Canon imageRUNNER ADVANCE C5560i III User Manual page 1341

● Use the Remote UI to check whether the CA certificate used to sign the TLS server certificate on the POP
server side is registered in the machine.
● Check whether the TLS server certificate on the POP server side is correct.
● Check whether the TLS server certificate is a self-signed certificate.
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#845
Failed to perform POP authentication (POP AUTH) when sending with POP before SMTP.
● Check the settings in <POP Server>, <POP Login Name>, and <POP Password> in <Communication
Settings>.
Setting E-mail/I-Fax Communication(P. 74)
● Check the POP authentication settings of the POP server.
● Select <Standard> or <APOP> in <POP Auth. Method> in <Communication Settings>. If the problem is not
resolved, set <POP Authentication Before Sending> to <Off> in <Communication Settings>, and switch the
communication settings to something other than POP before SMTP.
Setting E-mail/I-Fax Communication(P. 74)
◼
#846
Failed to perform POP authentication (APOP) when sending with POP before SMTP.
● Check the settings in <POP Server>, <POP Login Name>, and <POP Password> in <Communication
Settings>.
Setting E-mail/I-Fax Communication(P. 74)
● Check the APOP settings of the POP server.
● Select <Standard> or <POP AUTH> in <POP Auth. Method> in <Communication Settings>. If the problem is
not resolved, set <POP Authentication Before Sending> to <Off> in <Communication Settings>, and switch
the communication settings to something other than POP before SMTP.
Setting E-mail/I-Fax Communication(P. 74)
◼
#847
Could not save the received file in a Confidential Fax Inbox because the memory of the Mail Box or Fax/I-
Fax Inbox was full.
● Delete unnecessary files in the Confidential Fax Inbox or Memory RX Inbox.
Printing Documents in the Memory RX Inbox(P. 433)
Keeping Received Documents Private(P. 436)
◼
#848
An error occurred when combining an e-mail that was divided and sent.
● The divided data may have been deleted. If you delete divided data, it cannot be combined to form a
completed document, even if the remaining data is received later. Ask the sender to send the data again.
◼
#849
Device information could not be delivered because the destination client machine is executing a job.
● Deliver the device information again after the destination client machine has finished executing its job.
Troubleshooting
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