Packing And Returning Hardware; Return Procedure - Juniper CTP2000 Series Hardware Manual

CHAPTER 21

Packing and Returning Hardware

IN THIS CHAPTER

Return Procedure | 135

Returning CTP Products for Repair or Replacement | 136
Return Procedure
When you need to return a component:
1. Determine the part number and serial number of the component. For instructions, see
Component Serial Numbers" on page
2. Obtain a Return Materials Authorization (RMA) number from the Juniper Networks Technical Assistance
Center (JTAC). See "Information You Might Need to Supply to JTAC" on page
Provide the following information in your e-mail message or during the telephone call:
Part number and serial number of component
Your name, organization name, telephone number, and fax number
The shipping address for the replacement component, including contact name and phone number
Description of the failure
The support representative validates your request and issues an RMA number for return of the
component.
3. Pack the device or component for shipment, performing the procedure described in
Products for Repair or Replacement" on page
RELATED DOCUMENTATION
Returning CTP Products for Repair or Replacement | 136
Contacting Customer Support | 140
141.
136.
"Locating CTP
141.
"Returning CTP
135