Locate The Lan Status; Locate Diagnostics On The Local Interface; Contacting Technical Support; Polycom Solution Support - Polycom RealPresence Group Series Administrator's Manual

Procedure
» To locate the IP Address and H.323 Extension settings, go to Settings > System Information >
Information > Network.

Locate the LAN Status

You can view the LAN status on the local interface of the RealPresence Group Series system.
Procedure
» In the system web interface, go to Settings > System Information >Status > LAN.

Locate Diagnostics on the Local Interface

You can view diagnostics on the local interface of the RealPresence Group Series system.
Procedure
» In the system local interface, go to Settings > System Information > Diagnostics.

Contacting Technical Support

If you are not able to make test calls successfully on your RealPresence Group Series system and you
have verified that the equipment is installed and set up correctly, contact your Polycom distributor or
Polycom Technical Support.
To contact Polycom Technical Support, go to
Enter the following information, then ask a question or describe the problem. This information helps us to
respond faster to your issue:
• The 14-digit serial number from the System Detail screen or the back of the system
• The software version from the System Detail screen
• Any active alerts generated by the system
• Information about your network
• Troubleshooting steps you have already tried
You can find the system detail information in the local interface by going to Settings > System
Information > Information or in the system web interface by clicking System in the blue bar at the top of
the system web interface screen.

Polycom Solution Support

Polycom Implementation and Maintenance services provide support for Polycom solution components,
such as RealPresence Group Series systems, only. Additional services for supported third-party Unified
Communications (UC) environments integrated with Polycom solutions are available from Polycom Global
Services, and its certified Partners, to help customers successfully design, deploy, optimize, and manage
Polycom visual communication within their third-party UC environments. UC Professional Services for
Microsoft Integration is mandatory for Polycom Conferencing for Microsoft Outlook, Skype for Business
Server 2015 integrations. For additional information and details please refer to
services/professional_services/index.html or contact your local Polycom representative.
Polycom, Inc.
Polycom Support.
Troubleshooting
http://www.polycom.com/
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