Perform A Factory Restore Using A Usb Storage Device On The Polycom Touch Control - Polycom RealPresence Group Series Administrator's Manual

The factory restore operation completely erases the system's flash memory and reinstalls the software
version and default configuration stored in its factory partition.
The following items are not saved:
• Software updates
• All system settings including option keys and the remote control channel ID
• Directory entries
• CDR data
Procedure
1. Disconnect the LAN cable to the Polycom Touch Control to power off the device.
2. Disconnect all USB devices.
The restore button is on the underside of the Polycom Touch Control, as shown in the following
figure.
3. Insert a pin or paper clip into the pin hole, then press and hold the factory restore button while you
reconnect the LAN cable to the device. Continue to hold the factory restore button down for about
10 seconds. Wait for the device to power on and display the setup wizard (also called the OOB,
out-of-box wizard).
During the factory restore process, the default platform and applications are reinstalled and the
LED indicator blinks blue and amber. Do not power off the device during the process. After it is
complete, the device displays a success message.
4. Wait for the device to power on and display the setup wizard (also called the OOB, out-of-box
wizard).
5. Follow the instructions on the setup wizard.
If the device requires login information, the default for the admin ID is admin and the password is
serial number. As a best practice, remember to change the default admin ID and password for
security.
Perform a Factory Restore Using a USB Storage Device on the
Polycom Touch Control
If the RealPresence Group Series system is not functioning correctly, you can perform a a factory restore
to reset the system using a USB storage device.
Procedure
1. Disconnect the LAN cable to the Polycom Touch Control to power off the device.
2. Copy a build package (.tar file) to the root directory of a USB storage device.
3. Insert the USB storage device into the side USB port of the device.
Polycom, Inc.
Setting Up a Polycom Touch Control Device
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