e.g. 3478. Additionally, this configuration will allow incoming 4-digit dialing plan calls from the IP Flexible Reach network, e.g.

  • Page 30: Figure 21: Display Did On Ip Set Lcd

    In our example below we click on “Line 141”; enter 3683478 in the “Name” field. See figure below. Figure 21: Display DID on IP Set LCD *Nortel, Nortel Networks, Nortel (Logo), the Globemark, CS1000 are trademarks of Nortel Networks. Issue 1.5 Page 30 of 38...

  • Page 31: Figure 22: Assign Line Pool To Ip Sets

    “BlocA” as the code to access the VOIP trunks. See figure 19 below. Figure 22: Assign Line Pool to IP Sets *Nortel, Nortel Networks, Nortel (Logo), the Globemark, CS1000 are trademarks of Nortel Networks. Issue 1.5 Page 31 of 38...

  • Page 32: Troubleshooting

    The BCM Monitor application can be downloaded to an administrator’s PC from the BCM and pointed at a specific BCM’s IP address for monitoring. Multiple *Nortel, Nortel Networks, Nortel (Logo), the Globemark, CS1000 are trademarks of Nortel Networks. Issue 1.5...

  • Page 33: Figure 24: Ip Device Listing

    The example below depicts utilized lines used by local and remote telephone/DN numbers. *Nortel, Nortel Networks, Nortel (Logo), the Globemark, CS1000 are trademarks of Nortel Networks. Issue 1.5 Page 33 of 38...

  • Page 34: Figure 26: Line Monitor Information

    • Media card DSP utilization • IP sets and IP Trunks • Voice ports and media gateway usage Figure 27: System Resources *Nortel, Nortel Networks, Nortel (Logo), the Globemark, CS1000 are trademarks of Nortel Networks. Issue 1.5 Page 34 of 38...

  • Page 35: Real-Time Display Of Bcm50 Alarms

    The BCM50 provides extensive alarm logs along with severity and problem descriptions. The following is an example screen shot of the “Alarms” display: Figure 28: BCM50 Alarms Page *Nortel, Nortel Networks, Nortel (Logo), the Globemark, CS1000 are trademarks of Nortel Networks. Issue 1.5 Page 35 of 38...

  • Page 36: Log Management

    Figure 29: Log Management When you first suspect a problem with your BCM50, it is important that you go into the “Log Management” screen and download the log file to your PC. Even if you end up resolving the issue, it is good to know that this information has been captured if it does end up being required.

  • Page 37: Appendix A: Configuring Destination Code With Wildcard

    6 APPENDIX A: Configuring Destination Code with Wildcard In an inbound call scenario, the leading digit sent to the BCM50 may be the same as the digit used in the destination code. Without configuring for a wildcard; the BCM50 will interpret the call as a tandem call, and will fail to terminate the call on the BCM50.
  • Page 38 “AS IS”. Users must take full responsibility for the application of the specifications and information in this CCG. IN NO EVENT SHALL NORTEL OR ITS AGENTS OR SUPPLIERS BE LIABLE FOR ANY INDIRECT, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR INCIDENTAL DAMAGES, INCLUDING, WITHOUT LIMITATION, LOST PROFITS OR LOSS OR...

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